Sutherlin Nissan of Orlando - Service Center

I purchased a Nissan 370Z Touring w/Sport Package over two and a half years ago. Since purchase of the vehicle, I've always adhered to the manufacturer/dealer recommended maintenance schedule. While the two and a half years ago. Since purchase of the vehicle, I've always adhered to the manufacturer/dealer recommended maintenance schedule. While the vehicle was still under warranty (3 years or 36,000 miles), I'd get all scheduled maintenance completed at the dealership. Since the car is no longer under warranty (I've driven 41,500 miles), I take it to a service shop that is closer to my residence for basic service (i.e., tire balance, oil change and filters). If any major service would be required, I'd take it to the experts (the dealership). A couple of weeks ago, I noticed a difference in the response of the clutch. I took the car to my service shop and questioned the service manager. He stated that there was probably air in the system and that it needed to be bled. The shop bled the system and test drove the car. The technician that performed the work stated that the clutch felt fine and the car was in good working order. However, to me the clutch still felt funny (I drive the car everyday). About a week later, the clutch stuck to the floor and I had to return it my lifting with my foot. I immediately took the car to Sutherlin Nissan Orlando and explained the issue to the Service Representative, Carlos Quinones. I also voiced my concerns to the Service & Parts Director, Ray Powers. I left the car at the dealership and returned home. Shortly after, I received a call from Carlos stating that there was indeed an issue with the clutch. The full scope of the repair would not be known until further examination of the system was completed. I told Carlos to order the parts needed for the repair. Since this was the Friday (September 2, 2011) prior to Labor Day, it would be a couple of days before the repair would be completed. The next day (Saturday), I received an unexpected call from Carlos. He stated that the Master Cylinder needed to be replaced and that Sutherlin Nissan Orlando would perform all the required repairs to my vehicle at no cost to me. I was totally speechless and at the same time I could not thank him enough. When I arrived at the dealership, Carlos and I went for a test drive and she (my car) responded like new. I am very pleased with the service after the sale that I received from Sutherlin Nissan Orlando. I understand that they did not have to do what they did for me – but they did. Again, I would like to thank the technicians that performed the repair to my vehicle, Carlos Quinones, Ray Powers and U. S. Marine the General Manager of Sutherlin Nissan Orlando. /s/ Al Lawson (Zlaw) More

When I go to service my car, George is always a friendly face. He is willing to go beyond to help his customers. For example, I had purchased the slider that goes on the back trunk for a Nissan/Rogue. When face. He is willing to go beyond to help his customers. For example, I had purchased the slider that goes on the back trunk for a Nissan/Rogue. When it arrived, he contacted me. When I went to pick it up, he and another service guy installed it for me. I was very grateful for that because there was no way I would have done that myself especially in this Florida heat! I look forward to returning and recommending Sutherlin Nissan especially for the professionalism and kindness of George. More

Service time was very good. Brought car in for a/c to be fixed and left with a new car! Rolando was very helpful and stayed within my paramenters. fixed and left with a new car! Rolando was very helpful and stayed within my paramenters. More

I have been buying cars from US for 10 years. I have nothing but great things to say about him and his staff. I am on my third Pathfinder LE that US has sold to me. All the vehicles have been excellent. nothing but great things to say about him and his staff. I am on my third Pathfinder LE that US has sold to me. All the vehicles have been excellent. I constantly recommend him and refer him clients. I have to drive 2 hours to visit him , but it is well worth it for several reasons. US is friendly, likeable, honest, resonable and always available to his clients. I always look forward to a visit with him. I have visited and done business at other Nissan dealerships and NONE compare to his. More often then not, the staff's actions at other dealerships do not translate into believable assessments or genuine concern for my business. US has recently developed a unique signature on his correspondence with his clients. That signature is "US Marine...your friend in the car business" that could'nt be more true. It is no wonder that such an individual has success where ever he does business. Sincerely, Dr. Norm J. Castellano 813-784-4417 cell More

I am a single woman and I don't have time and energy to worry about being taken advantage of. Dave Dalton and Carlos Quinones are two that you can trust. Dave Dalton took phenomenally good care of me. I worry about being taken advantage of. Dave Dalton and Carlos Quinones are two that you can trust. Dave Dalton took phenomenally good care of me. I will defintely continue to take my car to them. Thanks, Dave! More

Dear Sutherlin, I am a proud and satisfied returning Dear Sutherlin, I am a proud and satisfied returning customer to Sutherlin for one reason: your quality employees Ron Harmon and George Fata. Suthe Dear Sutherlin, I am a proud and satisfied returning customer to Sutherlin for one reason: your quality employees Ron Harmon and George Fata. Sutherlin hit a gold mine when they hired both of these men. Ron Harmon has always exceeded my expectations in service; he is attentive and sincere. It is always a pleasure to deal with him in service. He has gone the “extra mile” to make servicing our two Nissans (Quest and Murano) as hassle-free as possible. George Fata is genuinely caring, witty, and sincere. I met him today when I needed an uncommon part request. Not only did he take superb care of my parts needs, but he entertained my 5 year old and me at the same time! It is unforgettable to meet men with such integrity and care. As an invaluable resource to your customers, both of these men are deserving of your most prestigious customer service award and any other merit that your company bestows on hardworking employees who take pride in keeping Sutherlin’s valuable name above reproach. Happy and Satisfied Customer More