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Sutton Ford
Matteson, IL
4,494 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,494 reviews
August 19, 2022
Van in for engine work. Some nine grand or so for replacement. Picked up van and would not start and when they did get it started, had a check engine light on. Service write Some nine grand or so for replacement. Picked up van and would not start and when they did get it started, had a check engine light on. Service writer didn’t want to write a new ticket to make it run. Not very customer centric. Left van to pick up when they could get it running and working. More
by fleet
Verified Customer
August 19, 2022
Without fail, Sutton Ford’s staff is welcoming, pleasant, and has excellent customer service. They are responsive when you enter the door. They answer your questions, explain what is happening and promptly f and has excellent customer service. They are responsive when you enter the door. They answer your questions, explain what is happening and promptly find you to close out service. More
by mpcesquire
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
August 19, 2022
Service representative Jillian provides experience, knowledge and customer friendly service. Sutton service department opens promptly at 7am and this is appreciated. knowledge and customer friendly service. Sutton service department opens promptly at 7am and this is appreciated. More
by AL
Employees Worked With
Other Employees :
Tall Caucasian young man replaced my battery. He was efficient and knowledgeable and provided great service. Spoke briefly with him kind and friendly young man
August 18, 2022
Liars, they don't respect the agreement, I traveled for 1:30 min to see the agreed car and in the end nothing happened. Everyone is acting crazy! 1:30 min to see the agreed car and in the end nothing happened. Everyone is acting crazy! More
by Milos kijanovic
Employees Worked With
Cristen Benet
August 18, 2022
I enjoy buying my cars from Sutton Ford at a great price. Anita Sutton does a wonderful job helping pick the right car for my family. I love my 2022 Ford Explorer... Anita Sutton does a wonderful job helping pick the right car for my family. I love my 2022 Ford Explorer... More
by bigdatravis
Employees Worked With
Anita Sutton
August 18, 2022
Excellent service in a timely manner, professional, courteous staff, car is running great and was delivered clean. courteous staff, car is running great and was delivered clean. More
by ttapley240
Employees Worked With
August 17, 2022
Everyone was very friendly and they had an answer for all of my questions. I received a call prior to the work being done and a call after. Definitely would take one of my fords up there again. of my questions. I received a call prior to the work being done and a call after. Definitely would take one of my fords up there again. More
by McRills
Employees Worked With
Not sure who i dealt with
August 17, 2022
They did a fabulous job with servicing my vehicle in a timely and professional manner. timely and professional manner. More
by mrs_r_w
August 17, 2022
The service was outstanding. I could not ask for anything better. Sutton Ford always is very good. I could not ask for anything better. Sutton Ford always is very good. More
by FrankR
Employees Worked With
August 17, 2022
Everyone was so helpful and efficient it made my experience very comfortable and satisfying The work was done In a timely manner and I found no complaints. Thank You very much. experience very comfortable and satisfying The work was done In a timely manner and I found no complaints. Thank You very much. More
by oldschool1969
Employees Worked With
Zha'Keria Ross , Cree Lyons
