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Sutherlin Nissan Vero Beach - Service Center
Vero Beach, FL
221 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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221 Reviews of Sutherlin Nissan Vero Beach - Service Center
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October 13, 2021
We were impressed with the service department . We were called by Eugene who convinced us to look at the new Rogue and we decided to buy it after seeing it and learning abou t the new features! called by Eugene who convinced us to look at the new Rogue and we decided to buy it after seeing it and learning abou t the new features! we wer More
by PIERRENADINE
Verified CustomerEmployees Worked With
Eugene and Alex, Holden Brayton
August 16, 2021
Very friendly sales and service department personnel. Service department always very helpful with any issues with the vehicles I have purchased. Management has been very good working with me. Service department always very helpful with any issues with the vehicles I have purchased. Management has been very good working with me. More
by LIBRA_PRINCESS59
Employees Worked With
Brian and Elijah in service., Aaron D'Amico, Joseph Veltri, Javier Acevedo, Tajay Clark
August 05, 2021
Bought a "cetified pre owned" Rogue (they charge an extra $1000 for that title, BTW). Within 24 hrs, i realized the drivers heat/defrost was not working. Brought it back within a wk and it was supposedly re $1000 for that title, BTW). Within 24 hrs, i realized the drivers heat/defrost was not working. Brought it back within a wk and it was supposedly repaired, at no cost. A few days later, it stopped working AGAIN. It took me a few months to take it back, but when did, i was informed that it would cost nearly $2000 to fix what they didn't fix in the fist place. I understand that limited warranties only cover so much. However, i was sold a car that did not work 100% AND they didn't properly repair my vehicle when I brought it in the first time...but expected me to pony up $2000 to fix it now. Simply put, they just lost a customer. Shame on you Southerlin Nissan of Vero Beach FL More
by ddancer64
Employees Worked With
Clyde "Bill" Large
June 05, 2021
The Service Department is aweful!Went in for an oil The Service Department is aweful! Went in for an oil change, and Jennifer the service writer was down right rude from the start!!! When I told her so The Service Department is aweful! Went in for an oil change, and Jennifer the service writer was down right rude from the start!!! When I told her some of the issues (like my headliner is sagging &weather stripping missing a piece.) I could barely finish a sentence before it getting shot down " We do not fix headliners" this car is under a bumper to bumper warranty! It is 2 years old & without looking at is stated it was not covered. Then she wanted me to buy things that were not needed. Time to go to another dealership. Called the Service Manager and he said & did nothing what a joke this dealership has become. More
by Lou
Employees Worked With
Jennifer
April 26, 2021
Dealership clean nice salesperson (Amy), very helpful. The car wasn’t clean inside. Wasn’t vacuumed and there were stains in the seat, headliner, and door panels. The car was brought to me, which I apprec The car wasn’t clean inside. Wasn’t vacuumed and there were stains in the seat, headliner, and door panels. The car was brought to me, which I appreciated very much because I work 12 hours during the week. One of my speakers is blown and I guess I’ll be paying for that. More
by CARMENGLISSON
Employees Worked With
Amy.
March 16, 2021
I just had my car serviced at Sutherlin. Jennifer B was the Service Advisor; I must say this was a very pleasant experience. Jennifer was as helpful as anyone could ask for. She gave me good advice, was the Service Advisor; I must say this was a very pleasant experience. Jennifer was as helpful as anyone could ask for. She gave me good advice, was able to save me a couple of bucks & even had the car washed. And they drove me home & picked me up so that I didn't have to spend hours at the service center (thank you Sevin!) I've used the dealership for several years & never been disappointed. More
by steve45
Employees Worked With
Jennifer Bicht
January 27, 2021
I had been putting off getting a car because I’ve never enjoyed going to any dealerships but hands down it was the best “shopping for a car” experience in my entire life! Bill, Holden, Bradley, and Javier enjoyed going to any dealerships but hands down it was the best “shopping for a car” experience in my entire life! Bill, Holden, Bradley, and Javier were AWESOME!! There was no pressure at all! They were kind, very professional and truly wanted the best for me! They made me feel like I was the only customer there! I also noticed the unity with the rest of the staff. Everyone was smiling, good attitudes and you could tell they love what they do! I tip my hat to everyone there and I am forever grateful to these folks getting me into my wonderful 2017 Nissan Sentra!! I’m so happy and especially grateful meeting Bradley and Bill! More
by Kimberly S
Employees Worked With
Bradley Hatfield, Holden Brayton, Javier Acevedo, Clyde "Bill" Large
December 27, 2020
This was my first experience working with Sutherland, and I wasn’t expecting it to be as wonderful as it was ! Most credit goes to Brad in the service department, who made a difference for us, ended up buyi I wasn’t expecting it to be as wonderful as it was ! Most credit goes to Brad in the service department, who made a difference for us, ended up buying two cars on the same day from Tebbe who was extremely wonderful More
by KIMMIEFIX
Employees Worked With
Other Employees :
Boyse and Camille and brad from service , Joseph Veltri, Simon Robles
December 21, 2020
Always kind and very much appreciate that they are pet friendly. They treat your concerns as if it were their own. I would be confident in recommending Sutherlin to all friendly. They treat your concerns as if it were their own. I would be confident in recommending Sutherlin to all More
by DUKHUNTERSGURL
Employees Worked With
Other Employees :
Eli has great customer service as well, Simon Robles, Boyse Medina
August 28, 2020
Fast friendly service always they always make me feel welcome, love doing business there. The dealership is always pristine and offers fresh coffee and snacks for customers while they wait. Can't say en welcome, love doing business there. The dealership is always pristine and offers fresh coffee and snacks for customers while they wait. Can't say enough good things about the dealership! More
by MSELBOC
Employees Worked With
Gary Roznowski, Joseph Veltri, Javier Acevedo, Clyde "Bill" Large, Sharon Kucia
