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Sutherlin Subaru
Kingston, TN
58 Reviews
Whether you are in the market for a new or used vehicle, Sutherlin Automotive strives to provide the utmost care and attention that customers deserve in order to make a well-informed decision.
From the moment our customers step through the doors, our dedicated management team and employees are there to enhance your experience. Our dedication and care do not just end with our customers, we are dedicated to giving back and pouring love into our local communities.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 58 reviews
March 29, 2025
I was amazed by the wonderful service and kindness from all at Sutherlin Subaru.I was late for my service and still was immediately taken care of. Employees were so kind and helpful in all ways, I could no all at Sutherlin Subaru.I was late for my service and still was immediately taken care of. Employees were so kind and helpful in all ways, I could not get a pet sitter so had to bring my dogs with me .and even though my fur babies are not used to others. The kindness and attention shown to us as well as them was unbelievable.I have never had such special service anywhere else. thank you all. Amazing group. Recommend to anyone needing service or a new vehicle. More
by jrbridges1
Employees Worked With
Other Employees :
All employees made a point to speak and offer help
March 28, 2025
Very good. Waited us to be ready to buy. Worked with us to complete sales Waited us to be ready to buy. Worked with us to complete sales More
by micbuss
March 27, 2025
We have purchased two cars from Sutherlin Subaru. They really do try to upsell all the insurance and warranties. That can be irritating. Sutherlin Subaru has a warm and inviting atmosphere. It’s cle They really do try to upsell all the insurance and warranties. That can be irritating. Sutherlin Subaru has a warm and inviting atmosphere. It’s clean. I don’t like that they seem to use whichever spot is available to do a deal. And when you come back from a test drive, the first spot you were at is now taken by another salesperson. Everyone is exceptionally kind, respectful and cordial. They seem to be very busy all the time. They do have a great service department. This dealership is so astronomically better than Grayson in Knoxville. No way would I consider ever going back to Grayson. Nope. Sutherlin has my Subaru business to infinity and beyond. We recommend Rob for salesman. He is smart and knowledgeable. He answered all of our questions. He is top notch. More
by ML Loy
March 25, 2025
Very happy with the service department. Sean has been awesome ! I will keep comming back. Sean has been awesome ! I will keep comming back. More
by mgsmotorhead1
Employees Worked With
March 20, 2025
It was easy to make the appointment. Friendly and fast service. The waiting area is spacious and they have snacks! Friendly and fast service. The waiting area is spacious and they have snacks! More
by Mdoc
Employees Worked With
March 15, 2025
I recently accompanied my mother to this dealership to view a car we found online, only to encounter a troubling experience. Within 24 hours, the monthly price dropped from $781 to $617, and it became cle view a car we found online, only to encounter a troubling experience. Within 24 hours, the monthly price dropped from $781 to $617, and it became clear the numbers were being manipulated—one offer listed a $48,000 selling cost, another $38,000, with high costs shuffled between lines to obscure the pricing. It felt like an attempt to take advantage of my mother rather than prioritize our best interests. The salesman, Caleb, was honest, respectful, and professional, a bright spot in the process. However, the finance manager, Josh, was rude, aggressive, and overly pushy. We ultimately visited another dealership, where we purchased the same car—fully loaded—for a lower price, complete with an excellent gap insurance and warranty package that Josh refused to offer, likely to inflate my mother’s costs. Additionally, this dealership undervalued her trade-in by $5,000 compared to the better offer we received elsewhere. Between Josh’s bullying tactics and the dealership’s shady practices, which reinforce the worst stereotypes about car sales, I strongly advise against doing business here. Shop around to avoid being overcharged and harassed. More
by Charles Fendley
Employees Worked With
Caleb
March 08, 2025
The salesman was very knowledgeable. He spent a good bit of time with me and answered all my questions. The manager also answered my questions about service plans. I'm pleased with my He spent a good bit of time with me and answered all my questions. The manager also answered my questions about service plans. I'm pleased with my car and the dealership. More
by mjrnmathis
Employees Worked With
Brian Smith, sales
March 07, 2025
The staff at Sutherlin Subaru was very good to work with. They kept me up to date on the progress of the work being done. Very happy with the work that was done. They kept me up to date on the progress of the work being done. Very happy with the work that was done. More
by Markus
Employees Worked With
March 06, 2025
We took our car for the first oil change. The dealer was courteous and friendly. And got the job done in about 40 minutes. Plus they washed and cleaned the inside of the windows and car. The dealer was courteous and friendly. And got the job done in about 40 minutes. Plus they washed and cleaned the inside of the windows and car. I give them the Five Star rating. More
by Fred
Employees Worked With
