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Surprise Ford - Service Center
Surprise, AZ
261 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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261 Reviews of Surprise Ford - Service Center
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Verified Customer
July 30, 2024
Second oil change at this location and let’s just say I’m totally upset the techs spilled oil all on my engine it ran down to the transfer case of my brand new Bronco Wildtrak that I barley drive and it was totally upset the techs spilled oil all on my engine it ran down to the transfer case of my brand new Bronco Wildtrak that I barley drive and it was so bad I could smell it on the way home. To make it worse it leaked down into my garage floor which is now stained. I called the dealer to report it and never received a call back just disappointed to the fullest extent More
by Siegrid Nicolson
Employees Worked With
July 27, 2024
Your service survivor was the worst in the world I think you should look into his practice you should look into his practice More
by casadiiemma
Employees Worked With
July 27, 2024
Took my car in for a diagnostics on the transmission for a problem that was originally caused when they designed the car. They quoted me a price of $9,000 to replace the entire transmission and in return I a problem that was originally caused when they designed the car. They quoted me a price of $9,000 to replace the entire transmission and in return I fixed the car myself for $35. Ford mechanics are the worst anymore. There was a time I used to swear by for it as being a good product. Anymore everybody I know has had nothing but problems with Ford and the cars are junk I would not recommend their service department for any reason. More
by MDEMPSEY71712
Employees Worked With
The mechanics in the service department
July 27, 2024
Great place, great service and great people. I felt well taken care of, highly recommend surprise Ford and I will be returning when i need vehicle service and more. I felt well taken care of, highly recommend surprise Ford and I will be returning when i need vehicle service and more. More
by RicknSteff
Employees Worked With
Zack in service department
July 27, 2024
I always choose a new service representative when I take my 2022 Maverick in for service. So far everyone of them have been polite and professional. I just completed my 15,000 mile service as well as severa my 2022 Maverick in for service. So far everyone of them have been polite and professional. I just completed my 15,000 mile service as well as several software recalls using another new service representative. He name is Jesus Ramos, he greeted me politely, double checked what I was there for, and didn’t try and pressure me into anything else product or otherwise. I appreciated that. Lasted he said he would try and have everything done by the end of the day. At 430 PM he called and said all the work is done come pick up your Truck. Simple and efficient, that’s the way it should be. I won’t hesitate to use Suprise Ford for my service needs in the future More
by Ramey628
Employees Worked With
Service Department on this visit. Jesus Ramos
