Sutherlin Nissan Vero Beach - Service Center

Fabulous really nice staff Great service. I always leave happy with the service they provide they are friendly and professional . Eric really knows his stuff!! Free snacks a non Great service. I always leave happy with the service they provide they are friendly and professional . Eric really knows his stuff!! Free snacks a noniy More

services Quick, clean and good work. I can't stay enough about the service, just one word will some it up "super' . so, any one reading this review please stop Quick, clean and good work. I can't stay enough about the service, just one word will some it up "super' . so, any one reading this review please stop in and give them a try. You won't be sorry. Again, to all the staff, thank you. SB More

Had no intention of swapping my car, but was offered a deal The service department met all my expectations Teddy Hefflin presented me an offer to trade my car in for a new one. I test drove yhe vehicle and sig The service department met all my expectations Teddy Hefflin presented me an offer to trade my car in for a new one. I test drove yhe vehicle and signed the papers More

Nice Service Staff on my visit 12/27/2018 Very nice & friendly staff on this visit to service my 2018 Rogue. Very helpful employees in the service Department on this visit 12/27/18. Very nice & friendly staff on this visit to service my 2018 Rogue. Very helpful employees in the service Department on this visit 12/27/18. More

Employees were very helpful It looked like my cost for service was going to be high but the service rep Richard found out the part needed was still under warranty and saved me 7 It looked like my cost for service was going to be high but the service rep Richard found out the part needed was still under warranty and saved me 750 dollars. Merry Christmas More

It was awful! I called 5 times begining at 9Am on Monday 12/17/18 to see if my vehicle was ready. I was placed on hold the fist time for 25 minutes, called again an I called 5 times begining at 9Am on Monday 12/17/18 to see if my vehicle was ready. I was placed on hold the fist time for 25 minutes, called again and was placed on hold 15 minutes, 3rd call, I was told they would call me back. No call back. 4th Call, Princess kept me on hold for about 15 minutes, came back on the pphone and asked if and I quote, " If I was sure I dropped my vehicle off there for repair." At that point, I called back and asked for management. I spoke with Eric hope promptly found the ticket for my vehicle and ushered it in right away to be fixed and cleaned. He called me back promptly and within 20 minutes my vehicle was ready for pick up. Apparently the weekend staff did not communicate with staff that came in on Monday. When someone calls to inquire if their vehicle is ready, seems to me should be a simple yes or no question. This is not the first time we have had issues with this service department. When we purchased our Nissan Frontier it had scratched bed rails and was missing a spare tire. We were told to bring it in and that would be taken care of. We made appointments but when we would get there would get one excuse after another such as parts aren't in, or they couldn't find them. After 3 attempts we gave up. Oddly enough, we just bought a Pathfinder in the spring of 2018. Now we are considering trading our Frontier for a Titan but we just may need to go elsewhere. Service after the sale is important and what keeps people coming back. I feel this is not a priority at Sutherlin Nissan. More

Richard Pagan's customer service is great Richard Pagan always takes care of us when we come into the dealership. He always makes sure the valve of our investment is well spent Richard Pagan always takes care of us when we come into the dealership. He always makes sure the valve of our investment is well spent More

Quick, comprehensive, courteous service. Very friendly atmosphere, no pressure. Teddy and Javier presented and explained all alternatives. Helpful suggestions were made so as to facilitate an Very friendly atmosphere, no pressure. Teddy and Javier presented and explained all alternatives. Helpful suggestions were made so as to facilitate and complete the transaction. More

Great service Excellent and spontaneous service to get the customer in and out quickly. The waiting room is always cleane, and coffee is always there with some. Mun Excellent and spontaneous service to get the customer in and out quickly. The waiting room is always cleane, and coffee is always there with some. Munchies. More

Good expérience Professionnal work, good price, appointment easy, work done in time, the car was delivered clean, an exception there were plenty of ants on the counte Professionnal work, good price, appointment easy, work done in time, the car was delivered clean, an exception there were plenty of ants on the counter cafe More