Sutherlin Nissan of Orlando - Service Center

The service here has been awesome since I started coming to the Sutherlin dealership last year. I’ve had the pleasure of working with JB who ensures I am aware in detail of what needs to be done to my vehic to the Sutherlin dealership last year. I’ve had the pleasure of working with JB who ensures I am aware in detail of what needs to be done to my vehicle. More

I you had to take all four wheels off to do the brakes, why did you charge for tire roation.. why did you charge for tire roation.. More

I am always pleased with the Sutherlin Nissan service team and especially my advisor Doug. team and especially my advisor Doug. More

The issue was never resolved. Tech misdiagnosed the issue. This caused the vehicle to be at shop longer than expected. Since the issue was misdiagnosed, the problem was never fixe Tech misdiagnosed the issue. This caused the vehicle to be at shop longer than expected. Since the issue was misdiagnosed, the problem was never fixed and I was charged hundreds of dollars in fees for nothing. Eventually, I took my vehicle to another mechanic that was able to diagnose the problem, order a replacement part, and fix it within 3 hours. More

They were straight forward and honest about my repair. I appreciate JB for his help. Thank you! I appreciate JB for his help. Thank you! More

Doug was very helpful, friendly, and was a great communicator. Was able to tell he had a lot of experience so I felt like I could trust that the job would be done effectively and efficiently. communicator. Was able to tell he had a lot of experience so I felt like I could trust that the job would be done effectively and efficiently. More

I received great customer service and was pleased with the time and entire process it took for me to complete my oil change. Isaiah was very friendly and knowledgeable. the time and entire process it took for me to complete my oil change. Isaiah was very friendly and knowledgeable. More

Everyone was helpful and knowledgeable and professional. My appointment was timely and my car was completed in a timely manner. My appointment was timely and my car was completed in a timely manner. More

Provided the service need on quick notice. Without an appointment was seen as soon as possible and done in a timely manner. Without an appointment was seen as soon as possible and done in a timely manner. More

This is the only dealership that I know of that takes two hours to do an oil change. Why do they give you an appointment and when you drive there you have to wait two hours? I wouldn’t even wait two hours fo hours to do an oil change. Why do they give you an appointment and when you drive there you have to wait two hours? I wouldn’t even wait two hours for my doctors appointment and this is just a simple oil change nothing else. I was told when I bought here that I would get oil changes free for the first year. I have had my car for about four months. I’m on my second oil change because I have over 10,000 miles and now they tell me I only get two free ones. Probably won’t buy there again More