Sutherlin Nissan of Orlando

Great experience working with Shane Collins. He understands his role as a “salesperson” is not really to “sell” me a car, but to provide me with information to help make a decision and help facilit understands his role as a “salesperson” is not really to “sell” me a car, but to provide me with information to help make a decision and help facilitate the process of closing the deal. I purchased my 2013 Nissan Titan in September 2013 and the service after the sale has been exceptional. Shane follows up on any question I have for him. This dealership offers ding insurance and I HIGHLY recommend it. One of the biggest worries after buying a new vehicle is getting that first door ding. EVERY new car I’ve purchased has been dinged within three weeks of purchase. I added the ding insurance this time and guess what, my three week ding curse struck again, but this time I just scheduled the repair and it was all taken care of. I highly recommend working with Shane Collins if you purchase from Sutherlin Nissan. More

I had the best experience ever at this dealer ship! The second I arrived, Jonathan Mercado was standing in the parking lot. As soon as I got out my car Jonathan Mercado greeted me with a lot of enthusiasm. second I arrived, Jonathan Mercado was standing in the parking lot. As soon as I got out my car Jonathan Mercado greeted me with a lot of enthusiasm. I was actually there to see someone else that i was recommended to but with the type of greeting i was greeted with, made me forget about the other guy. Right off the back we started talking about what kind of car i needed for my wife and the price range i was looking for. We looked at about 3 cars before he showed me the Kia Soul which is the car i purchased. I fell in love with the car and i knew it would be perfect for my wife, which she loved. Through out the whole time i was treated not just as a buyer, but i felt very comfortable as if he were a friend for a long time. the process took a little long, but it was not Jonathan Mercados' fault. After i got approved for the vehicle, the processor took his time to explain everything to me. The experience was excellent!!!!! I would recommend this dealer ship to all my friends. I am actually going back to trade in my other car for a newer one in the coming weeks. I am a sales person myself and with the type of customer service, professionalism, and friendly serivce i recieved made me make my decision on purchasing my wifes' vihecle there. 5 STARS!!!!! More

Sutherlin Nissan is horrible. The General and Finance Managers are rude, arrogant and disrespectful. The receptionist openly made derogatory comments about another customer in our presence and continued Managers are rude, arrogant and disrespectful. The receptionist openly made derogatory comments about another customer in our presence and continued to rant to another employee after we indicated that she was overheard. The General Manager walked away from us in the middle of a conversation to take a personal call on his cell phone and to smoke a cigarette just outside the showroom in plain sight. The Finance Manager, Issa, did something similar with a "supposed" call from the bank on his cell phone. Past experiences with other dealerships for car purchases were never handled in this manner. Sutherlin is truly unprofessional. The only person that treated us with any respect and has tried to be helpful was our salesman, Ronnie Pereira. The others should take his example as their guideline for great customer service. Overall, we have been trying to complete a transaction that began on Sat., 9/28. It is now Thurs, Oct. 3rd, and we still have no closure. What we get from the dealership is anything from no response to avoidance stating whomever is out-of-the-office. We feel we are being given the runaround. We will be persistent until the loan documents are corrected and the repair to the directional system of the purchased car has been completed. It's all about the bottom line and their monthly sales quotas and obviously less or no concern for good customer service and responsible merchandising. I would never recommend Sutherlin Nissan to any of my friends or associates. This whole experience has been one continued headache and aspirin can't give us relief. More

My wife and I were very pleased with the way the folks at Sutherlin Nissan treated us. From our first phone contact with Aaron D'Amico via the internet sales office to driving away in our new Juke. From ou Sutherlin Nissan treated us. From our first phone contact with Aaron D'Amico via the internet sales office to driving away in our new Juke. From our first conversation Aaron was very professional and provided us with accurate information regarding the details of our purchase of the 2013 Juke. The day we arrived to purchase the car Aaron met us at the door and made the process very easy. He took care of all details about our purchase in a timely manner. He made sure the car was ready on time and that all of the details about it's operation were clear to us. As a favor to me he also washed out other Juke. The finance office at Sutherlin proved to also be very friendly. They made sure we understood the best way to finance the vehicle. They also helped us find an old tag which was available for use on the new vehicle. This saved us a few hundred dollars on the whole deal. The price given us by Aaron was very competitive and agreed with the most popular automobile buying sites, so we felt the price was fair from the very beginning, no haggling was needed to get to a reasonable price. We also worked with the service department to schedule the addition of a spoiler to the Juke. The folks in service were also very helpful, and friendly. We won an iPod shuffle, just missed a cruise by a quarter of an inch. When I am ready for my next Juke I hope Arron and Sutherlin are still around. More

Doug was very nice over the phone and was extremely professional. Worth getting work done right and price was right. Everyone was very friendly, welcoming, comfortable waiting atmosphere. professional. Worth getting work done right and price was right. Everyone was very friendly, welcoming, comfortable waiting atmosphere. More