Sutherlin Nissan of Orlando

George Fata is an amazing person, I was fairly upset when I walked into his department due to some miss information about my warranty he quickly took control of the situation and made me feel so much better, I walked into his department due to some miss information about my warranty he quickly took control of the situation and made me feel so much better, helping me resolve my problems. Sutherlin Nissan needs to hire more employees like him. His customer service skills are amazing and I hope that he is being recognized for his hard work and dedication to your company!!!! Sierra More

First: Dan was very helpful on the phone and getting me serviced quickly Second: David provided me with numerous pricing for different parts and was able to show me how to change the battery on my remote serviced quickly Second: David provided me with numerous pricing for different parts and was able to show me how to change the battery on my remote car opener. Third: George was very friendly and helpful with further questions. More

I recently purchased a 2013 Altima. The sales personnel I recently purchased a 2013 Altima. The sales personnel was very corteous and without pressure we were able to negotiate a very fair deal. US Marine I recently purchased a 2013 Altima. The sales personnel was very corteous and without pressure we were able to negotiate a very fair deal. US Marine and Tobic costumer service totally changed my previous opinion of a car salesman. They are trully commited to provide great service with a fair price. My first service call for this car came 08/07/2012. I always knew that new models have bugs and other miscellaneous issues that may requires warranty calls and miscellaneous recals; however, John Barrington provided me with great service and took care of the problem. The Service and Parts team were excellent to my wife and I. Mr. George Fata (Parts Manager) was very polite and corteous. Overall, prior dealing with Sutherlin and this staff. All my car buying experience were negative and unplesant. Sutherlin have prove me the following: 1- That I am a costumer and I was treated very fair on my purchase. (FYI they have to make money otherwise they will not be in business, but I can assure you will be will get a great car for a fair price) 2- The team is honestly proud and commited to great service and costumer relationship. More

I called to inquire about a vehicle and reached Samantha. She was unable to give me specifics about it so she passed me on to her "manager" John Leone. As I was asking him about the differences between thi She was unable to give me specifics about it so she passed me on to her "manager" John Leone. As I was asking him about the differences between this particular vehicle and others like it, he became aggitated, started raising his voice at me, and acted as if I was bothersome to him simply because I was asking questions about a vehicle I was interested in purchasing and stated that he couldn't provide me the information. John was extremely RUDE, DISRESPECTFUL to me as a customer, and UNKNOWLEDGABLE of the vehicles he is selling. Surprised at his bad attitude, lack of customer etiquette, and much to my surprise, I requested to speak with his manager. I then spoke to US Marine, I asked him the same question I asked John and he immediated answered it for me which explained everything. I asked US to speak to John about the way John Leone treats customers because people like are the "Bad Apple" that ruins the reputation of any organization. More

My experience with this dealership has been outstanding, at every level. I have been buying Nissan products since 1990, and in that period have about 20 vehicles. Since I'm active duty Army, I have had the at every level. I have been buying Nissan products since 1990, and in that period have about 20 vehicles. Since I'm active duty Army, I have had the opportunity to evaluate dealerships from Frankfurt Germany, to Texas, Virginia and Maryland. Sutherlin Nissan is not the most beautiful building, but the friendliness and helpfullness of the Sutherlin employees is its true beauty. I currently have a 2003 Maxima, and since its an older vehicle, I have had the privilege of encountering George Fata, the parts manager. His professionalism and honesty will always keep me coming back to Sutherlin. About a year ago, I bought a 2008 Armada from Mike Eddy. He's not pushy, and actually listened to what I say, and went out of his way, to meet my demands. I really appreciate the atmosphere of the whole dealership, which is almost like an extended family. I will be making a military move to Pittsburgh in about a wekk, but I will be comforted to know that my wife will still have Sutherlin for maintenance issues, or possible vehicle purchase. Thanks Sutherlin! More

For years, I have been a returning customer to Sutherlin Nissan of Orlando’s service department for one reason: superior Service Advisors who have the “going the extra mile attitude.” It’s always a bad Nissan of Orlando’s service department for one reason: superior Service Advisors who have the “going the extra mile attitude.” It’s always a bad day when your automobile isn’t working properly, but when it has an intermittent issue that isn’t easily diagnosed, it is frustrating not only for the customer but also for the customer service advisors and the service technicians. My Nissan Quest had a very complex problem, but the customer service team at Sutherlin worked tirelessly and did not give up until they found the problem and fixed it! Sutherlin hit a gold mine when they hired Douglas H. and Jonathan S. These two men have exceeded all my expectations; Doug is attentive, sincere, and genuinely caring; Jonathan is knowledgeable, understanding, and a great communicator. Both were very patient in the process and gave me have a hassle-free service experience. Besides calling me regularly to keep me informed on the progress of my vehicle and letting me borrow a courtesy car to drive, the most impressive example of customer care was a full tank of gas! Obviously, this was quite surprising and miles beyond the job expectations and certainly my expectations! This specific example speaks volumes of their consideration for Sutherlin customers and their satisfaction. A Proud and Satisfied Returning Customer to Sutherlin Nissan More

II went to get an oil change and tire rotation for the 1st time here and realized once the job was done that it only took 22 minutes. Then I realized I did not have enough money to cover the amount. I o 1st time here and realized once the job was done that it only took 22 minutes. Then I realized I did not have enough money to cover the amount. I only had $20.00 on me and Felix says "it's my lucky day, today's cost for me is only $19.99. I will forever be a loyal customer and friend.. More

Great Customer Service, had the recalled part in stock. Did not need an appointment to come in for the recalled service to be done. Called Universal Nisson at first & they did not even write my company nam Did not need an appointment to come in for the recalled service to be done. Called Universal Nisson at first & they did not even write my company name down or order the part I asked them to. More

I went to Lake Nissan dealership,went in . we were so far apart on a deal. Called me three days later & told me they had a better deal (didn't change) same O same O . Delayed me from getting the keys far apart on a deal. Called me three days later & told me they had a better deal (didn't change) same O same O . Delayed me from getting the keys to my autos. That didn't please me at all with a wasted trip (second time). Wrote them off, that's it! Don't bother me or waste my time anymore. Talked to John Leone, over the phone, told me what he could do.I live Lake Co &because of my health he offered to come to my home to look at my trade-in. but I went ahead and drove to Orlando to Sutherlin's Nissan. I no more enter the door & it felt like HOME! WOW! They bend over backward to help me get into a new JUKE. I WOULDN'T GO ANYWHERE ELSE TO BE TREATED LIKE "HAPPY TO SEE YOU" & you know what? Anytime i or my friends need a car, you count me in! It was like a new lease on life to buy from them. No hassle! See you soon to John & ownership. BUTCH P. More

Mr. Moody is was very kind and accomodating. He always goes the extra mile to please the customer. Also the service dept is very efficient, organized, and reasonable. They are always very friendly and d goes the extra mile to please the customer. Also the service dept is very efficient, organized, and reasonable. They are always very friendly and do a good job. This is why I drive the 40 minutes to get my service done here. Thanks More