Sutherlin Nissan of Orlando - Service Center

For years, I have been a returning customer to Sutherlin Nissan of Orlando’s service department for one reason: superior Service Advisors who have the “going the extra mile attitude.” It’s always a bad Nissan of Orlando’s service department for one reason: superior Service Advisors who have the “going the extra mile attitude.” It’s always a bad day when your automobile isn’t working properly, but when it has an intermittent issue that isn’t easily diagnosed, it is frustrating not only for the customer but also for the customer service advisors and the service technicians. My Nissan Quest had a very complex problem, but the customer service team at Sutherlin worked tirelessly and did not give up until they found the problem and fixed it! Sutherlin hit a gold mine when they hired Douglas H. and Jonathan S. These two men have exceeded all my expectations; Doug is attentive, sincere, and genuinely caring; Jonathan is knowledgeable, understanding, and a great communicator. Both were very patient in the process and gave me have a hassle-free service experience. Besides calling me regularly to keep me informed on the progress of my vehicle and letting me borrow a courtesy car to drive, the most impressive example of customer care was a full tank of gas! Obviously, this was quite surprising and miles beyond the job expectations and certainly my expectations! This specific example speaks volumes of their consideration for Sutherlin customers and their satisfaction. A Proud and Satisfied Returning Customer to Sutherlin Nissan More

II went to get an oil change and tire rotation for the 1st time here and realized once the job was done that it only took 22 minutes. Then I realized I did not have enough money to cover the amount. I o 1st time here and realized once the job was done that it only took 22 minutes. Then I realized I did not have enough money to cover the amount. I only had $20.00 on me and Felix says "it's my lucky day, today's cost for me is only $19.99. I will forever be a loyal customer and friend.. More

Great Customer Service, had the recalled part in stock. Did not need an appointment to come in for the recalled service to be done. Called Universal Nisson at first & they did not even write my company nam Did not need an appointment to come in for the recalled service to be done. Called Universal Nisson at first & they did not even write my company name down or order the part I asked them to. More

Mr. Moody is was very kind and accomodating. He always goes the extra mile to please the customer. Also the service dept is very efficient, organized, and reasonable. They are always very friendly and d goes the extra mile to please the customer. Also the service dept is very efficient, organized, and reasonable. They are always very friendly and do a good job. This is why I drive the 40 minutes to get my service done here. Thanks More

I gave the rating to Hector because of the courtesy he show me and answered all the questions I ask were very actuate and to the point. I would very proud to have him as an employee. As for Johnnie, I hav show me and answered all the questions I ask were very actuate and to the point. I would very proud to have him as an employee. As for Johnnie, I have been in and around the car business most of my life, and he is head and shoulders above any service writer in the business.You should be very proud to have him on your staff. Thank you Bernie Ames More

I was completely overwhelmed by the friendly reception I got from the initial phone call to set the appointment, all the way to the end when I picked up my car. Jonathan was extremely helpful in acquiring a got from the initial phone call to set the appointment, all the way to the end when I picked up my car. Jonathan was extremely helpful in acquiring approval from my extended warranty program for the mechanical work to be done. And before we even finished talking about the plan of action, a rental car had arrived for me to use since my car would be kept overnight and all through the next day. Everything went very smoothly, and when I came to pick up my car, Jonathan met me with answers to my many questions, and paperwork ready to go. All work was completed as promised and I had the deluxe wash and wax done while I had it in there. It looked great, and so far has been performing perfectly. All in all, it was the best service experience I've had with this dealership (or any dealership)! More

Carlos Quinones is the best service person I ever worked with before (I am 67). Please, keep him with Sutherlin as a real excellent employee. Thank you, Carlos, Maria-Luisa Rexach with before (I am 67). Please, keep him with Sutherlin as a real excellent employee. Thank you, Carlos, Maria-Luisa Rexach More

When I purchased my Sentra, Steve Q. told me if there was anything he could help me with just contact him. I have emailled him twice and requested he set up a service appt for me. This was done quickly and anything he could help me with just contact him. I have emailled him twice and requested he set up a service appt for me. This was done quickly and he left a voicemail and also an email to inform me of day and time of appt, and to ask for Johhny B. When I got to the service area each time, I asked for Johhny B, and he quickly took care of the service I requested and I was quickly on my way. Both gentlemen are very professional, friendly, and efficient. It is a pleasure to deal with a company who continue to be of service, even after the sale is completed and the car leaves the lot. Great team! More

Mr. Quinones was pleasantly helpful and efficient in helping me resolve the issues I was having with my new 370. Carlos displayed excellent customer service! A true gentleman. I will send everyone I kno helping me resolve the issues I was having with my new 370. Carlos displayed excellent customer service! A true gentleman. I will send everyone I know with a Nissan to Sutherlin to see Mr. Quinones for help servicing their vehicles. Thanks Carlos. Marquis Perez. More