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Susan Schein Automotive

Pelham, AL

3.9
795 Reviews

3171 Pelham Pkwy

Pelham, AL

35124

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Showing 795 reviews

December 23, 2021

My experience was amazing from beginning to the end. Everyone was very friendly and smiles greeting you as soon as you walk in. Curtis Parham was extremely helpful and very knowledgeable when we had con More

by Tamara Walker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parham, Curtis
December 23, 2021

Edward’s Chevrolet refused to address my trunk issue. So I left there and will not go back. Susan S fixed it in an hour and a half. More

by LARIZZO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Godwin
December 09, 2021

Oil change was supposed to be “free”, was charged for it…that and thermostat replacement took 3 service days? No way… and still didn’t get the lights I wanted worked on fix. More

by Kdar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service.
November 27, 2021

They worked with us and got the payments where they needed to be. They've made repairs in a timely matter. More

by JLUCAS8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leanne Lewis
November 24, 2021

They offer a great service they do what they say they going to do. excellent. and the most important thing they have integrity and honesty More

by Ramiro martinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jb
Nov 25, 2021 -

Ramiro martinez responded

Amazing experience and they provide you with Quality customer service right diagnostic Right repair

November 21, 2021

It was an awesome experience they where so nice and kind and helpful I would recommend this place for anyone More

by eric effinger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Godwin, David Rivera, Natali Gonzalez, JEREMY BLALOCK, GREG WEBB, Wesley Luster, Shane Locke, Leanne Lewis
November 18, 2021

Staff very pleasant and explains in detail what repair will entail. I have been doing business at Susan Shein for over twenty years buying over 8 vehicles between me and my husband. More

by S_ENGLAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
November 13, 2021

Un professinal not willing to work with you not business people at all I brought my truck in for service and it’s under warrenty and they wanted 1400$ up front when again its under warrenty I will never be More

by Sean Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lady in service department I’ll never talk to again but skinny white male with beard and tattoos is a great person
November 13, 2021

Great variety of vehicles. I was very specific in what I was looking for when I was looking for my last two vehicles. I found what I was looking for at Susan Schein both times. More

by JamesC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach W.
November 08, 2021

They were fast efficient and absolutely no hassle I will definitely use them again in the future More

by Wriston.Robert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garry Tatum , JEREMY BLALOCK
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