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Sutherlin Nissan of Orlando
Orlando, FL
2,249 Reviews
Thank you for choosing Sutherlin Nissan Orlando. We know you have many choices while shopping for an automobile in the Orlando area. Our goal is to provide you with a shopping experience not typical of other automobile dealerships. We are family owned and have been in the car business for over 40 years. We are new to the Orlando area but we plan on bringing the same philosophy that has made us successful in every market we do business in. We provide a great customer buying experience and we pay particular attention to complete customer satisfaction. If at any moment during your visit we fail to meet these high standards please ask for me I am in the dealership every day or email me with your comments.
Thank you.
Your friend in the car business.
U.S. Marine
G.M.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,249 reviews
July 11, 2011
I didn't like the way they work at all. They don't try to help the customer and they show you the selection you may have. I would not recomend this dealer. help the customer and they show you the selection you may have. I would not recomend this dealer. More
by service08
Employees Worked With
Polanco
July 05, 2011
I would first like to say that the internet department did an excellent job on getting me into my brand new car. John Leone promised me that he would get me into my car and he did! Not only did he make me did an excellent job on getting me into my brand new car. John Leone promised me that he would get me into my car and he did! Not only did he make me feel comfortable with my purchase but he listened to my needs and made sure that I walked out with a smile on my face! Not only did John Leone took the time to make sure that I made the right decision on my car, but his honesty, and bright personality made my experience purchasing my new 2011 Nissan Versa a walk in the park. We did hit a bump before my purchase, but like I said everything was smoothed out. I have had past negative experience from other car dealerships such as Toyota in Fort Myers and in Orlando off of West Colonial that promised that they could get me in a car and I walked out with a broken dream. After purchasing my car, even Ryan Ortiz went over all my paperwork with me with full detail explaining my interest rate, etc. Ryan Ortiz made sure that at the time of signing it would be a smooth process for me! Sutherlin Nissan's greatest assets are John Leone and Ryan Ortiz with their professionalism, courtesy, efficiency, and effectiveness; I thank them both!! MISS ORLANDO PLUS AMERICA 2011 More
by shbrow4134
Employees Worked With
John Leone from internet sales department
July 02, 2011
Would love to haggle on price, all trained to be friendly, great showroom, interesting wheel, love the car, thanks for lunch during time there. John was exceptional & interesting salesman. Charlie friendly, great showroom, interesting wheel, love the car, thanks for lunch during time there. John was exceptional & interesting salesman. Charlie & Rita Drake More
by marine543
Employees Worked With
John Leone, Tommy Mims
June 25, 2011
NO!!!!!! Customer service. Ho one seems to know anything. Will Never take car there. when I tried to set up time for simple oil change was told to wait, never came back on line. Called back. NO answer. Trie Will Never take car there. when I tried to set up time for simple oil change was told to wait, never came back on line. Called back. NO answer. Tried to set up on line, was told to call. More
by frank10101
Employees Worked With
Not known
June 11, 2011
I have been buying cars from US for 10 years. I have nothing but great things to say about him and his staff. I am on my third Pathfinder LE that US has sold to me. All the vehicles have been excellent. nothing but great things to say about him and his staff. I am on my third Pathfinder LE that US has sold to me. All the vehicles have been excellent. I constantly recommend him and refer him clients. I have to drive 2 hours to visit him , but it is well worth it for several reasons. US is friendly, likeable, honest, resonable and always available to his clients. I always look forward to a visit with him. I have visited and done business at other Nissan dealerships and NONE compare to his. More often then not, the staff's actions at other dealerships do not translate into believable assessments or genuine concern for my business. US has recently developed a unique signature on his correspondence with his clients. That signature is "US Marine...your friend in the car business" that could'nt be more true. It is no wonder that such an individual has success where ever he does business. Sincerely, Dr. Norm J. Castellano 813-784-4417 cell More
by normcastellano123
Employees Worked With
US Marine (excellent), Mike (Service Mgr) and Danny (Serv. Tech) both great as well
June 11, 2011
I'd like to share my experience and tell folks about the incredible service I always receive at Sutherlin Nissan in Orlando, Florida. I'd like to especially point out the great service I receive from Ge incredible service I always receive at Sutherlin Nissan in Orlando, Florida. I'd like to especially point out the great service I receive from George Fata and his parts team. George and his team understand what good customer service looks like and it shows in his ability to lead the parts department. They work well with the service department and sales teams to ensure my experience is always pleasant and seamless. Since purchasing my Nissan Titan new and visiting them for any warranty and service work, Sutherlin Nissan has always delivered on great customer service and their promise to exceeded customers expectations. More
by Shift_Obsessed
Employees Worked With
George Fata, Cary Snyder, Randy Jimmenz and David Frail
June 11, 2011
I buy parts from this company all the time and am always completely satisfied with the service that is provided. I would not call anyone else for Nissan parts. Hands down the best in Florida. completely satisfied with the service that is provided. I would not call anyone else for Nissan parts. Hands down the best in Florida. More
by daniboo
Employees Worked With
George Fata
June 03, 2011
I am a single woman and I don't have time and energy to worry about being taken advantage of. Dave Dalton and Carlos Quinones are two that you can trust. Dave Dalton took phenomenally good care of me. I worry about being taken advantage of. Dave Dalton and Carlos Quinones are two that you can trust. Dave Dalton took phenomenally good care of me. I will defintely continue to take my car to them. Thanks, Dave! More
by raffersa
Employees Worked With
Dave Dalton
June 01, 2011
Dear Sutherlin, I am a proud and satisfied returning Dear Sutherlin, I am a proud and satisfied returning customer to Sutherlin for one reason: your quality employees Ron Harmon and George Fata. Suthe Dear Sutherlin, I am a proud and satisfied returning customer to Sutherlin for one reason: your quality employees Ron Harmon and George Fata. Sutherlin hit a gold mine when they hired both of these men. Ron Harmon has always exceeded my expectations in service; he is attentive and sincere. It is always a pleasure to deal with him in service. He has gone the “extra mile” to make servicing our two Nissans (Quest and Murano) as hassle-free as possible. George Fata is genuinely caring, witty, and sincere. I met him today when I needed an uncommon part request. Not only did he take superb care of my parts needs, but he entertained my 5 year old and me at the same time! It is unforgettable to meet men with such integrity and care. As an invaluable resource to your customers, both of these men are deserving of your most prestigious customer service award and any other merit that your company bestows on hardworking employees who take pride in keeping Sutherlin’s valuable name above reproach. Happy and Satisfied Customer More
by Literature Chick
Employees Worked With
Ron Harmon and George Fata
May 27, 2011
I usually don't go so far as to rate...but the customer service at Sutherlin Nissan of Orlando was amazing! I was looking for a new Altima for my wife and these guys really hit the deal out of the park...a service at Sutherlin Nissan of Orlando was amazing! I was looking for a new Altima for my wife and these guys really hit the deal out of the park...and I went to a few places. The manager U.S. Marine was a cool guy and he made the deal happen. We are happy with our new 2011 Altima! Maybe an Armada for me next??? More
by Otown_fireman
Employees Worked With
U.S.
