Sutherlin Nissan of Orlando - Service Center

While in the Orlando area on vacation I became concerned that I had a problem with my new Altima that could be dangerous. Despite being an out-of-towner and it being a busy Friday, Jonathan Szafran of Suthe that I had a problem with my new Altima that could be dangerous. Despite being an out-of-towner and it being a busy Friday, Jonathan Szafran of Sutherlin Nissan agreed to check out my car. Turns out my car was not safe to drive and required repairs that could not be completed that day. Jonathan and the service manager conferred with Nissan and it was determined that all repairs, including two new front tires and car rental would be covered by Nissan. Repairs were competed the following Monday (slightly ahead of promised time) and my wife and I were able to drive home the next day, confident not only that our car was now safe but that our committment to Nissan had been validated. Thank you very much Jonathan and your service associates at Sutherlin. More

George went above & beyond to help me with my car services. He was a GREAT help & answered all my questions! George is awesome & made the experience at Sutherlin NIssan one I will never forget! services. He was a GREAT help & answered all my questions! George is awesome & made the experience at Sutherlin NIssan one I will never forget! More

I had a great experiance while purchasing my car. My I had a great experiance while purchasing my car. My salesman,(Tobic Edouard), was awesome. I had an even better experiance when I returned for my f I had a great experiance while purchasing my car. My salesman,(Tobic Edouard), was awesome. I had an even better experiance when I returned for my first service appointment. Jonathan Szafran greeted me as soon as I stepped out of my car. He and the parts manager,(George Fata), were super friendly and went out of their way to make sure I was comfortable. They are fun and friendly bunch. I don't usually use dealers for simple maintenence as they tend to be more expensive. I do however plan to use Sutherlin for ALL my cars needs because the level of customer service here makes it well worth it!! More

George Fata and Dan Christie provided me with exceptional service that exceeded my expectations on 1/02/13. George Fata went above and beyond in assisting me and was very courteous. Dan Christie explained i service that exceeded my expectations on 1/02/13. George Fata went above and beyond in assisting me and was very courteous. Dan Christie explained in detail all of the repairs needed for my car and kept me updated on the progress. All of the staff was friendly and polite. I will definitely return to this dealer because of the exceptional customer service that I received, especially from George Fata and Dan Christie. More

I just left your dealership and was very happy with the service I received from from everyone in the parts department. George especiallly went out of his way to help me!!!He was also very friendly and poli service I received from from everyone in the parts department. George especiallly went out of his way to help me!!!He was also very friendly and polite. I will be back. Thanks Sara Rodgers More

Mr. Hollen is a Service Advisor and one of the best customer service providers that I have ever encountered. From my first contact to the last, he was extremely friendly, helpful and professional. He customer service providers that I have ever encountered. From my first contact to the last, he was extremely friendly, helpful and professional. He represented the Sutherlin dealership and the Nissan corporation with excellence. At every step of a very serious service issue with my 2008 Nissan Sentra, Mr. Hollen explained the process and kept me informed of the process. He seemed truly interested in me as a cutomer and a person, not just another "number", like I've experienced elsewhere. It's also obvious that he is loyal to Nissan and to the Sutherlin dealership. I'll always ask for Mr. Hollen for future service and maintenance needs. This is my third Nissan. I've owned a Stanza, an Altima and my current Sentra. This most recent expreience only confirms that my next new car will be another Nissan (hopefully a Maxima!). Keep up the good work ... unfortunately, it's rare these days. Charles Russell Orlando, Florida 407-595-7327 More

Dan helped me out today during a time I needed it most. Dan helped me out today during a time I needed it most. He was very courteous, helpful, and sincere in his approach. Thank you Dan for all your hel Dan helped me out today during a time I needed it most. He was very courteous, helpful, and sincere in his approach. Thank you Dan for all your help! :-) More

I was very impressed with Jonathan Szafran's service. He was cordial,efficient and very helpful. in less than 3 days, Jonathan and his service dept. diagnosed my Altima's problem and had a new transmission was cordial,efficient and very helpful. in less than 3 days, Jonathan and his service dept. diagnosed my Altima's problem and had a new transmission installed along with an oil change.I highly recommended Jonathan and the Service Dept. Thank You, Joel A. Spector, Esquire More

First: Dan was very helpful on the phone and getting me serviced quickly Second: David provided me with numerous pricing for different parts and was able to show me how to change the battery on my remote serviced quickly Second: David provided me with numerous pricing for different parts and was able to show me how to change the battery on my remote car opener. Third: George was very friendly and helpful with further questions. More

George Fata is an amazing person, I was fairly upset when I walked into his department due to some miss information about my warranty he quickly took control of the situation and made me feel so much better, I walked into his department due to some miss information about my warranty he quickly took control of the situation and made me feel so much better, helping me resolve my problems. Sutherlin Nissan needs to hire more employees like him. His customer service skills are amazing and I hope that he is being recognized for his hard work and dedication to your company!!!! Sierra More