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Sussex Honda

Newton, NJ

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1,041 Reviews
Call Dealership (973) 579-3500
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57 Hampton House Road

Newton, NJ

07860

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Showing 1,041 reviews

December 05, 2017

Could not have worked out any better. My buying experiance was excellent. Roger the salesman and Dan the finance person were the best. They went over everything in such detail and made o More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan in the finance department - Excellent. , Roger Gibbins
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December 05, 2017

The lease went smooth and quick. The Civic was the third car I have acquired through Rodger. He does a great job working the process so it is quick and easy. More

by Tom Nauta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Gibbins
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December 04, 2017

Judy reviewed ew Judy doesn’t reply to email in timely manner. The Sussex Honda delayer is over priced. Madison Honda is the place to buy your Honda. More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Judy Rawcliffe
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Dec 05, 2017 -

Sussex Honda responded

Hello, Our apologies for not providing a first rate customer experience. Sussex Honda’s primary goal to provide such to all of our current and potential customers; our current DealerRater score of 4.9/5 is indicative of our efforts to provide customer satisfaction. That being the case, I am interested to hear what transpired during your communications with Judy as research would indicate that she did not have a customer over the past few months with the first or last initial “K” to whom she would have had a delayed response, nor one who defected to Madison Honda. I do realize DealerRater respects the privacy of its patrons and if you’d like to respond to me in a private message with more contact information so we can further discuss your experience it would be appreciated. If you’d like to speak with me directly, my name is John Schaffner and I manage the Sales Department at Sussex Honda. I can be reached at 973.300.3525. I look forward to speaking with you. .

Dec 05, 2017 -

K responded

Hi John thanks for the reply. I feel others should know the experience. the portal is anonymous and I would like to remain anonymous. Judy hasn't had the greatest reviews on the portal as other have complained as well. I bought my new Vehicle @ madision Honda this week and not only did i get a fair price pilot EX i had no issues with sales staff. I cant tell you who to hire but yout business wont grow with negative experiences. This is the fourth honda I owned in 5 years.

December 04, 2017

new car purchase Great service, great product, this is our fourth purchase at this dealership. Fair buyer process. Everyone was very nice and courteous. Process mov More

by MateoCooper1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Romain
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November 29, 2017

My first Honda Chuck was simply the best automotive sales person I have ever dealt with. He was able to give me an excellent deal and a fair price for my trade. I fe More

by amc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Buchholtz, Michelle Bamper
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November 29, 2017

Great and efficient service I had leased a car from Dan Brooks three years ago. He was helpful and answered any questions I had. I now purchased my CRV and again Dan went out of More

by Coolcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Brookes, Chuck Buchholtz
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November 28, 2017

Excellent... Paul was very knowledgeable and pleasant....He made the insurance and registration process easy...This was by far the best car buying experience I eve More

by Jlau15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
P P
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November 28, 2017

The crew at sussex honda is fantastic!! i just want to thank chuck,dan and the crew at sussex honda!they made my experience purchasing my optima (yes I know its not a honda) lol a pleasure.t More

by Larryp1010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Buchholtz
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November 27, 2017

Purchase of new CRV Paul was professional and knowledgeable! Truly a pleasure to work with! He had the process very streamlined. Would truly recommend him , and would buy More

by Faycone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
P P
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Nov 28, 2017 -

Sussex Honda responded

Congratulation on the purchase of your new Honda CR-V! We at Sussex Honda appreciate your kind words and are happy to hear that Paul Pena provided you with a first rate customer experience. Happy a happy and safe holiday season!

November 26, 2017

Excellent and Caring Dealership Chris was very caring and understanding regarding our needs.He also too time to get the best price for us He is very knowledgeable and a true professi More

by Deacon51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Romain
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Nov 28, 2017 -

Sussex Honda responded

Congratulations on the purchase of your new Honda Pilot! Chris is a valued asset to Sussex Honda and we are happy that you found a sales professional who so well assisted you with your vehicle needs. Have a happy and safe holiday season!

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