Sutherlin Nissan of Orlando

I have never written a review in life but I feel obligated to do so because of my experience at Sutherlin Nissan Orlando. I bought a Nissan Altima, 2013 from these people on 05/15/13. The finance ma obligated to do so because of my experience at Sutherlin Nissan Orlando. I bought a Nissan Altima, 2013 from these people on 05/15/13. The finance manager, Tarik Issa, said that he can get me the lowest interest rate because he had friends at PNC Bank. This should have been my first red flag because I assumed I would get a low interest rate based on my credit history and credit score. Then he said I would have to buy the extended warranty plan to get the low interest rate. For reasons beyond me, maybe it was excited about getting the car or the other conversations he was leading me into; I did not realize the price of the extended warrant. Yes, I have gone over this in my head, over and over again. My downfall was going into this listening, trusting and not reading/reviewing the documents. I have never bought a car by myself before, which was another downfall - going by myself, and being female. What was interesting was during the whole conversation, he, Tarik, never once said the cost of the extended plan. So I drove my new car home and was talking to a friend about the interest rate being tired into the extended warranty. I just thought that was odd still. He said that cannot be the case. So I went to Sutherlin Nissan and asked to cancel the extended warranty. I was told by another finance manager, I believe his name was Jonathan that I had to wait six months before I can cancel the plan because if I cancel it now, I will only get half my money back. I explained to Jonathan that I was just there at 8 pm yesterday to complete this transaction and I don't understand why it cannot be cancelled. He said, all paperwork has been completed and they received their money from PNC Bank already. He said when someone has good credit things move faster so I cannot cancel it. Yesterday, I received the paperwork regarding the extended plan in the mail. This is what it states 'If the VSC is cancelled within sixty (60) days from the date of purchase, then you will receive a full refund less any claims paid..." Why did they lie about it? Why must people do things like that? Why? I am sure Mr. Issa gets some kind of commission or something in six months. Yesterday, I also contacted PNC Bank, gave them my social, and they pulled up my account. I asked Ashley at PNC Bank, what will happen if I cancel the extended warranties. I was told the warrant has nothing to do with PNC Bank. She said they will receive something regarding the refund for the extended warranties, which will be applied to my loan. It will not reduce my payments; however it will reduce the principle of the loan. Again, why did they lie about this? What friend could Tarik Issa really have at PNC Bank that will just approve a loan based on friendship and not based on responsibility and reliability of PNC receiving their money from the customer. I received a call from someone in their so called customer service department and was told that US Marine will contact me. She also reported that this was not the first time someone complained about similar situations regarding Tarik Issa. Funny thing about the call from Mr. Marine, he was the first person I spoke to when I called the dealership about the car. He introduced himself, told me he was the owner discussed his unique name, and told me to call and ask for him if I had any questions or concerns. He was easily available then but when I called back to discuss my issue...well I have not received a callback yet. I guess the customer service differs when you are in the process of buying a car versus after you have bought the car. Of course, when you buy a new car, everyone is excited, you want to show it off, people want to know where you bought it....it suppose to be an exciting thing. I unfortunately, have to go into this whole story about my experience, the lies I was told...It is taking away from the joy of my buying my first new car and it sucks. I will be damned though if I allow this to happen to me again. To me, Sutherlin Nissan of Orlando sucks. The thought of having to go back there today to have this resolved and have this extended warranty cancelled is making me sick to my stomach because I feel like I will be entering some kind of evil wolf pack. I hate people that lie. More

While in the Orlando area on vacation I became concerned that I had a problem with my new Altima that could be dangerous. Despite being an out-of-towner and it being a busy Friday, Jonathan Szafran of Suthe that I had a problem with my new Altima that could be dangerous. Despite being an out-of-towner and it being a busy Friday, Jonathan Szafran of Sutherlin Nissan agreed to check out my car. Turns out my car was not safe to drive and required repairs that could not be completed that day. Jonathan and the service manager conferred with Nissan and it was determined that all repairs, including two new front tires and car rental would be covered by Nissan. Repairs were competed the following Monday (slightly ahead of promised time) and my wife and I were able to drive home the next day, confident not only that our car was now safe but that our committment to Nissan had been validated. Thank you very much Jonathan and your service associates at Sutherlin. More

