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Sutherlin Subaru

Kingston, TN

4.6
47 Reviews
Whether you are in the market for a new or used vehicle, Sutherlin Automotive strives to provide the utmost care and attention that customers deserve in order to make a well-informed decision. From the moment our customers step through the doors, our dedicated management team and employees are there to enhance your experience. Our dedication and care do not just end with our customers, we are dedicated to giving back and pouring love into our local communities.
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531 Gallaher Rd

Kingston, TN

37763

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Showing 47 reviews

February 20, 2025

Sutherlin Subaru This place gets 10 out of 10 as far as I’m concerned. I went and traded in my old Subaru for a brand new 2025 Subaru outback for my wife on Valentine’s Day.Devon on my right,Sales Departme More

by rwb57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Corporan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman Devon Hudson
Feb 20, 2025 -

Sutherlin Subaru responded

Thank you for the fantastic feedback! We're delighted to hear that Devon and Rey made your experience at Sutherlin Subaru exceptional. Enjoy the new 2025 Subaru Outback, and we hope it brings joy on many adventures ahead!

February 19, 2025

Salesperson and other staff were most helpful and courteous. Ryan was most helpful and spent necessary time to satisfy our needs. More

by jreedf250
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Brower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Reel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Vadeboncoeur, Lexi Avery
Feb 20, 2025 -

Sutherlin Subaru responded

We're delighted to hear that Ryan and the team at Sutherlin Subaru provided such helpful and courteous service. Thank you for sharing your experience with us!

February 15, 2025

Everyone was very nice and knowledgeable. My sales person Brian was amazing. So helpful and kind. Explained everything very well More

by Tandd13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BRANDON JORDAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sharp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Hendrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Avery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy xzabos
Feb 17, 2025 -

Sutherlin Subaru responded

We're delighted to hear that Brian and the team at Sutherlin Subaru provided such a helpful and informative experience. Thank you for sharing your positive feedback!

February 11, 2025

Entire buying experience took less than two hours. Everyone that was part of the process was genuinely helpful More

by Bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BRANDON JORDAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Hendrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi
Feb 11, 2025 -

Sutherlin Subaru responded

Bill, we're delighted to hear that your buying experience was quick and seamless at Sutherlin Subaru. Thank you for sharing your positive feedback!

February 05, 2025

You couldn’t ask for excellent care then at Southerlin Subaru dealer. They go the extra mile to make yo comfortable while waiting for your TLC for your car (Outback in my case). More

by delorisjeankary
Recommend Dealer
Yes
Employees Worked With
Rebekah Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Sutherlin Subaru responded

We're delighted to hear that our team at Sutherlin Subaru made your visit comfortable and took excellent care of your Outback. Thank you for sharing this wonderful feedback!

January 25, 2025

Absolute best customer service I’ve had. I work with the public so I really appreciate how they operate. More

by bradley.james25
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Hamby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rita Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebekah Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Sutherlin Subaru responded

Bradley, we're delighted to hear that you appreciated the customer service at Sutherlin Subaru! Our team works hard to provide a great experience for everyone. Thanks for sharing your feedback!

January 20, 2025

Previous ownership took care of customers correctly. Now it’s a scam in service with the brakes recall on the Ascents.They tell you Subaru limits the parts to do the recall with and to keep on driving u More

by Kingca_ozone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rita Crowe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Sutherlin Subaru responded

During your previous service on 04/18/2024, we recommended brake repairs, but you declined. On this visit, the brakes have now been worn down to metal-on-metal contact. Additionally, the caliper piston has been pushed out too far, resulting in the need for a new caliper to complete the repair. However, the necessary upgraded brake parts (pads, rotors, bracket, and bolts) are currently on nationwide backorder from Subaru of America. You called and were added to the brake list on 12/18/2024 - long after we recommended brakes. We informed you that in the meantime, we could install a set of pads, along with a new caliper to provide a temporary solution until the updated brake parts arrive. The caliper failure was a result of you declining the brakes during the previous service, which caused the damage. This is considered an outside influence and not covered under warranty. To assist here, I offered to split the cost of the caliper and labor with you using goodwill. We understand your frustration, but we have gone above and beyond to accommodate you during this backorder. Best, Eric Bower - Managing Partner - (865) 427-6329

Jan 21, 2025 -

Kingca_ozone responded

As you well know, and have admitted, I had the car in the dealership in April and was told the pads were worn and needed replaced soon but you did not have the parts and would advise me when you did. In the meantime, Subaru notified me to call the dealership to arrange for replacement of the brakes as there was a defect in them. I called and was told that the parts were not available but I would be “placed on the list and notified when to bring the car in to replace the brakes”. Each month I called back and got the same response with a lowered number on the list. ?? So when the brakes did wear out and the car was brought in my wife was told they could be replaced for about $800 . How is that possible if you don’t have the parts and we are now number 70 on the list?

January 04, 2025

I GOT AN AMAZING DEAL FROM A GREAT SELLS STAFF. THEY DIDN'T HAVE TO TAKETHE DEAL BUT THEY DID!!! BIG SHOUT OUT TO SUTHERLIN SUBARU More

by Joshua wright
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Brower
5.0
This rating includes all reviews, with more weight given to recent reviews.
DANIEL WARWICK
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRANDON JORDAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Sutherlin Subaru responded

Joshua, we're delighted to hear you got an amazing deal with our team at Sutherlin Subaru! Thanks for the shout-out and enjoy your new ride!

January 01, 2025

Salesman did a great job at getting us the cars to test drive. We already own 2 so not a hard sell. However sales and financing had no knowledge of Subaru app and free trial for remote start. Finance messe More

by smokeybones4325
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BRANDON JORDAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
PATRICK LINDSEY
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sharp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Sutherlin Subaru responded

Thank you for sharing your experience. It's great to hear that the test drive process went smoothly, but I apologize for any inconvenience caused by the mix-up with the VIN and app setup. I'm glad our finance team was able to rectify their mistake promptly and adjust pricing accordingly. If there's anything else we can assist you with or if you have further questions about features like remote start, please feel free to reach out anytime! Thank you, Eric Bower - Managing Partner - (865) 427-6329

December 07, 2024

Service advisor (Preston) was professional and personable. Service was done in a timely manner and was reasonably priced. Loved getting back a clean vehicle when they were finished with the servic More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston
Dec 09, 2024 -

Sutherlin Subaru responded

Randy, we're delighted to hear that Preston and the Sutherlin Subaru team provided you with professional service and a clean vehicle! Thanks for sharing your experience.

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