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Surprise Ford - Service Center

Surprise, AZ

4.4
255 Reviews

255 Reviews of Surprise Ford - Service Center

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July 30, 2024

Awesome service, Zack was great to work with! Friendly, knowledgeable, fast and overall great experience! More

by PMEINECKE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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July 30, 2024

very knowledgeable very helpful. Would be glad to go back again if I need to. More

by O.KOLBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech is the best
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July 30, 2024

Fast efficient and easy to work with. Mr. Lizard was fantastic and was super helpful. More

by MSHEETS5004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Lizard?
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July 30, 2024

Second oil change at this location and let’s just say I’m totally upset the techs spilled oil all on my engine it ran down to the transfer case of my brand new Bronco Wildtrak that I barley drive and it was More

by Siegrid Nicolson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Surprise Ford responded

Thank you for your feedback and for bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration caused by your recent service visit. This is not the experience we aim to provide, and we understand your disappointment. To address this matter promptly, please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience. We appreciate your patience and understanding as we work to resolve this issue and ensure your satisfaction.

July 30, 2024

Always have great service and Zack. The advisor was awesome. Will definitely be going back again. More

by Scott Jenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 30, 2024

Evan I believe was his name was Very polite also fast service I will bring my vehicle back for future service More

by NMARINO374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan from service department
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July 30, 2024

Very professional for what they had to deal with with the cdk. Outage and I had a rental, so it's all good. More

by MERRILLJLEE2020P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in service
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July 27, 2024

Great service and then we can do it for you and your family and friends More

by SKULLDODSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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July 27, 2024

Great place, great service and great people. I felt well taken care of, highly recommend surprise Ford and I will be returning when i need vehicle service and more. More

by RicknSteff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack in service department
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July 27, 2024

Everyone was very helpful and friendly. We were pleasantly surprised and appreciated the timely help. More

by EPLUSDJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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