George went above & beyond to help me with my car services. He was a GREAT help & answered all my questions! George is awesome & made the experience at Sutherlin NIssan one I will never forget! services. He was a GREAT help & answered all my questions! George is awesome & made the experience at Sutherlin NIssan one I will never forget! More

Went in to test drive a new 370Z on 3/9/13, but before Antonio even got the keys to the car he had me fill out a credit app. He had done most of the work of filling out, which was nice, but when he asked Antonio even got the keys to the car he had me fill out a credit app. He had done most of the work of filling out, which was nice, but when he asked me to sign it I asked "Why? I'm not buying a car yet, I haven't even taken a test drive... And there's plenty of competition out there." A week earlier I was test driving a Mustang GT 5.0 which also run $35-40K, and a BMW 335i which is also in the same price range. Neither of those dealers tried to pull the same stunt. In addition, before getting the credit app Antonio was "informing" me that the payments on this car would be pretty high, which was really a nice way of saying "I don't think you can afford this car". The obvious reason why was because I'm in my mid 20's looking to buy a $40,000 car. If I was 18, I could understand the attempt to weed out unqualified buyers looking to joy ride, but this is an unacceptable discriminative practice in my eyes. I do like the 370Z but after being discriminated because of age I would not go back to Sutherlin Nissan to buy a car. More

I was there in mid January 2013. I had a pre approved loan, Mark understood that. But, in comes the finance guy trying to shove Nissan credit down my throat. I said no!! And now I have Sutherlin Nissan loan, Mark understood that. But, in comes the finance guy trying to shove Nissan credit down my throat. I said no!! And now I have Sutherlin Nissan showing up on my credit. More

Nice, friendly,and informative employees, very reasonable price for brand new cars, fast service with satisfactory results and above all great cars for all different budgets. price for brand new cars, fast service with satisfactory results and above all great cars for all different budgets. More

Absolutely loved it. Funny thing is I came in to get my car fixed, but got mistaken for a buyer. Honestly I'm glad they did because I am very happy with my purchase. I had bought my Nissan Sentra from a di car fixed, but got mistaken for a buyer. Honestly I'm glad they did because I am very happy with my purchase. I had bought my Nissan Sentra from a different dealer and had a very high rate on a 2009. They looked in my paperwork, showed me stuff around, and got me a 2012 car for an amazing price. The staff was friendly, helpful and really worked with me. I would recommend this place for anyone who needs a car or who just needs to get their car fixed. Loved it!! Oh and they do have a Spin-wheel full of prizes for their customers, I won a cruise for two..So I'd definitely recommend it! More

I had a great experiance while purchasing my car. My I had a great experiance while purchasing my car. My salesman,(Tobic Edouard), was awesome. I had an even better experiance when I returned for my f I had a great experiance while purchasing my car. My salesman,(Tobic Edouard), was awesome. I had an even better experiance when I returned for my first service appointment. Jonathan Szafran greeted me as soon as I stepped out of my car. He and the parts manager,(George Fata), were super friendly and went out of their way to make sure I was comfortable. They are fun and friendly bunch. I don't usually use dealers for simple maintenence as they tend to be more expensive. I do however plan to use Sutherlin for ALL my cars needs because the level of customer service here makes it well worth it!! More

George Fata and Dan Christie provided me with exceptional service that exceeded my expectations on 1/02/13. George Fata went above and beyond in assisting me and was very courteous. Dan Christie explained i service that exceeded my expectations on 1/02/13. George Fata went above and beyond in assisting me and was very courteous. Dan Christie explained in detail all of the repairs needed for my car and kept me updated on the progress. All of the staff was friendly and polite. I will definitely return to this dealer because of the exceptional customer service that I received, especially from George Fata and Dan Christie. More