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Susan Schein Automotive

Pelham, AL

3.8
795 Reviews

3171 Pelham Pkwy

Pelham, AL

35124

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Showing 795 reviews

November 07, 2021

Guys in the service department did a great job, and are very knowledgeable and do not cut corners. More

by drew.dfd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Tipton
November 05, 2021

Worst car dealership ever I won’t never recommend anyone to go there at all More

by crownlos37@icoud.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Godwin, Natali Gonzalez, GREG WEBB, Shane Locke, Leanne Lewis
Nov 05, 2021 -

crownlos37@icoud.com responded

Y’all got to do better selling cars my $50,000 car broke down on me in 3days and they didn’t not one time offer any kind of help.. then told me I can trade it in.. then told me to give them $7000 dollars to get another one.. now I’m stuck with a car and a car not for something that doesn’t work.. this is just sad

November 01, 2021

Great customer service, wonderful people to work with, fast and friendly personnel, i couldn't be more pleased More

by alexa.andrei89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Godwin, Natali Gonzalez, GREG WEBB, Shane Locke, Leanne Lewis
October 30, 2021

Professional and helpful, knowledgeable about product, considerate of my time, made buying an easy process, found the vehicle I wanted. More

by Hardincl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zac Rogers, GREG WEBB
October 23, 2021

Jason good, Zack also. Xx Xx Xx Xx Xx Xx Xx Xx Xx Xx X More

by ckn52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Zack.
October 21, 2021

Sales & finance personnel were great. Cleanup was very poor!!The price for the vehicle was just right More

by Coopercandy6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GREG WEBB, Shane Locke, Leanne Lewis
October 19, 2021

JD is a nice guy but the techs can’t figure out how to fix my issue after 4 different attempts. Was told it was fixed before I purchased it but come to find out the next day it was not. More

by mcgeorge_matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zac
October 19, 2021

Was sold a car that was supposedly fixed before I bought it and it’s still not. Freaking death trap that the service department has failed to fix on 4 separate occasions. They had my Jeep longer than I have More

by mcgeorge_matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JD
October 17, 2021

The service center is absolutely wonderful! Service on my vehicle was completed in a timely manner and explained with professionalism! More

by Gabamalocke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD, Manny, Chris
October 07, 2021

I had an outstanding experience with everyone that I dealt with. I believe I got a pretty good deal, and we are Very happy with our jeep. More

by genebailey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garry Tatem, David Rivera
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