Susan Schein Automotive

Trade in and purchase We just completed a trade in and purchase of a new to us used vehicle with Susan Schein. We weren’t really planning this purchase, but received a requ We just completed a trade in and purchase of a new to us used vehicle with Susan Schein. We weren’t really planning this purchase, but received a request from Susan Schein due to their need for our old vehicle. We were allowed to test drive three cars for multiple nights. That was amazing to get the opportunity for different types of trips. Plus, we got to confirm that the cars would work well with our garage needs. Brieanne was extremely responsive to us by text and phone and very helpful with all our questions. It was a great experience overall. More

Great Customer Sevice Compared to the bigger dealership where we got lost in the shuffle. Susan Schein treated us like we were the only customer they had. The staff was fri Compared to the bigger dealership where we got lost in the shuffle. Susan Schein treated us like we were the only customer they had. The staff was friendly and went out of their way to make our experience great. Would definitely recommend to others. More

Shining at Susan Schein! “Creme De La Creme“ describes the customer service, sales associates, managers, and the entire staff!! The moment you pull unto the lot. Your experie “Creme De La Creme“ describes the customer service, sales associates, managers, and the entire staff!! The moment you pull unto the lot. Your experience is mind blowing. Henry was my sales associate and he was superb. Ben and Henry together was like Maverick and Goose from the movie TopGun. Such a great team. I have never left a car lot smiling from ear to ear. Susan you really do make your customers Shine!! Thank You! Thank You! As I drive away in my Dodge Charger...Dash! ;-) More

Extremely pleasant car buying experience! From the moment I walked through the door at Susan Schein the employees made me feel welcome. My salesman Destino was so personable and patient. Pat D From the moment I walked through the door at Susan Schein the employees made me feel welcome. My salesman Destino was so personable and patient. Pat Donlevy, the finance manager, was very kind and wonderful at what he does. He got my payment to exactly where I needed it to be. I would recommend this dealership to anyone I know. Thank you Susan Schein! More

Great people to get you in a car I can knock on wood and say these are some great people to deal with when buying a car great customer care experience and they go way beyond to help g I can knock on wood and say these are some great people to deal with when buying a car great customer care experience and they go way beyond to help get you in a car I’m very pleased.... More

Car has been in the shop too many times already Everyone was nice. There is the 1 star they get. They covered an initial problem they weren't contractually obligated to cover- that's the second star Everyone was nice. There is the 1 star they get. They covered an initial problem they weren't contractually obligated to cover- that's the second star (check engine light came on the day after I bought the car with less than 70 miles put on it). But, that's where the stars end. I had to put it in their shop 3 different days to get that initial check engine issue taken care of and take time off from work each day and arrange transportation to get back to work and then again back to pick up the car at the end of the day. Three weeks later the internal door handle assembly just falls apart ($800 that the warranty doesn't cover). And another full day I'll be without my car, not to mention the days in between waiting for the part to come in where I can't use the driver side door.. They kept stressing the 100something point inspection they do and I've ended up with one issue and another and I haven't even made my first payment on it. I'm not impressed and extremely worried that I've bought a lemon. Not happy with this car so far. Wouldn't send someone to buy from there. More

Took a little long than I cared for but a great experience Great service, dedicated to make it happen. Everyone worked hard and we're very nice to me and my family. I was sad to get rid of my old vehicle but e Great service, dedicated to make it happen. Everyone worked hard and we're very nice to me and my family. I was sad to get rid of my old vehicle but ended up with a super nice ride More

AWESOME Buying experience! The Susan Schein staff was very friendly, professional, knowledgeable and helpful throughout my entire car buying experience. Although I was there to The Susan Schein staff was very friendly, professional, knowledgeable and helpful throughout my entire car buying experience. Although I was there to buy an Infiniti Q60, I couldn't help but notice their large, clean selection of Vehicles on the lot...I would gladly purchase another vehicle from Susan Schein! Good prices, selection and a superb staff are a perfect combination.1 More

VERY DISAPPOINTING xxxx NAW! I PUR6MY VEHICLE FROM HERE & I WAS TOLD OF ANY7HAPPEN TO MY CLUTCH THEY WOULD TAKE CARE OF IT. BECAUSE WHEN I PURCHASE THE VEHICLE I DIDN'T xxxx NAW! I PUR6MY VEHICLE FROM HERE & I WAS TOLD OF ANY7HAPPEN TO MY CLUTCH THEY WOULD TAKE CARE OF IT. BECAUSE WHEN I PURCHASE THE VEHICLE I DIDN'T LIKE THE NOISE THE CLUTCH WAS MAKING. SO I WAS INFORMED THAT THAT'S HOW STICK SHIFT JEEPS SOUNDS. I DIDN'T BELIEVE THAT 2 OTHER GUYS CAME OUT & AGREED. LONG STORY SHORT MY VEHICLE PUT ME DOWN ON ATL HAD IT TOWED TO DEALERSHIP & ASK THEM CHECK THE WARRANTY & SEE IF IT COVERS. THE LADY IN SERVICE SAID I WANT KNOW UNTIL U BRIng IT IN. Did that DIAGNOSIS TEST & PUT PART ON STILL WASNT FIXED! I HATE I PURCHASE A VEHICLE FROM U GUYS & NO I WOULDN'T NEVER RECOMMEND NO ONE TO PURCHASE FROM U GUYS. IM VERY DISAPPOINTED WITH SERVICE & THE WAY THINGS WERE HANDLED. NEVER WILL I EVER PUR7OR LET ANYONE I KNOW PURCHASE A VEHICLE OR SERVICE ONE WITH U GUYS DIAGNOSIS MACHINE WRONG * NO APO9OR NOTHING WAS EVER GIVEN More

Great Helped with everything I needed to purchase the truck. Was a very nice guy and kept a great attitude. Couldn’t thank him enough. Thanks ! Helped with everything I needed to purchase the truck. Was a very nice guy and kept a great attitude. Couldn’t thank him enough. Thanks ! More