Sutherlin Nissan of Orlando - Service Center

Very happy with my service Everyone was so nice and treated me with respect and I will most definitely go back treated me with respect and I will most definitely go back More

Service guy is great and very knowledgeable and which is helpful and makes me choose this dealership helpful and makes me choose this dealership More

Cuando llegue para el servicio nos atendieron a tiempo. El empleado muy amable y sus facilidades muy buenas . El empleado muy amable y sus facilidades muy buenas . More

My daughter purchased a 2021 Hyundai Kona from this dealership, during the "sale" we were told it was a certified preowned car. After purchasing the car, my daughter discovered the horn wasn't working dealership, during the "sale" we were told it was a certified preowned car. After purchasing the car, my daughter discovered the horn wasn't working and went back to Sutherlin Nissan and was basically told that we needed to take it to Hyundai to be covered under warranty, if they fixed it we would have to pay diagnostic testing etc, even though they sold me the vehicle with a broken horn! I explained my concern for my daughters safety while driving without a horn in Central Florida and was basically laughed at by two employees and told that a non working horn is "no big deal". When I asked them if someone is cutting into her what is she supposed to do without a horn? Well..... the YOUNG man graciously educated me that "you need to slam on the breaks" and I guess pray that they don't hit you, rather than use your horn! Obviously Sutherlin Nissan ONLY cares about the sale and not the customer!! I WILL NEVER BUY another vehicle here nor will I ever recommend them. If you are looking to buy a car go somewhere else......if you are Sutherlin Nissan reading these reviews might I suggest you invest in some customer service classes for your employees!!! More

I had my car towed into service because it wouldnt start. It was determined that computer was dead and could not be repaired. Nissan no longer manufactured them since my car was 10 years old. Doug, servic It was determined that computer was dead and could not be repaired. Nissan no longer manufactured them since my car was 10 years old. Doug, service advisor, searched until he was able to find a rebuilt one. Doug contacted me several times to keep me updated. Service above and beyond. More

If Angels exist in this earth I am sure Mr. John Bartolotta on the service department is an Angel. He provide excellent customer service above and beyond, he provide outstanding customer service. Al Bartolotta on the service department is an Angel. He provide excellent customer service above and beyond, he provide outstanding customer service. Always smile to greeting customers he helped the customers and he is very professional all the time. I owe a big gratitude to Mr. Bartolotta. He deserve a big super star for his great service and excellent customer service the he provide to all customers. More

When you go shopping, they treat you like a king, but after you buy the best deal yesterday, my wife took him for a light that lit on the board and the treatment was the worst for all the service personn after you buy the best deal yesterday, my wife took him for a light that lit on the board and the treatment was the worst for all the service personnel, only Mr. Camilo is saved. and the problem in the car is still tomorrow I'm going to see what they say. More

Tried sales and service failed both times Went with my wife to buy two new Altimas. Our sales consultant was great. Then the sales manager came over and said we need all kinds of money down. I Went with my wife to buy two new Altimas. Our sales consultant was great. Then the sales manager came over and said we need all kinds of money down. I never put big down payments. He was kinda rude about it too. Left and went to next Nissan dealer and left same day with both our new Altimas with no money down. So now I said let's try the service dept. Arrive ask for oil change then I'm lied to about vehicle requiring synthetic oil. Cannot show me documentation for this but insisted on it stating I will void my warranty lol. So here I am at another dealer getting my oil change and not being lied to. Sorry Sutherlin you will never see our business ever not will we ever recommend you as a dealer. More

Upset customer I went and got an oil change for my wife car. I had a flyer with a coupon for 15 percent off. The oil change was orginal 39.99 . Upon leaving I questi I went and got an oil change for my wife car. I had a flyer with a coupon for 15 percent off. The oil change was orginal 39.99 . Upon leaving I question the service cashier, how my bill get up to 47.99, if 15 percent was applied. She said they charge you 6.00 for the use of mechanical tools. I responded that bull, nevertheless i call to speak with service manager and never received a call back. Also, if charges are supposed to be add, it should be included in the price not additional . In conclusion, I also left with dirty car. More