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Surprise Ford
Surprise, AZ
576 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 576 reviews
March 22, 2017
Impossible Repair Received a notice that the A/C Evaporator was leaking and the repair would take 3 days at a cost of $1,700. I said I would trade the vehicle before I Received a notice that the A/C Evaporator was leaking and the repair would take 3 days at a cost of $1,700. I said I would trade the vehicle before I would pay that amount. So I paid the $140 for them telling me I needed this done. I decided on a 2nd opinion from a trusted mechanic. The dealership stated they found a slight leak in the A/C evaporator and the freon charge would last a short while. Since the only way to view a leak from this item is to check the drain for signs of leakage. My mechanic went under the dash, under the car in every possible scenario and could not establish a leak. However, the high-pressure discharge line was actually bubbling. Since this dealership has numerous complaints I figure, and it's only conjecture, they saw the chance to hit me for the evaporator and then tell me the leak in the discharge line was also there. This would have been roughly a 2,700 billing. The trusted mechanic replaced the bad discharge line, flushed and refilled our transmission and replaced the spark-plugs for less than $900. A bargain for a vehicle with almost 90k miles. More
by Thomas Frizzell
Employees Worked With
???
March 17, 2017
Poor customer service. They try to sell you something that you don't want. I test drive a vechicle and and other sales person try to sell another vechicle. Since I did not They try to sell you something that you don't want. I test drive a vechicle and and other sales person try to sell another vechicle. Since I did not come to a deal the first time I was there. They kept pressuring me to come back to the dealership. I did for a second time and was told that a deal could not be done based on what I was loooking for.I wanted an XLT and he try to sell me a base model never bothered to ask what my needs were and what I wanted. He promised that he could get a deal done but could not. It was just frustration! More
by Karen
Employees Worked With
David and Todd
March 12, 2017
Scam artist When to this dealership to look at a 2015 Ford Edge Sport that was priced really good. I told the sales guy that i had some requirements they must mee When to this dealership to look at a 2015 Ford Edge Sport that was priced really good. I told the sales guy that i had some requirements they must meet before i would think about going down there. They told me that it was a deal they could definitely work out. When i got there they didn't even show me the Edge and told me that i should try for a Focus or Escape. They showed me a nice Escape and then told me that it was too far out of my budget and i should look at a basic focus. I was interested but when going to get numbers they wanted to pull credit before even showing anything. I have been scammed by dealerships before with pulling my credit everywhere they could. I was wanting to get numbers to make sure i was getting a decent deal and to also go thru my credit union. I will never recommend these people to anyone. Please shop somewhere else. More
by jessespicer8
Employees Worked With
Bijon Hughes
January 09, 2017
Bait and Switch Do not trust one word these people say. You know when you look at a company's reviews, and decide to give them the benefit of the doubt, and almost Do not trust one word these people say. You know when you look at a company's reviews, and decide to give them the benefit of the doubt, and almost all of the reviews were right? That's what happened to me with Surprise Ford (wildly appropriate name, by the way!) Saw a car advertised on TrueCar, called and spoke to a salesman who told me that the car was still in stock, would go and look at it for me then call me back. Had another salesman call me back to tell me that he had the perfect car for me (coincidentally the car that I had inquired about) and when could I get over there to see it. Since the car was for my disabled brother, and I was doing this exercise long distance, I told him I would Uber my brother over right away. When my brother arrived, he was sent to a different lot to go look at the car. When he got to the lot, he was unable to find the car and went back to the main dealership. The salesman then informed him that the car had sold in the last few minutes, but he would be more than happy to sell us a car for a few thousand more. I called him on the very obvious bait and switch ploy, and after asking to speak to the manager 5 different times and being disconnected, I finally spoke with John, the manager. John advised me that in fact, the car had been sold for some time, and he didn't know why it was still on the website (it still is today, by the way) and that they don't train their salespeople to lie. Seriously? 2 different sales people pulled the same ploy, and they weren't trained to do this? This is everything that people worry about when going to a dealership to buy a used car. Great work, Surprise Ford. More
