Surprise Ford

Sold a Wrecked Car without making it known Dealing with Surprise Ford started off what we believed was a great thing! Since then however, the car, a 2017 Chrysler 300C from Surprise Ford, Surpr Dealing with Surprise Ford started off what we believed was a great thing! Since then however, the car, a 2017 Chrysler 300C from Surprise Ford, Surprise, AZ is becoming a nightmare! When we bought the car, Surprise Ford showed us the CarFax that said NO WRECKS! There were a few scratches on the front left bumper but Dan said the owner that traded the car said they only hit a curb. WE BOUGHT IT! 4 months later, Jim hit a semi tire that came flying at him and when he took the car into the collision shop they informed him this car had been in a horrible wreck. The frame is bent, the alignment is 1 1/2" out of shape, bumper upside down and other major issues. Steve, from Surprise Ford said they'd help us out and trade the car. However, mysteriously, Steve is GONE from Surprise Ford AND, no one else wants to work with us. If the damage doesn't get fixed, the front of our car is NOT insurable! Come on Surprise Ford - Be reputable and use some integrity! You told us the scratches on the front bumper were because the owners said the car hit a curb. NOW you are changing your story! Be TRUTHFUL!!! Today, 9/20/19, we went to see Matt who passed us off to Erick. They determined our car was only worth a trade in value of $13,000 (We owe $24,000+) because it's so badly damaged (Yes they should NEVER have sold the car!) and they'd sell us another car (of course with the trade-in) that is listed for $20890.00 for $25000 plus a slew of other fees and we could walk out the door for ONLY $39,000+. LOL!!!!! No Surprise Ford, we are NOT STUPID! In fact, we are quite educated and we know how to do the math. You want the car for $13,000 so you can turn around and sell it to some other individual that TRUSTS you!! BBB - be looking for our comments! If you had a 0 Star choice, I'd have clicked it because Surprise Ford at this moment deserves a -5star rating. More

LYING CROOKS! Bought 2014 ford escape with a extended warranty. We were told if we bought the warranty they would include free oil changes for as long as we owned t Bought 2014 ford escape with a extended warranty. We were told if we bought the warranty they would include free oil changes for as long as we owned the car. The warranty expired we decided not to get it again. Went to dealership for oil change and was told warranty was not renewed and they wouldn't honor what they said they would. Called Tom the service manager said he would call right back. Still waiting. The fact I didn't renew warranty shouldn't matter that was not the deal. Surprise ford should not be trusted. More

Steer clear of this lying bunch of crooks Live 3 1/2 hours away, 7 hours round trip. Negotiated a deal on a used car, filled out the credit app on Tues. Was told it was all approved. I SAID d Live 3 1/2 hours away, 7 hours round trip. Negotiated a deal on a used car, filled out the credit app on Tues. Was told it was all approved. I SAID don't just tell me that to get me on the lot, I said I want a 100 % approved before making this 7 hour trek, as I'm disabled and traveling long distance is a hardship. This was tuesday. On Thursday JEREMY called and and said your 100 % ready to go, totally done deal. I Left my home in Overgaard at 530 am and arrived at the dealer at 9 am. After driving the vehicle we sat down to complete the paperwork , they changed the deal totally, tried to add $1100 tracking system, $379 desert protection pkg, the car hadn't even been washed properly, let alone detailed. I said I'm leaving. They then proceeded to remove all ridiculous add one. Went to finance , they changed from 72 to 84 months, I filled out all the papers , then the finance man said , go have lunch and we will see if we can get an approval, I said I was assured that I was 100 % approved before making this long are trip. He said nope. I said if I leave here and go home , your bringing my car to Overgaard and getting your car back, I started to drive off in the car and a Manager came out and said take your trade back till we get an approval, I said you owe me $60 in gas, he just walked off. The sales person then had to take the plate back off the new car and putting plate back on my car. This dealership lies, and is underhanded. Steer clear. More

Used car buy Not here! This dealership has been a nightmare. My son found a used car that he wanted to drive. The car drove great on his test drive. The negotiations went we This dealership has been a nightmare. My son found a used car that he wanted to drive. The car drove great on his test drive. The negotiations went well and he bought it. He decided to buy the Platinum extended warranty. Well on his way home the car throws up a check engine light. He takes it back right away. Sales manager says probably the gas cap was not on correctly. Wrong! We took to the Emissions testing within the three days and it failed. This car is not a Ford so we gave this dealership a chance to deliver their wonderful customer service. Platinum warranty says he should get a loaner\rental car. oh we don't have one. His car has been there for over a week and when he calls and leaves a message he does not get a return call. Turns out the exhaust system was a customized one that is not legal. Also when we had the code checked by our mechanic he said it was reset a week before he bought it. He was told it was just a tail pipe attachment. I have been in Sales for over 30 years and yes sales people can push things but customer service is a culture and it comes from the very top, higher than a GM or manager. I blame the ownership here based on all tje reviews I have read. Very disappointed and looking to see if an attorney will be worth getting out of this deal. I am very disappointed that my son who used his hard earned money has had to deal with these people. More