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Sutton Ford

Matteson, IL

4.4
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,493 reviews

June 25, 2022

Horrible customer service and don’t care about loyal customers. Will never do business with them again. More

by miayanichole
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Eric Eric
Jun 27, 2022 -

Sutton Ford responded

Hello, is your information under Miaya Nichole? We would like to understand what happened and rectify your concerns.

Jun 27, 2022 -

miayanichole responded

It’s under Miaya Carter, for one I was sold a lemon. The vehicle I purchased had been in the shop 3 times for engine issues. The last time I brought to back to Sutton Ford and was informed by service manager that I needed to pay for the break down of engine. I understand there are rules and guidelines but in this situation where I had trouble with this vehicle from the very beginning I should have gotten some type of grace. The whole situation caused me to not be able to afford the cost of break down due to having to rent vehicles plus I had a warranty. In the end my vehicle was repossessed. I will never ever do business or ever purchase a Ford again.

June 24, 2022

I really like the staff and how they treat you. love being able to drop my car off and nothing else wrong with it after I took it in More

by lisajohnson762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
June 24, 2022

I had a great experience with Sutton Ford. Anthony made car shopping stress free for me. More

by breanaforeman12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Sporando
June 24, 2022

The wait time was not bad at all but the professionalism was beyond amazing by both Julianne & Creea. More

by jhcpcoach1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Cree Lyons
June 24, 2022

The new car is great and the salesman Anthony was a blessing. I'll recommend all my friends and relatives. More

by dredremccreary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Taylor
June 24, 2022

Friendly yet professional employees, and great service. Thank you for such a pleasant service experience. More

by marilyng326
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
June 24, 2022

Erick was great he kept me updated with the status of my vehicle good job. More

by telaelzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
June 24, 2022

Sutton Ford is hands down the best Dealership! Professional , courtesy service all the time. Try them for yourself. Highly recommend 💜 More

by brownink5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2022

I am enjoying my new Ford Escape. I love the silver blue color. The team at Sutton Ford did a great job. They even stayed past closing to secure my deal. ❤️ More

by linton0605
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaToyta McDonald, Rashaad Rigsby
June 23, 2022

It was a decent experience, just kept my truck longer than I anticipated , I felt that I could have been driving it until the part came in, it was just sitting on the lot, and do I had to borrow a car . More

by claudett-jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
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