Sutherlin Nissan of Orlando - Service Center

Mr. Hollen is a Service Advisor and one of the best customer service providers that I have ever encountered. From my first contact to the last, he was extremely friendly, helpful and professional. He customer service providers that I have ever encountered. From my first contact to the last, he was extremely friendly, helpful and professional. He represented the Sutherlin dealership and the Nissan corporation with excellence. At every step of a very serious service issue with my 2008 Nissan Sentra, Mr. Hollen explained the process and kept me informed of the process. He seemed truly interested in me as a cutomer and a person, not just another "number", like I've experienced elsewhere. It's also obvious that he is loyal to Nissan and to the Sutherlin dealership. I'll always ask for Mr. Hollen for future service and maintenance needs. This is my third Nissan. I've owned a Stanza, an Altima and my current Sentra. This most recent expreience only confirms that my next new car will be another Nissan (hopefully a Maxima!). Keep up the good work ... unfortunately, it's rare these days. Charles Russell Orlando, Florida 407-595-7327 More

Dan helped me out today during a time I needed it most. Dan helped me out today during a time I needed it most. He was very courteous, helpful, and sincere in his approach. Thank you Dan for all your hel Dan helped me out today during a time I needed it most. He was very courteous, helpful, and sincere in his approach. Thank you Dan for all your help! :-) More

I was very impressed with Jonathan Szafran's service. He was cordial,efficient and very helpful. in less than 3 days, Jonathan and his service dept. diagnosed my Altima's problem and had a new transmission was cordial,efficient and very helpful. in less than 3 days, Jonathan and his service dept. diagnosed my Altima's problem and had a new transmission installed along with an oil change.I highly recommended Jonathan and the Service Dept. Thank You, Joel A. Spector, Esquire More

First: Dan was very helpful on the phone and getting me serviced quickly Second: David provided me with numerous pricing for different parts and was able to show me how to change the battery on my remote serviced quickly Second: David provided me with numerous pricing for different parts and was able to show me how to change the battery on my remote car opener. Third: George was very friendly and helpful with further questions. More

George Fata is an amazing person, I was fairly upset when I walked into his department due to some miss information about my warranty he quickly took control of the situation and made me feel so much better, I walked into his department due to some miss information about my warranty he quickly took control of the situation and made me feel so much better, helping me resolve my problems. Sutherlin Nissan needs to hire more employees like him. His customer service skills are amazing and I hope that he is being recognized for his hard work and dedication to your company!!!! Sierra More

For years, I have been a returning customer to Sutherlin Nissan of Orlando’s service department for one reason: superior Service Advisors who have the “going the extra mile attitude.” It’s always a bad Nissan of Orlando’s service department for one reason: superior Service Advisors who have the “going the extra mile attitude.” It’s always a bad day when your automobile isn’t working properly, but when it has an intermittent issue that isn’t easily diagnosed, it is frustrating not only for the customer but also for the customer service advisors and the service technicians. My Nissan Quest had a very complex problem, but the customer service team at Sutherlin worked tirelessly and did not give up until they found the problem and fixed it! Sutherlin hit a gold mine when they hired Douglas H. and Jonathan S. These two men have exceeded all my expectations; Doug is attentive, sincere, and genuinely caring; Jonathan is knowledgeable, understanding, and a great communicator. Both were very patient in the process and gave me have a hassle-free service experience. Besides calling me regularly to keep me informed on the progress of my vehicle and letting me borrow a courtesy car to drive, the most impressive example of customer care was a full tank of gas! Obviously, this was quite surprising and miles beyond the job expectations and certainly my expectations! This specific example speaks volumes of their consideration for Sutherlin customers and their satisfaction. A Proud and Satisfied Returning Customer to Sutherlin Nissan More

II went to get an oil change and tire rotation for the 1st time here and realized once the job was done that it only took 22 minutes. Then I realized I did not have enough money to cover the amount. I o 1st time here and realized once the job was done that it only took 22 minutes. Then I realized I did not have enough money to cover the amount. I only had $20.00 on me and Felix says "it's my lucky day, today's cost for me is only $19.99. I will forever be a loyal customer and friend.. More

Great Customer Service, had the recalled part in stock. Did not need an appointment to come in for the recalled service to be done. Called Universal Nisson at first & they did not even write my company nam Did not need an appointment to come in for the recalled service to be done. Called Universal Nisson at first & they did not even write my company name down or order the part I asked them to. More

Mr. Moody is was very kind and accomodating. He always goes the extra mile to please the customer. Also the service dept is very efficient, organized, and reasonable. They are always very friendly and d goes the extra mile to please the customer. Also the service dept is very efficient, organized, and reasonable. They are always very friendly and do a good job. This is why I drive the 40 minutes to get my service done here. Thanks More

I gave the rating to Hector because of the courtesy he show me and answered all the questions I ask were very actuate and to the point. I would very proud to have him as an employee. As for Johnnie, I hav show me and answered all the questions I ask were very actuate and to the point. I would very proud to have him as an employee. As for Johnnie, I have been in and around the car business most of my life, and he is head and shoulders above any service writer in the business.You should be very proud to have him on your staff. Thank you Bernie Ames More