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Sussex Honda
Newton, NJ
1,041 Reviews
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March 30, 2017
straight talk Honest and helpful. took time to explain all car features. Had a test drive with both myself and wife which was helpful in making our selection. Day o Honest and helpful. took time to explain all car features. Had a test drive with both myself and wife which was helpful in making our selection. Day of purchase all was ready and I liked the fact they would take a personal check which made it easier for me. More
by tony123
Employees Worked With
Gary Zinn, Donna Salvato
March 28, 2017
Pleasurable experience! First time buying a Honda, my salesman Chris was excellent! Really gave me the time to research the vehicle that I really wanted! Great service! First time buying a Honda, my salesman Chris was excellent! Really gave me the time to research the vehicle that I really wanted! Great service! More
by Kerri1985
Employees Worked With
Chris Romain
March 27, 2017
A good deal and then a better deal. We returned for a second test drive of a 2017 CRV. They gave us the internet price I brought in, which was significantly better than the offer from th We returned for a second test drive of a 2017 CRV. They gave us the internet price I brought in, which was significantly better than the offer from the first test drive. Then they sweetened it with a better trade in on our ten year old car. Very easy to deal with from the salesman to the sales manager to the finance manager. Then, four days later, we found a sizeable ding at the roof line. Even though there was no way to determine if it happened before or after we picked it up, the dealer fixed the dent at their body shop at their expense. Sussex Honda went above and beyond to make sure we were happy. And the CRV is a dream. More
by boughtacrv
Employees Worked With
Bob (sales manager), Dave (finance), Tom (service manager), Peter Fetz
March 27, 2017
Straight forward and satisfactory Friendly sales person who was straight forward avoiding annoying gamesmen ship. The only part of the process was dealing with the credit manager. The Friendly sales person who was straight forward avoiding annoying gamesmen ship. The only part of the process was dealing with the credit manager. The manager in fact was quite nice, but the interest rate was well outside the market rate and required a negotiation to complete the purchase. I found this to be the weak link in an otherwise strong dealership. More
by Harry
Employees Worked With
Chuck Buchholtz
March 25, 2017
Knowledgeable, Friendly, Experienced My purchase of a new Honda at this dealership was a very efficient and good experience. The salesman was knowledgeable, friendly, and experienced at My purchase of a new Honda at this dealership was a very efficient and good experience. The salesman was knowledgeable, friendly, and experienced at his job making the purchase of a new vehicle a pleasant task. More
by happy
Employees Worked With
Brian Buck
March 24, 2017
Lease of our 7th Honda Have always had a good experience at Sussex honda with each of o u r vehicle leases. Felicia smoking ki was very courteous and we able to answer all o Have always had a good experience at Sussex honda with each of o u r vehicle leases. Felicia smoking ki was very courteous and we able to answer all our questions we had and was extremely helpful with syncing our phones to our new vehicle More
by Susan Dunn
Employees Worked With
Felicia Smolinski
March 20, 2017
Almost a three hour wait for an oil change and rotation. We brought our daughter's 2006 Honda Civic for an oil change and tire rotation to this dealership. Since we reside in Sussex County we decided to onc We brought our daughter's 2006 Honda Civic for an oil change and tire rotation to this dealership. Since we reside in Sussex County we decided to once again try the dealership's service dept. Today; my wife had a very uncomfortable experience. A simple oil change and tire rotation resulted in a 2 1/2 hour wait and they suggested to change the cabin filter. We granted permission to change the cabin filter but to our surprise they also replaced the air filter which amounted to approx. $120 for two filters & labor. Labor itself was $62.04..I replaced the air filter myself three months ago/$3,000 miles which took me less than a minute. They did not have the courtesy to show my wife the filters to be replaced as is other dealerships practice. The total bill for an oil change, tire rotation, two filters and wiper replacements came to almost $200. My wife was very stressed with this experience and we will no longer use this dealership's service dept. I strongly suggest that they attempt to further train their service dept employees the basics of customer service. More
by tony73
Employees Worked With
The advisor was Lennon/0541
March 16, 2017
My new CRV Fantastic deal on my new CRV. Knowledgeable courtious staff. I would definitely buy from them again. Daniel made the deal very comfortable and easy t Fantastic deal on my new CRV. Knowledgeable courtious staff. I would definitely buy from them again. Daniel made the deal very comfortable and easy to get through. More
by wdavidson5
Employees Worked With
, Daniel Brookes
March 12, 2017
Great Buying experience Roger provided as pleasurable an experience possible. He was able to get us a fair price for demo Pilot and as well as lease a HR-V. Roger provided as pleasurable an experience possible. He was able to get us a fair price for demo Pilot and as well as lease a HR-V. More
by Tom Nauta
Employees Worked With
Roger Gibbins
March 10, 2017
Hassle free experience Everything was great, would have liked to get a little more for my trade in but I understand it is a business, I spent a little more than I had hoped Everything was great, would have liked to get a little more for my trade in but I understand it is a business, I spent a little more than I had hoped but in the end I got a great vehicle, just what I was looking for. More
by bucketlist
Employees Worked With
Roger Gibbins
