Surprise Ford

Typical bait and switch. On 08-12-15 I went to a few local dealerships to buy a new F150 4x4 Lariat SuperCrew. I initially went to Sanderson Ford because I bought a 2011 Musta On 08-12-15 I went to a few local dealerships to buy a new F150 4x4 Lariat SuperCrew. I initially went to Sanderson Ford because I bought a 2011 Mustang GT from them 4 years ago and it was a very hassle free and pleasant experience. I spoke with my old sales person Florin and his manager John. I told them the deal I was looking for, both on the vehicle I was purchasing and my trade, and they worked some numbers up. From doing my research, the numbers were very fair, and I think I was a little unrealistic on what I was hoping to get for my vehicle. I left that night and went home to sleep on the deal and to do a bit more research. When I got home, I looked at inventory of a few dealers nearby. Surprise Ford had a well optioned 4x4 truck with an MSRP of $53,700 listed for $46,768 after $1500 in Ford rebates and $5432 in a discount from them. I called the dealership and asked them if they had the vehicle in stock and the sales man, Tibor, stated he did. I asked them if that was indeed the price on the truck and he assured me it was. I went to the dealership which was 25 miles away, and upon my arrival I gave them the numbers that Sanderson gave me on my vehicle. I also told them if they can’t come close to the numbers to just let me know so I don’t waste anyone’s time. After spending an hour and a half there, they came back, not only not honoring the price they have listed on their own website, but also adding $2699 in add ons, which included a $350 drop in bed liner, tint, door edge guards (which are included on every new F150 by Ford free of charge by the way), wheels locks, and pin stripes. Their out the door price on the truck was $58,800. I could not stop laughing. I asked them to explain to me how they got to those numbers and they could not. I told them that their TrueCar price is actually even lower than what is on their website and they still could not explain how they got to that price. They also do not disclose they add $2700 in add ons on TrueCar by the way. I then attempted to use basic math to show them that if they just honored their price own price they have advertised, they would actually be at just over $54000, even with their addons, which I did not want since they are charging for items that are offered by Ford for free and are included in the price of the truck, at which time the sales manager stated he can take $2000 off. I told him that would put him at $56,800, and he is still not honoring the price on the truck they advertised. At this point, he is either a liar or is not able to comprehend basic math, as he was not able to acknowledge the numbers from their own website which I calculated in front of him, so I decided to leave. It was a disappointment to actually visit a dealer that falls into a typical dealer stereotype in this day and age. The next day, I went back to Sanderson Ford and spoke with my salesman (Florin) again. He told me they are able to do $500 better on the truck, and I even ended up getting a better optioned truck for almost the same price, while paying just over $52000 out the door (Lariat 4x4 supercrew, twin panel moon roof, nav, 20” wheels, tailgate step, 36 gallon tank, max trailer tow package, tint, spray in bed liner). They never did the song and dance of “let me go talk to my manager” and “sign here” or “tell me where you want to be”. It was refreshing to be back amongst honest people, and I had my truck in my possession in less than 40 minutes. This recent experience mirrors my first experience in 2011 when I was buying my Mustang, except I was dealing with Peoria Ford (same owners as Surprise Ford, so the behavior does not surprise me). It was lies and deception and they would not honor their own prices online. At that time Flroin and John, at Sanderson Ford, were open, honest and forthcoming with everything, and that is why I bought from them the first time. Next time I’m looking at a Ford product, Sanderson Ford will be the only place I will go. Also, their GM, Tom Collins, is also a very nice guy that is honest and upfront about everything. There were no surprises from start to finish, and I strongly urge anyone shopping for a new Ford vehicle to always to go Sanderson First, as the other dealers will do nothing but lie and try to pull a fast one, especially Peoria and Surprise Ford. More