Suttle Motors
Newport News, VA
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74 Reviews of Suttle Motors
Suttle Motors is awesome. especially compared to other dealers I've dealt with in my 20+ years as a motorist, Suttle, did such an outstanding job of getting me in the right veh especially compared to other dealers I've dealt with in my 20+ years as a motorist, Suttle, did such an outstanding job of getting me in the right vehicle for the right price quickly and easily. All negotiations were made on the phone and when terms were agreed upon, Jaclyn Vazquez and Jacob Nantell drove the vehicle all the way out to Virginia Beach to deliver it and sign paper work. The whole experience took 30 minutes tops and that includes the amount of time demonstrating all the features on the Canyon. The GMC Canyon is an awesome vehicle too and Jaclyn threw in a whole slew of extra features / packages I didn't even ask for. I don't normally view car dealers as long term relationships but my experience with Suttle changed that completely. I see myself doing business with these folks whenever I need a new car. More
great service If you need GM service this is a fanatastic place. I have had 2 vehicles over last 5 years worked on here. On time, on target. If you need GM service this is a fanatastic place. I have had 2 vehicles over last 5 years worked on here. On time, on target. More
Service Department has been phenomenal The service department has always been great in my experience. Even in the few times that something unforeseen shows up, they have been great in comm The service department has always been great in my experience. Even in the few times that something unforeseen shows up, they have been great in communicating the issues, the fix(es) and if there are any delays. They always seem eager to help and are pretty quick in the turn-around times. I have recommended them to a number of people and they have all had good experiences. I have also purchased a used car from them and it was as smooth as you would expect (I cannot remember the sales reps name as it has been a number of years). In service, sales, or finance, I have always felt like my business was appreciated and have always been treated in a professional and welcoming manner. More
GM fans this is the place for sales and service I have purchased a new GMC truck from Suttle Motors and have had service and body shop work done on my cars as well. I am a GM fan and they are in my I have purchased a new GMC truck from Suttle Motors and have had service and body shop work done on my cars as well. I am a GM fan and they are in my opinion the best source for GM products in this area. I have recommended friends purchase cars from this dealership. I always tell folks to do their homework and be prepared to negotiate with the sales folks. I was treated fairly and got a good deal on my trade and purchase. The service department always treats me like they appreciate my business. If you can make Kenny Patterson your service writer. More
Third generation of the Suttle Family lowers the bar Have you ever seen a business go down hill with children entering a business? In my opinion, the Suttle Motor Car Company has made this mistake. Myles Have you ever seen a business go down hill with children entering a business? In my opinion, the Suttle Motor Car Company has made this mistake. Myles Suttle, less than two years out of college, has vaulted to assistant used car manager, displacing others that have worked at the dealership for years. I know the family and the previous two generations, however, Myles Suttle has reached a new low in customer service. I received a quotation for trading in a SUV that was purchased new from the dealership. I accepted the quotation and left a message asking for a time to deliver the vehicle and execute the transaction, 6 days ago. Myles has not returned a telephone call in almost 2 weeks, the beginning of the process. He has not responded to cell phone calls, calls to the dealership on the land line or text messages to schedule a time. Myles prefers texting and he uses this method, even when a telephone call is requested. It is unfortunate that nepotism trumps customer service. More
VERY EASY PLEASANT EXPERIENCE EVERYONE AT THE SUTTLE DEALERSHIP WERE MORE THAN EAGER TO HELP. MY WIFE AND I WERE GIVEN A FULL TOUR OF SUTTLE'S FACILITIES AND INTRODUCED TO ALL KEY EVERYONE AT THE SUTTLE DEALERSHIP WERE MORE THAN EAGER TO HELP. MY WIFE AND I WERE GIVEN A FULL TOUR OF SUTTLE'S FACILITIES AND INTRODUCED TO ALL KEY STAFF IN THE SALES AND SHOP AREAS. GREAT CREW. More
The Suttle Motor Company took time with me before I selected what vehicle I was interested in. They walked me through all of the features and how to operate it properly. I ordered a vehicle which they selected what vehicle I was interested in. They walked me through all of the features and how to operate it properly. I ordered a vehicle which they didn't have in stock, and when they placed the order, they made sure to keep me a breast of when it would be delivered. I enjoyed working with the sales individual because he went out of his way to make me feel special. More
It is not often that I fill out a survey, but when I do it is only because of stellar performance by an individual or group of people that deserve to be acknowledged. The Service Department at Suttle Motor it is only because of stellar performance by an individual or group of people that deserve to be acknowledged. The Service Department at Suttle Motors is such a group. I have been dealing with Suttle Service for over 20 years and have never been disappointed. The team Service Advisors (Ricki Zimmerman & Doug Trainum) have always gone above and beyond to take care of me and my vehicles. Before going to Suttle I suffered many bad experiences when it came to repairing my vehicle. Since I starting using Suttle Service, I have not darkened the door of any other repair facility since. On more than one occasion I was pressed for time when the need for service arose, and Ricki Z and Doug T. came to my rescue. They were very understanding of my predicament and moved heaven and earth to get my vehicle taken care of and me back on the road quickly. Coming from a profession where there is little to no tolerance for mistakes, I have a tendency to hold others to the same high standards, and it is my belief that Suttle meets those standards. Everyone in the Service department makes me feel welcome and appreciative of my business. I realize that this is not the only repair facility around; it’s just the only repair facility that I will use. More
I just bought my new Buick Regal in January from Vinnie, he was very helpful and answered all my questions. He had Regal that I liked, and took it home the same day. Mr. Houser did my paperwork, I had a f he was very helpful and answered all my questions. He had Regal that I liked, and took it home the same day. Mr. Houser did my paperwork, I had a few questions Which he answered, everyone I meet at the dealership was friendly and helpful. More
My experience with the sales associate was above and beyond! He connected with my family and we felt we could trust him. I would recommend anyone to please visit Suttle Motor Comp. and purchase a vehicl beyond! He connected with my family and we felt we could trust him. I would recommend anyone to please visit Suttle Motor Comp. and purchase a vehicle. More