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Susan Schein Automotive

Pelham, AL

3.9
795 Reviews

3171 Pelham Pkwy

Pelham, AL

35124

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Showing 795 reviews

November 15, 2020

Paul and his team well great and got it absolutely right. Same day appointment and very knowledgeable about my specific vehicle and what needed to be done. More

by WCHRISO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Borge
November 12, 2020

The sales team was courtesy and cared about finding me the perfect car. They did an excellent job of communicating the details of my purchase. More

by kE30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ROBERT MALLOY, Mike Jacks
November 11, 2020

Special thanks to my salesman “Shane” he made the process way smoother and easier! I love my new car! I will definitely be purchasing another car from here. More

by Scot.ash5632
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Locke
November 02, 2020

We had an amazing experience, ongoing...with Susan Schein, Greg and Jeremy are absolutely amazing! When we need anything we feel like their first priority! More

by Kimberlucas86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JEREMY BLALOCK, GREG WEBB
October 24, 2020

I love my new car and enjoyed working with Shane and the staff! Overall, it was a great experience! I highly recommend this dealership to anyone! . More

by Doris Sankey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Locke
October 21, 2020

Greg went the extra mile to make sure I was happy. He even made sure I got my rental car back and waited on me to get everything out of it. More

by Paige0527
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GREG WEBB
October 03, 2020

I didn’t get the service I deserved after signing on the paperwork. After 1 day of purchasing the vehicle it had to repaired and that took 3 weeks and it still wasn’t repaired. The manager over the service More

by Precious
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Borge, JEREMY BLALOCK, ROBERT MALLOY, Wesley Luster
Oct 04, 2020 -

Susan Schein Automotive responded

Good morning to you. I am Mike Jacks one of the Managers with Susan Schein Automotive and I see that your experience with us was less than favorable. I am sorry that you had the type of experience that you had with our company and would like to know more about this incident. Our goal is not to provide this type of service. If you can please email me or call me so I can get a better understanding to the actions that led up to this. I am truly sorry for your experience and would like the chance to make it a good experience moving forward. Best regards Jacks@susanschein.com 205-664-1491 office

October 01, 2020

I was a pleasure working with Robert . I enjoyed our conversation very much. He was very friendly and helpful. This is the 5th vehicle I have purchased from there. More

by NO-REPLY-0E1KLSNU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ROBERT MALLOY
September 30, 2020

I love my Mustang I bought from them yesterday. I give the dealership a honest 5 stars but natali gets 10 stars for making it all happen. - From your youngest customer!!! Thank You! More

by Alindsey8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Colvert, Natali Gonzalez
September 29, 2020

They helped us when no one else would. We are very grateful. They helped us through the whole process of getting our new car. Thanks More

by suzannrodgers
Recommend Dealer
Yes
Employees Worked With
JEREMY BLALOCK, Shane Locke
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