by moose19
Employees Worked With
Dan, Thomas, John
December 20, 2016
Worst Ford Dealer in the Country!!! Don't respond to customers request , worse than that don't document. Big UPSELL operation , called service manager 5 times without 1 return phone call Don't respond to customers request , worse than that don't document. Big UPSELL operation , called service manager 5 times without 1 return phone call , placed complaint with FORD Motor co , still not a return call , all they are concerned with is their bottom line , not repeat customers. More
by surprisefan1
Employees Worked With
Various
December 08, 2016
THIEVES AND LIARS THIS DEALERSHIP IS THE WORSE I HAVE EVER BEEN IN MY 50 YEAR LIFE.. THEY ARE SCAM ARTISTS AND ALL THEY WILL FLAT OUT RIP YOU OFF!!! I RETIRED ADJACENT THIS DEALERSHIP IS THE WORSE I HAVE EVER BEEN IN MY 50 YEAR LIFE.. THEY ARE SCAM ARTISTS AND ALL THEY WILL FLAT OUT RIP YOU OFF!!! I RETIRED ADJACENT TO THIS DEALERSHIP NET TO ;LUKE AFB OFF WAD-DELL AND THE 303 IN SURPRISE, I FLAT OUT LOST OVER 8K PURCHASING A VEHICLE WHICH THEY CLAIMED HEY WARRANTED THEMSELVES .. THEY ARE LIARS AND THEY MISLEAD ABOUT ADVERTISING PRICES AS WELL AS USE A SALES PITCH PLOY TO WAST YOUR ENTIRE DAY AT THIS DEALERSHIP WITH AT LEAST 5 DIFFERENT SALES PEOPLE TRYING TO UP YOUR BILL.. THEY CLAIM TO WORK ALONG SIDE USAA BUT BE VERY CAREFUL YOU ARE BUYING A CAR FROM USAA OR NAFU(NAVY FEDERAL AND THEY ALL GET KICK BACKS), BOTTOM LINE I HAD A 2013 MUSTANG WHICH I BOUGHT FROM THEM , WHEN IT CAME TIME TO TRADE IT IN THIS YEAR 2016 THEY WOULDN'T EVEN TAKE IT CLAIMING IT NEEDED WORK AND HAD RECALLS AFTER STEALING FROM ME AND ADDING ON A BUMPER TO BUMPER EXTENDED WARRANTY! HELLO RIP OFF ARTISTS THE CAR WAS SERVICED AT YOUR LOCATION HOW POSSIBLY CAN IT HAVE A RECALL AND NOT BE FIXED,, THESE PEOPLE ARE PATHETIC AND ARE THIEVES STAY CLEAR, OF THIS DEALERSHIP DRIVE TO DOWNTOWN PHOENIX AND USE YELP AND OTHER VARIOUS SITES SUCH THE BBB AND LISTEN TO OTHERS,,, AS THEY WILL RIP YOU OFF AND THEY HAVE STOLEN FROM OTHERS ... I SWEAR TO YOU AS A BRONZE STAR WAR VETERAN IF YOUR MILITARY STAY AWAY!!! More
by KNIGHTMOOSE
Employees Worked With
THE MAIN SALES MANAGER
October 08, 2016
Just over the phone Unfortunately, I cannot answer about the dealership itself as i never made it in there. I was excited to be getting information and was planning on v Unfortunately, I cannot answer about the dealership itself as i never made it in there. I was excited to be getting information and was planning on visiting after visiting another dealership, but it was late and I was tired. I notified Rob the sales person that I would not be able to make it would he be there tomorrow and got a "I waited for you" reply. I took that followed by other words badly. He said he was not upset and that he was not some kid trying to scam me of my money. The whole experience left me upset. I decided to not purchase a vehicle at all. More
by Busymom2
Employees Worked With
Rob
September 24, 2016
Stay away from Surprise Ford!!! They are terrible! I have been driving and dealing with dealerships for 45 years and Surprise Ford is the worst ever! Horrible customer service! Rude and unprofessional I have been driving and dealing with dealerships for 45 years and Surprise Ford is the worst ever! Horrible customer service! Rude and unprofessional management! More
by RICHARD
Employees Worked With
Service manager and Rob, dealer manager.
June 14, 2016
They're sneaky I get it all dealers are sneaky but they financed my truck for $15000 above msrp but hid it in numbers and I was so tired and sick I fell for it. I'm I get it all dealers are sneaky but they financed my truck for $15000 above msrp but hid it in numbers and I was so tired and sick I fell for it. I'm a single girl with student loans and they took advantage. Same old horror story. I'm so pissed I wouldn't go back for any services and it's killing my credit. I hope they feel good about themselves. More
by Kate3291
Employees Worked With
The Gm was the main person I felt with.
June 08, 2016
Scam!!!!!! BEWARE DO NOT WASTE YOUR TIME!!!!!! Bait and switch scammers..... They had advertised 2015 F150 XLT for $24,000 when I called they said, "sure we have a coup DO NOT WASTE YOUR TIME!!!!!! Bait and switch scammers..... They had advertised 2015 F150 XLT for $24,000 when I called they said, "sure we have a couple" when I went in they had none!! But, tried to sell me a 2016 for $34,000....... Scam!!!!!!!!! More
by David E Drye
Employees Worked With
ALL LIARS
