Sutherlin Nissan of Orlando

George Fata is the pinnacle of customer service- gregarious, friendly and helpful. In fact, there had actually been a mistake with my parts order, and it was taken care of the way these things shoul gregarious, friendly and helpful. In fact, there had actually been a mistake with my parts order, and it was taken care of the way these things should be: promptly, painlessly, and with no cost to the customer. It was very refreshing, and I wish his eagerness to provide great service carried over to more individuals in the business. In fact, he even brought me in to meet the owner, upon learning that I was car shopping. Unfortunately, at that point my experience with the car salesman who worked with me, Thomas, was so unsavory that I feel an obligation to mention it here. I felt uncomfortable, put down, and almost bullied by classic car-salesmen techniques. After our interactions, I actually felt bad that it was only in my budget to consider pre-owned vehicles, and at one point he said to me, "Well, if you want to walk away from [owner's name]'s generosity, then so be it." I couldn't wait to leave the place, and I found it hard to believe that it was such a bad and exhausting experience. Notice, however, that I still rate the Sutherlin Dealership with good customer service and overall decency, based not on my interaction with this one representative, but with the owner and other staff that I met, which was commendable. More

I purchased a Nissan 370Z Touring w/Sport Package over two and a half years ago. Since purchase of the vehicle, I've always adhered to the manufacturer/dealer recommended maintenance schedule. While the two and a half years ago. Since purchase of the vehicle, I've always adhered to the manufacturer/dealer recommended maintenance schedule. While the vehicle was still under warranty (3 years or 36,000 miles), I'd get all scheduled maintenance completed at the dealership. Since the car is no longer under warranty (I've driven 41,500 miles), I take it to a service shop that is closer to my residence for basic service (i.e., tire balance, oil change and filters). If any major service would be required, I'd take it to the experts (the dealership). A couple of weeks ago, I noticed a difference in the response of the clutch. I took the car to my service shop and questioned the service manager. He stated that there was probably air in the system and that it needed to be bled. The shop bled the system and test drove the car. The technician that performed the work stated that the clutch felt fine and the car was in good working order. However, to me the clutch still felt funny (I drive the car everyday). About a week later, the clutch stuck to the floor and I had to return it my lifting with my foot. I immediately took the car to Sutherlin Nissan Orlando and explained the issue to the Service Representative, Carlos Quinones. I also voiced my concerns to the Service & Parts Director, Ray Powers. I left the car at the dealership and returned home. Shortly after, I received a call from Carlos stating that there was indeed an issue with the clutch. The full scope of the repair would not be known until further examination of the system was completed. I told Carlos to order the parts needed for the repair. Since this was the Friday (September 2, 2011) prior to Labor Day, it would be a couple of days before the repair would be completed. The next day (Saturday), I received an unexpected call from Carlos. He stated that the Master Cylinder needed to be replaced and that Sutherlin Nissan Orlando would perform all the required repairs to my vehicle at no cost to me. I was totally speechless and at the same time I could not thank him enough. When I arrived at the dealership, Carlos and I went for a test drive and she (my car) responded like new. I am very pleased with the service after the sale that I received from Sutherlin Nissan Orlando. I understand that they did not have to do what they did for me – but they did. Again, I would like to thank the technicians that performed the repair to my vehicle, Carlos Quinones, Ray Powers and U. S. Marine the General Manager of Sutherlin Nissan Orlando. /s/ Al Lawson (Zlaw) More

After shopping around for the past few months I finaly purchased a new Maxima from Sutherlin Nissan Orlando. This was by far the best experience I've had with a car dealership. They made me feel like they purchased a new Maxima from Sutherlin Nissan Orlando. This was by far the best experience I've had with a car dealership. They made me feel like they were trying to help not just make a sale. More

