Sutherlin Nissan Vero Beach - Service Center

Terrible Customer Service I called ahead of time around 10 am in the morning to set up an appointment. I was told to come in at 1 pm to have services done on my car. Once I got I called ahead of time around 10 am in the morning to set up an appointment. I was told to come in at 1 pm to have services done on my car. Once I got there the service representative by the name of Katrina was very dismissive as I told her I was there for my appointment and handed her my keys. I spoke with people that had a later appointment time than myself and leave earlier than me. No one in service seem to know where my car was when I asked Katrina if mind checking up on my car for me she very rudely said sure but never came back to give me an update I was there for two almost three hours. She also got into a verbal altercation with a customer where she basically called the customer a liar. The service department seem to be ran but a nutcase. I will never step foot back at this Nissan. When I made a complaint to Eric he said my next service would be free of charge which I don’t understand cause I pay for maintenance and service monthly. Nissan is slowly losing devoted customers. More

New to Vero Beach I have had a lengthy relationship with the incredible staff at Bill Kay Nissan in Downers Grove Illinois. When I was scheduled to relocate to Vero Bea I have had a lengthy relationship with the incredible staff at Bill Kay Nissan in Downers Grove Illinois. When I was scheduled to relocate to Vero Beach they introduced me to Sutherlin Nissan to ensure the quality of customer service and support I had become accustomed. While I have not purchased a vehicle yet, I am pleased with the service received during our appointments. Thank you. More

Engine light on My engine light came on so I called the service department and I set up a time to bring my car in. Richard arranged for me to use a loaner car while m My engine light came on so I called the service department and I set up a time to bring my car in. Richard arranged for me to use a loaner car while mine was being serviced. Richard made the entire process from start to finish was very professional, organized and stress free. More

Great The reason I like having my car serviced at Nissan is it's never a long wait and they treat you good,just like family. The reason I like having my car serviced at Nissan is it's never a long wait and they treat you good,just like family. More

Great Everyone is always kind and accommodating, my services were cheaper than what I originally thought it was going to be so I am very happy. Everyone is always kind and accommodating, my services were cheaper than what I originally thought it was going to be so I am very happy. More

A good experience Service was performed as requested and on time. Appointment time was reserved and I was in and out in a normal amount of time and the service adviser Service was performed as requested and on time. Appointment time was reserved and I was in and out in a normal amount of time and the service adviser and staff were courteous and professional. Would visit again and recommend to anyone. More

Really great service team Every time I visit Sutherlin Nissan for service it's enjoyable. Richard Pagan is my go to guy, but all the service reps are great. They treat me like Every time I visit Sutherlin Nissan for service it's enjoyable. Richard Pagan is my go to guy, but all the service reps are great. They treat me like my car is the only one in service and that makes me feel special. More

Service Dept. Contacted online for service that morning, spoke with Richard and work was completed when I got off work. Would highly recommend them anytime to any Contacted online for service that morning, spoke with Richard and work was completed when I got off work. Would highly recommend them anytime to anyone. More

Excellent Servoce Only ones who service my 1996 Maxima because they do a great job! Been to many dealers in NY and Florida, and Sutherlin is the best. Only ones who service my 1996 Maxima because they do a great job! Been to many dealers in NY and Florida, and Sutherlin is the best. More

Scheduled maintenance on my Maxima Staff was very friendly and courteous. However, six hours to change drive belts seems rediculous. Don’t know if it’s a time management issue or a me Staff was very friendly and courteous. However, six hours to change drive belts seems rediculous. Don’t know if it’s a time management issue or a mechanic training issue. My recommendation of this service center would have a caveat about timeliness. More