Sutherlin Nissan Vero Beach - Service Center

OIL CHANGE GOOD PRICE 9:30 AM APT ON TIME ,COMPLETED 11:35 PM SERVICE ADVISOR OFFERED NEXT SERVICE FREE , SAID AFTER ONE HOUR THAT IT WAS GOING TO TAKE LO GOOD PRICE 9:30 AM APT ON TIME ,COMPLETED 11:35 PM SERVICE ADVISOR OFFERED NEXT SERVICE FREE , SAID AFTER ONE HOUR THAT IT WAS GOING TO TAKE LONGER THAN IT SHOULD I WAS THANK FULL, PEOPLE POLITE More

Oil change & 65,000 mile check I was not greeted as I entered the office. No one looked up from their computers. I finally made eye contact. After that, I was immediately served. I was not greeted as I entered the office. No one looked up from their computers. I finally made eye contact. After that, I was immediately served. Waiting Room was pleasant. However, the music selection was very annoying....combination of rap and rock. With the television on and trying to read...it just provided noise! I waited two hours... Which I thought was very reasonable. When my car was done… Check out was easy and efficient. In fact, the clerk used my points to lower my bill which I appreciated. The same person who helped me in the lobby escorted me to my car. She was attentive and kind. I don't know her name but she had long hair braids and sat directly across from the entrance door in the service department. More

Pleased Everyone was very polite and punctual. When I came in I was created with a smile and checked in fairly quickly. While I was there I didn't counter hea Everyone was very polite and punctual. When I came in I was created with a smile and checked in fairly quickly. While I was there I didn't counter hearing a fellow employee screaming and cursing which was tended to fairly quickly. My service was completed an a timely manner I was very impressed how fast things got done I was very happy with the finished product More

Service Dept. 2nd chance. Brought my 2000 Nissan Frontier in for an oil change several months ago and was less than impressed with the way the checkout was done. This week I br Brought my 2000 Nissan Frontier in for an oil change several months ago and was less than impressed with the way the checkout was done. This week I brought in my 2017 Rogue in for its first oil change and tire rotation appointment. Richard checked me right in, called me when completed, took me to the cashier for checkout, then out to my car and wiped off all the technicians greasy fingerprints. Richard did a great job and has restored my optimism and faith in the Service Department side of the dealership. Thank you More

Oil change and key fob replacement. Service was quick and the people were very helpful with a few questions that I had. I would recommend your serve people to anyone. . . Very happy wi Service was quick and the people were very helpful with a few questions that I had. I would recommend your serve people to anyone. . . Very happy with my experience. . More

Great Service Trip I was pleasantly surprised at the east with which our car service was handled at Sutherlin Nissan. Once I checked in, I was invited into the lounge w I was pleasantly surprised at the east with which our car service was handled at Sutherlin Nissan. Once I checked in, I was invited into the lounge where I had the complimentary coffee (or water) and snacks. In a little over an hour, my service was completed along with a complimentary car wash and vacuum. All was done in a friendly and competent manner. Thank you! More

Outstanding staff Service was "overbooked" and took much longer than usual. Was recognized my Erick and adjusted accordingly. In today's world, that doesn't happen very Service was "overbooked" and took much longer than usual. Was recognized my Erick and adjusted accordingly. In today's world, that doesn't happen very often! Giving credit where credit is due!!! More

May car and I felt very taken care of! I had been putting off an oil change for some time and finally called to schedule one and they fit me in the very next day! I love that the dealership I had been putting off an oil change for some time and finally called to schedule one and they fit me in the very next day! I love that the dealership has a waiting section stocked with FREE coffee, bottled water and snacks so the wait does not feel as long. They even washed and vacuumed my car which I had also been putting off lol. Exceptional service. Very happy I purchased my car and had it Maintenanced all in the same spot! Thank you all. More

Great Took care of the 2 other items I asked about.I asked for them to take a look at one of my tires on the drivers rear they looked at it and said it was Took care of the 2 other items I asked about.I asked for them to take a look at one of my tires on the drivers rear they looked at it and said it was OK the other incident was a mirror was cracked and to this date nobody knows what happen with it and nothing happened on the outside it was just a mirror so I had to talk to the service manager and he took care of it so I think that should be all that is needed More

Excellent Customer Service I was provided excellent customer service by Ms. Camille Stone on many occasions, as I have purchased eight (8) vehicles from this location and from I was provided excellent customer service by Ms. Camille Stone on many occasions, as I have purchased eight (8) vehicles from this location and from Sutherlin Nissan. Mr. Laz Lopez in Management graciously assisted me as a customer when there was a concern, on one occasion also. Mr. Richard Pagan in the Sutherlin Nissan Service Dept., has provided exceptional customer service to me as a customer, many times. Recently, Mrs. Princess Colon has done so as well and exhibits the desire to help customers , the same as Mr. Pagan . Also recently, Service Representative Mrs. Katrina Houde provided excellent customer service in the Service department. Mr. Jorden, Automotive Technician also resolved a minor repair and knew immediately what the issue was as we took a short test drive in my 2017 Nissan Sentra. Mr. Eric Guzelf, follows up with me as a customer to insure that I'm satisfied with service provided. These employees exemplify why, I and other customers purchase many vehicles and have service completed at this location ; Sutherlin Nissan in Vero Beach, FL! Thank you for allowing customer input to let you know that we appreciate the staff and service department at Sutherlin Nissan. Vivian D. Bryant, Longtime and Loyal Customer at this location More