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Susan Schein Automotive
Pelham, AL
795 Reviews
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June 23, 2022
Always an amazing experience when we go to Zach at Susan Schein. He will go the extra mile to find what you are looking for if they don't have it on the lot. All of the staff are very friendly and profess Schein. He will go the extra mile to find what you are looking for if they don't have it on the lot. All of the staff are very friendly and professional. Hands down...best salesman around. More
by tabithamarty6
Employees Worked With
JD Durham, David Rivera, GREG WEBB, ZACH WHITTEMORE
Verified CustomerJune 15, 2022
David the GM, IS A SNAKE. SOLD ME A WRECKED EQUINOX AND REFUSED TO SERVICE MY VEHICLE, HE SAID TO ME THAT WASN'T HIS PROBLEM THAT I WAS HAVING BUYERS REMORSE. HE WAS RUDE, UNP SOLD ME A WRECKED EQUINOX AND REFUSED TO SERVICE MY VEHICLE, HE SAID TO ME THAT WASN'T HIS PROBLEM THAT I WAS HAVING BUYERS REMORSE. HE WAS RUDE, UNPROFESSIONAL AND A JERK. SAID THAT MY PROBLEM WILL NOT KEEP HIM UP AT NIGHT AND THAT HE'D SLEEP LIKE A BABY AND HUNG UP ON ME. THE WARRANTY THAT I PURCHASED, NO ONE WILL EXCEPT THE TYPE THEY SOLD ME AND THE PROBLEMS ARE ONLY GETTING WORSE AND TO TOP THAT OFF DRIVING TO WORK THIS MONDAY WHILE POURING DOWN RAIN THE DRIVERS SIDE WINDSHIELD WIPER BROKE OFF AND I WASN'T ABLE TO SEE AND YOU COULD HEARD THE MEDAL CUTTING INTO THE GLASS. SO I MADE IT SAFELY OFF THE INTERSTATE BUT I WAS UNABLE TO DRIVE BECAUSE IT WAS RAINING, SO I SAT THERE FOR OVER AN HOUR. I MISSED WORK BECAUSE OF THIS. WHEN IT STOPPED RAINING I DROVE TO A DEALERSHIP CLOSE BY BECAUSE WE HAVE 98° CHANCE OF RAIN ALL DAY LONG. SO I HAD TO PAY TO GET THE WIPERS FIXED, THAT WEREN'T EVEN THE RIGHT ONE'S THAT BELONG ON THIS TRUCK. JUST LEFT A DEALERSHIP AND THEY SAID THAT THE TRUCK HAS A LOT OF PROBLEMS, THEY EVALUATED JUST THE THINGS FROM WHAT THEY COULD SEE, BUT THEY SAID I DEFINITELY HAVE ENGINE PROBLEMS JUST BY THE WAY IT SOUNDS. THEY DON'T TAKE THE KIND OF WARRANTY THE DEALERSHIP SOLD ME, BUT SUSAN SCHEIN AUTOMOTIVE WILL NOT FIX THE PROBLEMS EVEN THOUGH I BOUGHT IT FROM THEM. WELL THEY GAVE ME AN ESTIMATE ON THE VISONAL DAMAGE THEY COULD SEE AND I WOULD HAVE TO PAY OUT OF POCKET $3,183.05. SOMETHING NEEDS TO BE DONE. I WANT JUSTICE. I CAN ONLY IMAGINE WHAT'S WRONG WITH THE MOTOR AND HOW MUCH THAT WILL BE. More
by Icsparks2nite
Employees Worked With
DAVID RIVERA WHO REFUSED TO MAKE THINGS RIGHT
June 05, 2022
Very pleasant and professional. The staff made me feel at ease and he was not pushy. He made me feel like he had my best interests at heart. I would like thank him and the staff gre The staff made me feel at ease and he was not pushy. He made me feel like he had my best interests at heart. I would like thank him and the staff great people. More
by Lorino
Employees Worked With
Chris Godwin, David Rivera