Not Military Friendly! They don't offer the nissan military discount! We had reached an agreement on VPP pricing and had brought the trade in vehicle in. Only after getting all the numbers and calling military discount! We had reached an agreement on VPP pricing and had brought the trade in vehicle in. Only after getting all the numbers and calling back the next day we were told the manager no longer wanted to honor that deal. I had gotten my money back from another dealer the day prior because sutherland told us they had the vehicle and would honor that pricing! The other dealer was working with us great but currently couldn't locate the vehicle we wanted so decided to get back my deposit to buy from Sutherland. More

Incredible staff and service! Shayna took care of providing us all the pertinent information to make the decision to buy from Sutherlin Nissan and John took care of us once we got there! There hospit providing us all the pertinent information to make the decision to buy from Sutherlin Nissan and John took care of us once we got there! There hospitality was overwhelming. Truly appreciate all their help and are proud of our Nissan purchase! More

Even though Thomas Gordon was not my initiail sales person. I wish he would of been. The service that he gave me was the best and his knowledge on the cars was exceptional. Because of him I bought t person. I wish he would of been. The service that he gave me was the best and his knowledge on the cars was exceptional. Because of him I bought the car, cos honestly I wasnt going to taake anything. I also want to thank the financial guy. Mr. Melvin, his knowledge was tremendous and helpful. The owner of this dealership has 2 staff member that just because of the service that I received from them. I would go back and buy another car, which I will in 6 for our son. Guys keep up the great service More

Such a great experience!! Car buying can be a nightmare, but as we just became proud owners of our new 2011 Nissan Rogue we can't express our thanks to Sutherlin Nissan Orlando for such a pleasant experienc but as we just became proud owners of our new 2011 Nissan Rogue we can't express our thanks to Sutherlin Nissan Orlando for such a pleasant experience.After visiting many dealerships within the area, no sales team or dealership compares to Sutherlin. Right from the start, our sales associate "Rolando" made us welcome with his no pressure approach and was able to make things happen rather than have you sit around there all day like other dealerships playing games. The incentive's that Sutherlin offer's no other dealership does and "Rolando" actually explains it up front. I can say that I was very intimidated by the sticker price. But, as learned Rolando and his team will get you the best price and with the incentive's you will walk out a happy customer as we did.I personally would recommend my sales associate "Rolando Ferrer" to anyone purchasing a vehicle and this dealership. Another plus about this dealership is that when you sign your papers they do not just hand you the keys, they actually take the time and explain your vehicle to you and get you set up and comfortable with it. I believe that is why I saw so many happy customers when I was there because this dealership actually shows loyalty to there customers. The Romano's More

When I go to service my car, George is always a friendly face. He is willing to go beyond to help his customers. For example, I had purchased the slider that goes on the back trunk for a Nissan/Rogue. When face. He is willing to go beyond to help his customers. For example, I had purchased the slider that goes on the back trunk for a Nissan/Rogue. When it arrived, he contacted me. When I went to pick it up, he and another service guy installed it for me. I was very grateful for that because there was no way I would have done that myself especially in this Florida heat! I look forward to returning and recommending Sutherlin Nissan especially for the professionalism and kindness of George. More

This Nissan dealer was such a delightful experience! My salesman Tony was more than friendly, I would highly reccommend Sutherlin Nissan of Orlando to my friends, in fact, I already did! salesman Tony was more than friendly, I would highly reccommend Sutherlin Nissan of Orlando to my friends, in fact, I already did! More

SUTHERLIN NISSAN ORLANDO They did everything reasonable to make the deal possible. I got the car I wanted with a 6 year warranty and oil changes for a good monthly payment under $300 for a 2011 Sentra load to make the deal possible. I got the car I wanted with a 6 year warranty and oil changes for a good monthly payment under $300 for a 2011 Sentra loaded, they didn't play the shell game with me, they told me what I needed to get the car I wanted. I had been to a few dealers and they wanted to either sell me something I didn't want or a very high payment, not to mention that the GM and the salesmen made us feel very appreciated and satisfied. RC More