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Sutherlin Subaru

Kingston, TN

4.5
41 Reviews
Whether you are in the market for a new or used vehicle, Sutherlin Automotive strives to provide the utmost care and attention that customers deserve in order to make a well-informed decision. From the moment our customers step through the doors, our dedicated management team and employees are there to enhance your experience. Our dedication and care do not just end with our customers, we are dedicated to giving back and pouring love into our local communities.
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531 Gallaher Rd

Kingston, TN

37763

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Showing 41 reviews

October 25, 2024

Great job from the service dept on my car the mechanics made sure it all looked great More

by nakema2234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph denny
Oct 25, 2024 -

Sutherlin Subaru responded

Nakema, it was our pleasure to assist you. Thank you from all of us here at Sutherlin Subaru!

October 16, 2024

My wife and I have our 2019 Subaru Ascent serviced at Sutherlin and the staff is very friendly and accommodating. They always communicate the status and any issues or concerns that need to be addressed. More

by Atkins68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hamby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Sutherlin Subaru responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Sutherlin Subaru provides friendly and accommodating service while keeping you informed. We appreciate your trust in us for the care of your 2019 Subaru Ascent!

October 04, 2024

Sutherlin Subaru was amazing! After having a horrible experience at Grayson Subaru, Sutherlin Subaru renewed my confidence in quality repair and excellent customer service! More

by Gorer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rita Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Sutherlin Subaru responded

We're delighted to hear that Sutherlin Subaru was able to restore your confidence in quality repair and customer service! Thank you for choosing us, and we're here whenever you need assistance.

October 01, 2024

Courteous and professional staff whose priority is to help the customer find the right vehicle at the right price More

by Drwho682
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARUCS UNTALAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Sutherlin Subaru responded

Thank you for recognizing our courteous and professional team at Sutherlin Subaru! We're delighted to hear that we could help you find the right vehicle at the right price. Enjoy your new ride!

September 24, 2024

This place is by far the best place to purchase your new Subaru. Very friendly and willing to go the extra mile. We went to Crown Subaru and they were very rude and didn't care if they sold a Subaru or not! More

by Psmith
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
PATRICK LINDSEY
5.0
This rating includes all reviews, with more weight given to recent reviews.
LIAM READ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Sutherlin Subaru responded

Psmith, we're delighted to hear that Patrick and the team at Sutherlin Subaru provided such a great experience! Enjoy your new 2024 Subaru Crosstrek Wilderness, and thanks for choosing us!

September 22, 2024

Always put customers FIRST, the whole staff is very professional and helpful. Keep up the good work. More

by j.castle0470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rita Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

j.castle0470 responded

The Sutherlin Subaru staff always puts the customer FIRST, they are professional. Keep up the good work.

Sep 23, 2024 -

Sutherlin Subaru responded

We appreciate your business and your review! Thanks from the Sutherlin Subaru Team!

September 16, 2024

Professional-great deals-friendly customer services. Good inventory selection. Very easy transaction . Would buy from again. More

by Sharon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connie Tidwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Wright
Sep 16, 2024 -

Sharon responded

Joshua Wright - Was a great salesperson .

Sep 16, 2024 -

Sutherlin Subaru responded

Sharon, we're delighted to hear you had a great experience with our team at Sutherlin Subaru! Thanks for the kind words and we look forward to serving you again in the future.

September 15, 2024

We had a very positive experience with Sutherlin Subaru and Cesar (our salesman) on a 2024 Ascent Touring. My wife wanted specific items on the car and Cesar was able to order us those items even though th More

by Drlittlefield
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar
Sep 16, 2024 -

Sutherlin Subaru responded

We're delighted to hear that Cesar provided such a positive experience for your 2024 Ascent Touring purchase at Sutherlin Subaru. It's great to know he was able to meet your specific needs and kept you informed throughout the process. Enjoy your new vehicle!

September 12, 2024

I love my forester i have had one before. .and every one there was great people I would send friends there. More

by kaytdid4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARUCS UNTALAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Sutherlin Subaru responded

Thank you for sharing your love for the Forester and recommending Sutherlin Subaru! We're glad to hear our team made a positive impression. Enjoy your new ride!

September 07, 2024

We are very disappointed with our experience at Sutherlin Subaru and with Deeanna. While their facility is nice and they are kind in person we do not feel that they deal in good faith. We purchased a used ca More

by Jessica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Deeanna Ramirez
Sep 09, 2024 -

Sutherlin Subaru responded

Jessica, I'm truly sorry to hear about your experience. We strive for transparency and reliability in our sales, so it's concerning that this happened. I'd like to discuss this further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Eric Bower - Managing Partner - (865) 427-6329

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