Sutherlin Nissan Vero Beach - Service Center

Customer service We did not have an appointment but were greeted by Sabrina and she was wonderful. Very friendly and accomodating. Gave us a timeline and it was kept. We did not have an appointment but were greeted by Sabrina and she was wonderful. Very friendly and accomodating. Gave us a timeline and it was kept. She came to us with paperwork that explained recommended repairs. We chose not to do them at that time but will follow up since she explained the importance very clearly. Just want you to know she is truly an asset to your service department. More

Always a great experience! Service staff always takes care of my needs. Everyone is always friendly and courteous. Car wash is always real good, worth the wait. Keep up the goo Service staff always takes care of my needs. Everyone is always friendly and courteous. Car wash is always real good, worth the wait. Keep up the good work! More

Service oil change Just an oil change Bonus car wash and vacuumed :-) Met some nice people while waiting I’m thinking Tim took care of him Very nice guy Just an oil change Bonus car wash and vacuumed :-) Met some nice people while waiting I’m thinking Tim took care of him Very nice guy More

Professional, courteous and resolved the problem in a timely Service Mgr. Rich always a pleasure to work with including the person who serviced my leased vehicle in a professional, courteous and timely manner. Service Mgr. Rich always a pleasure to work with including the person who serviced my leased vehicle in a professional, courteous and timely manner. Keep up the great job you are doing. More

Unorganized. Promises not kept We usually deal with Richard and have had great customer service. This time we dealt with a sweet girl name Sabrina. We took our car in because of con We usually deal with Richard and have had great customer service. This time we dealt with a sweet girl name Sabrina. We took our car in because of concerns of a ticking in the engine and loose door handles. We have another Nissan so we left it there. Sabrina told us she would keep us informed every step of the way. We were out doing errands all day so on since we had heard nothing, we called the dealership and got stuck on hold. We stopped by and was told a test was being run on the engine. She would keep us informed. When we got home Sabrina had left a message on our landline stating a test was being done. Still no call so the next day we called again. We were told the tech drove it and heard nothing, so sabrina again said the engine test was going to be run. Then. Sabrina called and said the found nothing so she was going to have it washed and we could pick it up. Several hours later we went to pick it up. She went off to get the keys and was gone for about 10 minutes. Finally she pointed at the car handed us our keys but it was blocked in and there was no car wash. This morning my husband drove the car and it’s clearly clicking. We just really believe your service department is unorganized. The car was kept two nights the door handles are loose compared to our other Nissan but we were told its normal and they could find no clicking. It’s frustrating. More

Service was quick and detailed Check engine light was on and the dealership scheduled the work immediately. They performed the diagnostic tests required in a timely fashion. My v Check engine light was on and the dealership scheduled the work immediately. They performed the diagnostic tests required in a timely fashion. My vehicle actually looked better after the service then before. They washed and cleaned the vehicle inside and out. Will definitely use them for all my service work in the future. More

Service Excellent service! It was worth the wait! The customer service personnel were courteous and very helpful. For a dealership there service was complete. Excellent service! It was worth the wait! The customer service personnel were courteous and very helpful. For a dealership there service was complete. I had forgotten I needed a new battery! More

QUICK AND RELIABLE SERVICE...EVERY TIME Have been using Sutherlin Nissan service department for all of my service needs since purchasing my third Nissan from them. Never had an issue and the Have been using Sutherlin Nissan service department for all of my service needs since purchasing my third Nissan from them. Never had an issue and the vehicle is ready as promised every time, unless they find an issue. They always notify me (other customers, I'm sure, as well) if they find something that is not part of the scheduled maintenance and we talk over the options. I am never pressured to go ahead with further maintenance, but usually do for they are the pros. I know they are not trying to get extra business, but instead are just promoting good will. More

Excellent experience Sabrina was my contact in the service department this time. She did an excellent job. She kept me up to date on what needed to be done to my car and t Sabrina was my contact in the service department this time. She did an excellent job. She kept me up to date on what needed to be done to my car and thoroughly explained everything. More

Replace rain guards My sales person promised to install rainguards on my already optioned 27,000 Nissan Rouge. However, since he was angered that I had given him an avera My sales person promised to install rainguards on my already optioned 27,000 Nissan Rouge. However, since he was angered that I had given him an average rating. The tape on cheap version rainguard was applied, when the in channel was norm. As a lease I am responsible for body damage so i was much concerned. However the Service Director honored my request to remove and replace. More