Susan Schein Automotive

The shop at the dealer ship does not listen to the customer and do what service needs to be fixed.I bought a Cadillac Esclade from Susan Schein . They did not do a very good inspection of the vehicle customer and do what service needs to be fixed.I bought a Cadillac Esclade from Susan Schein . They did not do a very good inspection of the vehicle before they sold it. Day time running lights were out it was missing a center cap for the wheel,truck smelled very strong of cigarette smoke .It needed two front tires they were at the wear bars. They did not come off the price 1 cent with all these problems car even has a small dent on the passenger side front fender. They did give me an I owe you for the center cap and replaced 1 day time running lamp. My wife carried the vehicle back to them for the problems and asked Paul the service mgr.to replace all of the day time lights they only replaced 1 it should have been caught on the first inspection before the vehicle was sold. She also asked Paul if he would reset the tire pressure monitoring system since I had to purchase tires from Sam's when they failed to reset them as well. Paul said he would but he did not.The rear applique on the vehicle has a piece of chrome removed from it as well this was brought to the sells man Gary Tate as well but they did not discount the car 1 cent again I must add. Paul in service had the nerve to call and tell me he can order a rear applique at their cost at $500.00 out of my pocket. Shame on you Susan Schein for selling this vehicle at full price with so many problems. More

Awesome people to work with. Very helpful and fair !! Friendly and just nice people ! If your looking for a vehicle than this is the place I would go ! Friendly and just nice people ! If your looking for a vehicle than this is the place I would go ! More

This dealership is awesome! My salesman Greg and the whole team were great! They were able to get me in my dream car! I will definitely shop with them again! whole team were great! They were able to get me in my dream car! I will definitely shop with them again! More

I came from out of town. They fixed a problem the cleaner found. Because the part couldn't come in until Monday they put me in a nice loaner to get home and drove my new car to me. They went out of their way found. Because the part couldn't come in until Monday they put me in a nice loaner to get home and drove my new car to me. They went out of their way to make me happy. David was a star player and helped with every need. More

Paul was very professional and friendly. Definitely will keep coming back for service on the corvette and the Ford Very happy wit the work done on the Ford, looks like a different truck. Thanks!! keep coming back for service on the corvette and the Ford Very happy wit the work done on the Ford, looks like a different truck. Thanks!! More

Sales person was awesome... bad experience in the purchase, things was promised to be fixed, not everything was fixed. Waited weeks for it to be fixed. Ened up buying the parts and doing it myself. B purchase, things was promised to be fixed, not everything was fixed. Waited weeks for it to be fixed. Ened up buying the parts and doing it myself. Besides sales, very disappointed More

They were fast! I did not have to wait long and they provided wonderful Customer Service. Much better than my experience and Hendrick in Hoover. provided wonderful Customer Service. Much better than my experience and Hendrick in Hoover. More

Shane was very nice and professional. He listened attentively to me and more than met my expectations! I will buy my next vehicle from Susan Schein because they take care of their customers and repre attentively to me and more than met my expectations! I will buy my next vehicle from Susan Schein because they take care of their customers and represent a quality of service you won’t find at other dealerships. Thanks again Shane! More

Paul in your service department was great. Got our Corvette oil change fast. Very friendly and courteous. Gave a 4 on quality because grease was on the windshield (smeared) and left front smudge Corvette oil change fast. Very friendly and courteous. Gave a 4 on quality because grease was on the windshield (smeared) and left front smudge More

Paul and his service team went above and beyond the call of duty to make the repair of our Cooper Mini as painless as possible. They are all true professionals of duty to make the repair of our Cooper Mini as painless as possible. They are all true professionals More