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Sutherlin Subaru

Kingston, TN

4.6
38 Reviews
Whether you are in the market for a new or used vehicle, Sutherlin Automotive strives to provide the utmost care and attention that customers deserve in order to make a well-informed decision. From the moment our customers step through the doors, our dedicated management team and employees are there to enhance your experience. Our dedication and care do not just end with our customers, we are dedicated to giving back and pouring love into our local communities.
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531 Gallaher Rd

Kingston, TN

37763

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Showing 38 reviews

August 14, 2024

Chris Rose was thorough, and thoughtful! Took his time to explain things to me! Told me my battery tested bad, but said it looked like it was under warranty with an auto parts store. Didn More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Sutherlin Subaru responded

Gary, we're delighted to hear that Chris provided such thorough and thoughtful service at Sutherlin Subaru. Thanks for sharing your positive experience!

August 13, 2024

The service provided is outstanding. The customer service rep (Rita) was friendly, knowledgeable, and helpful. The repairs/maintenance were exactly what was needed and expeditious. The v More

by SKYSKEET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rita Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Sutherlin Subaru responded

Thank you for sharing your positive experience! We're delighted to hear that Rita and the Sutherlin Subaru team provided outstanding service and took great care of your vehicle. We appreciate your review and support!

July 24, 2024

I am very thankful to Sutherlin Subaru for all the support and service they provided to my family. This past winter my husband was very ill with cancer and the battery to my Subaru died. I forgot to t More

by maki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hamby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Reel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rita Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Suddath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebekah Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Sutherlin Subaru responded

Maki, we're so glad we could assist you during a challenging time and provide the support you needed at Sutherlin Subaru. Thank you for sharing your experience with us!

July 18, 2024

After a spillage on my engine from a oil change they cleaned it fully without incident. Some dealers may have tried to hide this but the service department was honest and thorough. To add to their gre More

by iam4su
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Hamby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Sutherlin Subaru responded

We're glad to hear our service team at Sutherlin Subaru took great care of you and made things right. Your loyalty means a lot, especially with that long drive! Thanks for sharing your experience!

July 18, 2024

Friendly people Prompt service Clean facility with great decorations Quick service appointments Love my Ascent More

by margopuckett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiffany Hendrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua
Jul 18, 2024 -

Sutherlin Subaru responded

Margo, we're delighted to hear our friendly service and clean facilities left such a positive impression on you. Thanks for trusting Sutherlin Subaru with your business! Enjoy your Subaru Ascent!

July 14, 2024

Very pleased with whole experience! This is second time I’ve had general maintenance done and everyone was very professional! I will definitely return! More

by sharonktaylor4256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Hamby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Sutherlin Subaru responded

Sharon, we're delighted to hear that your experience with Sutherlin Subaru was so positive! Thanks for trusting us with your vehicle's maintenance again. See you next time!

July 10, 2024

Have had no issues with service- are punctual, have nice quiet waiting area with snacks, give good feedback on maintenance performed and any problems More

by Jnlyn5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 11, 2024 -

Sutherlin Subaru responded

We're glad to hear you enjoyed the punctual service and comfortable waiting area at Sutherlin Subaru. Thanks for sharing your positive experience!

July 09, 2024

Very friendly and accommodating service manager. My previous appointment wasn’t so great, but this last time was perfect. More

by andra0813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Hamby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Sutherlin Subaru responded

Thank you for sharing your experience! We're glad to hear that our service manager at Sutherlin Subaru made your recent visit perfect. We appreciate the feedback and look forward to serving you again!

July 02, 2024

Totally professional and courteous. Jonathan is an amazing salesman. Had a very good experience. I would purchase from this dealership again. More

by Jvirgil74
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JOHNATHAN PAREDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Sutherlin Subaru responded

Virgil, we're delighted to hear you had a great experience with Jonathan and our team at Sutherlin Subaru. Thanks for the kind words!

June 21, 2024

Very helpful, friendly. Ryan went above what I expected. He want pushy, but he was very helpful and worked with me every step of the way. More

by Harryduke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Corporan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Hendrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Sutherlin Subaru responded

We're delighted to hear that Ryan exceeded your expectations. Thanks for sharing your positive experience with Sutherlin Subaru!