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Surprise Ford
Surprise, AZ
678 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 678 reviews
April 14, 2021
Horrible experience ! BBB complaint filed ! Buyer beware!!! Nothing resolved vehicle still remains in the driveway broken no one wants to take accountability here it seems and appears to be easier sw beware!!! Nothing resolved vehicle still remains in the driveway broken no one wants to take accountability here it seems and appears to be easier swept under a rug than deal with a customer !! When dealing with Surprise Ford More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 14, 2021
4/14/2021 10.55 amVehicle still sitting in drive way 4/14/2021 10.55 am Vehicle still sitting in drive way broken! Nothing resolved and doubt it will be. Be careful here , double check your vehicle if h 4/14/2021 10.55 am Vehicle still sitting in drive way broken! Nothing resolved and doubt it will be. Be careful here , double check your vehicle if having it serviced here . it is a shame when your trust is broken due to the lack of intelligence on the behalf of the staff and technician no accountability here at this place and a very costly mistake! Good job SURPRISE FORD! More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 13, 2021
Yet nothing resolved ! Mr. tough guy service director reaches out to me today and doesn't even give a name also mentions the fact he thought I must have been there a day or two ago and they were getting reaches out to me today and doesn't even give a name also mentions the fact he thought I must have been there a day or two ago and they were getting on him to call me back to resolve my matter of a water pump leaking due to over looking it during last oil change visit, Let me you tell you the intelligence level here is getting better NOT! Starts buy saying yeah yeah I can help you out with that I can you get you a gm employee discount along with good guy discount ( Say what WOW) But does mention it has been 4months sense your last oil change , then the be rating and belittling starts had to end the conversation there , goes to show you any half wit can go and slap a resume together and get a job! If your expectations is to get quality service and receive expert advice here THINK AGAIN! More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 13, 2021
vehicle still sitting in the Drive Way Broken! Due to the lack of intelligence of technician at surprise ford store! Corporate Lady spoken to Friday told me it's not the technician's job to inspect the c the lack of intelligence of technician at surprise ford store! Corporate Lady spoken to Friday told me it's not the technician's job to inspect the car! Mind Blown! Beware! Good Job Berkshire Hathaway More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 11, 2021
This is the very best experience I have had buying a car.. Usually I do not like buying a car because of the pressure that is so often put on you Dann made this so easy and he was professional but also car.. Usually I do not like buying a car because of the pressure that is so often put on you Dann made this so easy and he was professional but also very nice to talk to. Thank you Dann. More
by Woods
Employees Worked With
Dann Hogan
April 08, 2021
Worse Service Department Ever! Brought my 2014 Lincoln Mks in for regular routine maintenance and regular oil change, and after visit was told all is well, after a couple day's gone bye noticed temperatu Mks in for regular routine maintenance and regular oil change, and after visit was told all is well, after a couple day's gone bye noticed temperature light came on and after bringing it in to a well known valley wide reputable Dealership and qualified technician for a second look and discovered a small leak the size of a pin hole down by the water pump located inside the motor which requires 12 -15 hrs in labor . Also noticed the old oil filter on the car was not replace which led to checking the oil and wouldn't you know it the oil was very dirty and black never changed. Things over looked and not brought to the customer attention are very costly being charged $61 for an oil change which was never done ended up being a $2300 water pump repair quote failure to communicate! Thumbs up Surprise Ford way to go! Beware! More
by Dutchroyal44
Employees Worked With
Raymond Duarte
April 07, 2021
In the beginning, I had an issue with the panoramic sunroof on my 2017 Ford Edge (sunroof cracked) and I needed to get it replaced. I knew the glass needed to be special ordered and that was handled qu sunroof on my 2017 Ford Edge (sunroof cracked) and I needed to get it replaced. I knew the glass needed to be special ordered and that was handled quickly through the dealership by Dave Greathouse, the service advisor. When the glass arrived, Dave scheduled an appointment to drop off the vehicle to have the glass installed. Later, I was told by Dave that this was to drop the vehicle off to get in line for repair and not an actual repair appointment. Dave failed to mention this to me when the drop off was scheduled and when I dropped off the vehicle. I never had a dealership schedule a drop off with the intent of not completing minor repairs that day. My expectations were that the glass was to be installed that day. When I phoned Dave at 3:22 pm, he had not heard back and would check on it. He called and informed me that the shop had not even begun the work and would not get to it until late the next day. I was upset as I had plans and needed the car. Dave said he could release the car but that I would need to start process all over again. I had already ordered the part (over $1,000), given a credit card to secure payment etc. and now, to me, it seemed I was being taken advantaged and was trapped. Comments from Dave that “It is what it is” seemed to confirm the only thing to do was to go ahead and leave the vehicle, order Lyft rides for the evening ($59 cost) and just wait to get my vehicle back the next day. It did take until the end of the next day to get the vehicle back. If your repair department knew when the service would be completed, then that is when you would drop it off. Still confused why you need to store my vehicle for a day before working on it. On the final bill, it mentions that there was a complimentary vehicle inspection - never got a copy nor any mention about the outstanding Ford recalls, but I was charged $4.13 bio treatment. Appears I am a health risk but no one in the dealership is a health risk as the service advisory crew were not wearing masks. (sign on the door only suggests that masks be worn). Also charged $35.99 for shop supplies. Not sure what supplies were consumed as they were taking out and installing a piece of glass. Guess they charged for the glass cleaner. More
by rameny1
Employees Worked With
Dave Greathouse
March 19, 2021
The customer service is the worst I have ever experienced. I bought a used 2017 Ford Mustang this month and had it shipped to VA. When it arrived the brake lights and interior lighting and signal experienced. I bought a used 2017 Ford Mustang this month and had it shipped to VA. When it arrived the brake lights and interior lighting and signals weren’t working. I had to take it immediately to a local Ford dealership who diagnosed it with a bad body control module which is $1600. Luckily I had bought an extended warranty that covers it but I have a $100 deductible. I have inquired about 10 times to have them cover the deductible because it shouldn’t have passed their inspection and no one has returned my calls yet. I have left messages with at least 3 managers and still waiting! They keep telling me they are checking on it with management. Once they sell the car they are done with customer service!!!! More
by slhamm1010
Employees Worked With
Gilad
March 11, 2021
Girlfriend got a car there, absolutely the worst service ever. Sales manager Gilad was incredibly rude and unhelpful. Please anyone who reads this before getting a car, please don't buy anything from these ever. Sales manager Gilad was incredibly rude and unhelpful. Please anyone who reads this before getting a car, please don't buy anything from these crooks. More
by Andrew
Employees Worked With
Gilad
