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Sutton Ford
Matteson, IL
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,493 reviews
August 01, 2021
My car was with your Service Department for a month waiting on a part that was on national backorder (a Transmission Control Module). Melissa Lebran kept me up-to-date on the progress and went the ext waiting on a part that was on national backorder (a Transmission Control Module). Melissa Lebran kept me up-to-date on the progress and went the extra mile to get approval on a rental car for me. After the part came in (I also added “The Works” package) my car was completed in a day. More
by MARYLOUANELLO
Verified Customer
August 01, 2021
The person that sold me my car was a Gentleman named Shane. Hope the spelling is correct. He was professional, patient, kind and a wonderful representative of Sutton Ford. Shane. Hope the spelling is correct. He was professional, patient, kind and a wonderful representative of Sutton Ford. More
by cyntev1
Employees Worked With
Shane. Outstanding Customer Service
July 31, 2021
Friendly service, car was filthy inside, very misleading on real price of car, with extra “detailing package” that’s “not optional”. Overall love my vehicle on real price of car, with extra “detailing package” that’s “not optional”. Overall love my vehicle More
by kayyee31
Employees Worked With
Marcus Anthony
July 30, 2021
So far no complaints about the car service that was fine! However, the transportation guy left me hanging!! Good thang I was drop off at my sister 10min away. When I saw the driver I approached him and asked However, the transportation guy left me hanging!! Good thang I was drop off at my sister 10min away. When I saw the driver I approached him and asked him what happened? He smirk a smile and quoted “ We got busy “ !!! I thought this was part of the business!! He was very unprofessional!!! More
by Rennie
Employees Worked With
Transportation , Cree Lyons
July 30, 2021
Jillian did a Great Job and whoever did my auto butler did a great job as well. I definitely would recommend Ford to other people did a great job as well. I definitely would recommend Ford to other people More
by mrs_r_w
Employees Worked With
July 30, 2021
Good service at Quick Lane despite occasional delays between checking in getting SUV serviced. Getting serviced on the other side has recently been frustrating with too few technicians and overbooking! between checking in getting SUV serviced. Getting serviced on the other side has recently been frustrating with too few technicians and overbooking! More
by jmcclure
July 30, 2021
We came back and the back washer blade was broken on our Edge. We were surprised to see the issue with the blade broken. Hope Edge. We were surprised to see the issue with the blade broken. Hope More
by Golf1116
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
July 28, 2021
Sutton Ford Dealership has done and is doing quality Service on my Ecosport SUV. Jillian Stanford & Staff who worked on my Vehicle did a great job. Thank you Sutton Ford. Service on my Ecosport SUV. Jillian Stanford & Staff who worked on my Vehicle did a great job. Thank you Sutton Ford. More
by revbabz
July 28, 2021
The service was efficient and took less time than estimated. I received the Auto Butler service and my car looked amazing. Looking forward to the next maintenance! estimated. I received the Auto Butler service and my car looked amazing. Looking forward to the next maintenance! More
by smith9771
Employees Worked With
Cree Lyons
July 27, 2021
The problem I am Having with my car of course happened the day after it was fixed. I Shouldn’t be bringing a car In this much. So I’m quite worried. the day after it was fixed. I Shouldn’t be bringing a car In this much. So I’m quite worried. More
by MGLEICH19
Employees Worked With
