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Susan Schein Automotive

Pelham, AL

3.9
795 Reviews

3171 Pelham Pkwy

Pelham, AL

35124

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Showing 795 reviews

June 06, 2019

rude service writer Did not have a good experience. Service writer was inexperience . Got home and still had the same issue I took it in for. Got home and it did not cran More

by www.helenholcombe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
can not remember names. the only nice person was Amy Pratt, Heidi Allen
June 06, 2019

Terrible service for Buick Enclave. Nothing but trouble with the vehicle since we purchased it. Will not be coming back. Gave my wife a hard time while trying to get the issue resolved. More

by CHALLER8091
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reyna, Chris Godwin
Jun 06, 2019 -

Susan Schein Automotive responded

I apologize for any inconvenience that you may have experience since your purchase. We strive to give the best possible sales and service experience and would love the opportunity to address the issues you are currently having. Please contact myself or my General Manager Johnny Watwood at the number below or you may email me at amanda@susanschein.com and I will get the information over to my General Manager. Respectfully, Amanda Britt Customer Relations Manager 205.664.1491

June 04, 2019

Great Experience ! Great experience all the way - internet sales person, Johnny Watwood, Henry Corely, and Pat Donlevy were all very informative and helpful. Thanks for More

by Jstiefel2@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Donlevy, Johnny Watwood, Henry Corley
June 01, 2019

Great experience Thanks to the fine staff at Susan Schein for the excellent treatment they provided. Definitely a good experience. They even had complimentary water an More

by pat39
Recommend Dealer
Yes
Employees Worked With
Emily shook, Brian slapysak, Vicki Edwards
May 31, 2019

Awesome commitment to satisfaction! Bought a awesome 2016 wrangler from here. They went above and beyond to get the financing I needed to secure the payment I wanted . Secondly tires h More

by Michael Boshell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vicki Edwards
May 31, 2019

The most amazing Sales person Vicki was nothing but helpful. She did everything she could to get me in my 2015 gmc. Recommend her to any and everyone! She was very sweet, outgoing, More

by Heatherlyj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vicki Edwards
May 30, 2019

Friendly people. I felt right at home Excellent service I purchased a vehicle at Susan Schein in Pelham and I immediately felt welcomed as soon as I arrived. The staff took the time to take care of all my n More

by Krc0008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vicki Edwards
May 30, 2019

Outstanding Great customer service and great vehicles, very friendly employees and really go above and beyond to satisfy their customers, Henry did awesome! No co More

by Hd1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat, Henry Corley
May 29, 2019

So Pleased I started working with Henry Corley on Monday and by Wednesday I had my car. I purchased a 2016 Toyota RAV4. I had a price in mind and he worked with More

by Char7
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Corley
May 28, 2019

Helpful Angel was very nice and helpful with me buying my first car!! So respectful and patient when I was having to call a few people to get the paperwork si More

by kgingo12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Quijano
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