Surprise Ford

Service vist Service rep was very helpful and friendly. Work was done right the first time. Vehicle was returned clean. Dealership and service area is very clean Service rep was very helpful and friendly. Work was done right the first time. Vehicle was returned clean. Dealership and service area is very clean More

Service Department Unresponsive! I bought my truck and my wife's car from this dealership at the same time. At the time I bought my truck there was some damage noted at the time of pu I bought my truck and my wife's car from this dealership at the same time. At the time I bought my truck there was some damage noted at the time of purchase. I was told that it would be no problem to get it taken care of when I brought back the vehicle, that has not been the case. The service department has completely let me down in that I have been to the dealership 3 times to get repaired and still have not done what I was promised when I first bought the car. To start with I live in Gilbert, so it is not convenient for service in the first place. I was told my seat part was in and ready to be replaced after several calls on my end. I took my truck in for repairs for the seat, door guards installed poorly, missing logo on the back tail gate. I brought my truck in on scheduled appointment and was provided a loaner, being told it would take most of the day that included a recall item to be repaired. At the end of the day when I checked on my truck status I was told that it would not be finished due to not getting the part for the seat and that it would be the next day. The next day the part as I was told was ordered wrong and need to be reordered. Wasted time on my part in that I still need to make another trip to Surprise! Note: I also coordinated this trip to go with my first oil change. I picked up my truck the next day incomplete of its warranty repairs. The truck had its door guards replaced that were installed poorly, installed poorly again, my logo for the Ecoboost was replaced however scratches noted at the location of logo? Disappointing considering I bought the truck with only 13 miles on it. I was told that I would get a call as soon as my seat had arrived and we would get taken care of. Several weeks went by without a call from Surprise Ford. I decided to call after waiting several weeks being forgotten. My service tech scheduled me for the following week. Again, I drove from Gilbert to Surprise for service. When I arrived at service for my appointment as scheduled, I found out that the part for my seat is still not in??? Very disappointing to say the least, the service tech that I was dealing with didn't really seam to be that concerned that I had wasted my day AGAIN. At that time I noted a lot of chipping and paint missing on my hood after only having 8K in miles (City Miles). I was then dealing with another service tech for the hood. She said she would call me back when she heard about warranty for repainting my hood. I will say she did call me back a week or so later and stated that we could coordinate the hood with the seat repair needed. I was told that I should expect a call back for schedule. After several more weeks, NO call back. I called service AGAIN, come to find out the tech I was originally dealing with is no longer there. I voiced my strong concerns with the person I was talking to on the phone, stating that I was not wanting to write a formal letter, I just wanted my truck fixed. He sounded sympathetic in that he was going to relay the message to the appropriate person that I was dealing with on the repainting of the hood. Stating that I would have to start all over if I stayed with him. This conversation was over a week ago?? I then went on the web site and started the (Contact Us) conversation button, providing a letter similar to this. I did get a call back, but only to try and sell me a new car? I told the salesman my disappointment and that they need to read the body of the text and have the manager or someone call me! STILL WAITING....... NOTE: The ONLY reason Surprise Ford is getting 1 star, is because I had to to write my review. Also, this is the first review I have ever written, not really my style... ENJOY! More

Excellent! We had a great experience at Surprise Ford! Five stars ?? ????????! The Salesperson was very knowledgeable on the vehicle we were interested in. The S We had a great experience at Surprise Ford! Five stars ?? ????????! The Salesperson was very knowledgeable on the vehicle we were interested in. The Sales Manager was very professional and helpful in getting us a great deal on a new Expedition. The Finance Department was transparent and expeditious. Overall great experience and I will definitely go back to Surprise Ford for my next purchase. More

Used new car Alex Lino and George Lopez are amazing!! Dealership is a smaller no pressure atmosphere, of course I always feel like I could of done better on the pr Alex Lino and George Lopez are amazing!! Dealership is a smaller no pressure atmosphere, of course I always feel like I could of done better on the price, because the NEW explorer was used for the Phoenix open.. More

Service/ warranty work Bought a Ford Focus st from surprise ford a month month later started having engine trouble took back to the dealer they said it was alright. Left th Bought a Ford Focus st from surprise ford a month month later started having engine trouble took back to the dealer they said it was alright. Left the dealer car still not running well took it back they checked it said they could not find any codes. Took it to another shop they found a miss fire in 2 cylinders and water in number 4 cylinder had to take it back to ford for warranty after ford had it for 2 weeks and found out they put a motor in it a month before they sold it to me they installed the wrong motor. Now they don’t won’t to warranty it. Buyers beware this dealer ship is the worst the gm Rob and service manager Mike are not honest with you Take your hard earned cash somewhere else. If I could give them zero stars I would they don’t deserve any better More

Great customer experience Great customer experience from start to finish They exceeded my expectations. Alexander and Martian Made my experience seamless and were very profess Great customer experience from start to finish They exceeded my expectations. Alexander and Martian Made my experience seamless and were very professional . Great job Surprise Team More

What an amazing group of people We went to the dealership pretty much knowing exactly what we wanted. Mike Underwood showed us a few Trucks that were SO beautiful but out of our pric We went to the dealership pretty much knowing exactly what we wanted. Mike Underwood showed us a few Trucks that were SO beautiful but out of our price range. We told him there was a truck we had seen online and he located it and because of my bad knee, he drove it up to the front where we waited. It was PERFECT the F150 was exactly what we wanted and because of the holiday sale and Fords generous discounts it was reduced to a GREAT price. OK this is the part we have dreaded for every car purchase we have ever made...the negotiation. Mike Underwood made this so painless that in less than an hour we were shaking on the terms and headed off the the Finance office. Once again pleasantly surprise when Sean Moriarity breezed through the paperwork shook our hands and sent us out to see our cleaned and polished new truck waiting for us. A wonderful lady sat down inside the truck with me and went over all of the features and even synced our phones for us. Bless her! we had our car for years and I just could never get that to work. We drove out of the completely satisfied and overwhelmed that the process had been so smooth. We are a member of the Ford family (3 cars purchase from Ford ) and that is how we were treated like valued members of this amazing family. More

Service We had our 2009 Focus serviced from top to bottom. It drives like a new car. Our service rep. kept in touch every step of the way and repairs were mad We had our 2009 Focus serviced from top to bottom. It drives like a new car. Our service rep. kept in touch every step of the way and repairs were made in a timely fashion. I would definitely recommend surprise Ford for service. More