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Surprise Ford
Surprise, AZ
574 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 574 reviews
October 01, 2019
Sold a Wrecked Car without making it known Dealing with Surprise Ford started off what we believed was a great thing! Since then however, the car, a 2017 Chrysler 300C from Surprise Ford, Surpr Dealing with Surprise Ford started off what we believed was a great thing! Since then however, the car, a 2017 Chrysler 300C from Surprise Ford, Surprise, AZ is becoming a nightmare! When we bought the car, Surprise Ford showed us the CarFax that said NO WRECKS! There were a few scratches on the front left bumper but Dan said the owner that traded the car said they only hit a curb. WE BOUGHT IT! 4 months later, Jim hit a semi tire that came flying at him and when he took the car into the collision shop they informed him this car had been in a horrible wreck. The frame is bent, the alignment is 1 1/2" out of shape, bumper upside down and other major issues. Steve, from Surprise Ford said they'd help us out and trade the car. However, mysteriously, Steve is GONE from Surprise Ford AND, no one else wants to work with us. If the damage doesn't get fixed, the front of our car is NOT insurable! Come on Surprise Ford - Be reputable and use some integrity! You told us the scratches on the front bumper were because the owners said the car hit a curb. NOW you are changing your story! Be TRUTHFUL!!! Today, 9/20/19, we went to see Matt who passed us off to Erick. They determined our car was only worth a trade in value of $13,000 (We owe $24,000+) because it's so badly damaged (Yes they should NEVER have sold the car!) and they'd sell us another car (of course with the trade-in) that is listed for $20890.00 for $25000 plus a slew of other fees and we could walk out the door for ONLY $39,000+. LOL!!!!! No Surprise Ford, we are NOT STUPID! In fact, we are quite educated and we know how to do the math. You want the car for $13,000 so you can turn around and sell it to some other individual that TRUSTS you!! BBB - be looking for our comments! If you had a 0 Star choice, I'd have clicked it because Surprise Ford at this moment deserves a -5star rating. More
by Disappointed
Employees Worked With
Dan, Steve, Matt, Erick
September 28, 2019
LYING CROOKS! Bought 2014 ford escape with a extended warranty. We were told if we bought the warranty they would include free oil changes for as long as we owned t Bought 2014 ford escape with a extended warranty. We were told if we bought the warranty they would include free oil changes for as long as we owned the car. The warranty expired we decided not to get it again. Went to dealership for oil change and was told warranty was not renewed and they wouldn't honor what they said they would. Called Tom the service manager said he would call right back. Still waiting. The fact I didn't renew warranty shouldn't matter that was not the deal. Surprise ford should not be trusted. More
by jnswilber
Employees Worked With
Tom
September 21, 2019
Steer clear of this lying bunch of crooks Live 3 1/2 hours away, 7 hours round trip. Negotiated a deal on a used car, filled out the credit app on Tues. Was told it was all approved. I SAID d Live 3 1/2 hours away, 7 hours round trip. Negotiated a deal on a used car, filled out the credit app on Tues. Was told it was all approved. I SAID don't just tell me that to get me on the lot, I said I want a 100 % approved before making this 7 hour trek, as I'm disabled and traveling long distance is a hardship. This was tuesday. On Thursday JEREMY called and and said your 100 % ready to go, totally done deal. I Left my home in Overgaard at 530 am and arrived at the dealer at 9 am. After driving the vehicle we sat down to complete the paperwork , they changed the deal totally, tried to add $1100 tracking system, $379 desert protection pkg, the car hadn't even been washed properly, let alone detailed. I said I'm leaving. They then proceeded to remove all ridiculous add one. Went to finance , they changed from 72 to 84 months, I filled out all the papers , then the finance man said , go have lunch and we will see if we can get an approval, I said I was assured that I was 100 % approved before making this long are trip. He said nope. I said if I leave here and go home , your bringing my car to Overgaard and getting your car back, I started to drive off in the car and a Manager came out and said take your trade back till we get an approval, I said you owe me $60 in gas, he just walked off. The sales person then had to take the plate back off the new car and putting plate back on my car. This dealership lies, and is underhanded. Steer clear. More
by Jim85933
Employees Worked With
Jeremy, Steve in finance
August 30, 2019
Used car buy Not here! This dealership has been a nightmare. My son found a used car that he wanted to drive. The car drove great on his test drive. The negotiations went we This dealership has been a nightmare. My son found a used car that he wanted to drive. The car drove great on his test drive. The negotiations went well and he bought it. He decided to buy the Platinum extended warranty. Well on his way home the car throws up a check engine light. He takes it back right away. Sales manager says probably the gas cap was not on correctly. Wrong! We took to the Emissions testing within the three days and it failed. This car is not a Ford so we gave this dealership a chance to deliver their wonderful customer service. Platinum warranty says he should get a loaner\rental car. oh we don't have one. His car has been there for over a week and when he calls and leaves a message he does not get a return call. Turns out the exhaust system was a customized one that is not legal. Also when we had the code checked by our mechanic he said it was reset a week before he bought it. He was told it was just a tail pipe attachment. I have been in Sales for over 30 years and yes sales people can push things but customer service is a culture and it comes from the very top, higher than a GM or manager. I blame the ownership here based on all tje reviews I have read. Very disappointed and looking to see if an attorney will be worth getting out of this deal. I am very disappointed that my son who used his hard earned money has had to deal with these people. More
by AZDad
Employees Worked With
Sales and service
July 30, 2019
Bait and switch. Fake sticker Price! Visited the dealer to test drive a used F150. We were ready to make a deal before running credit. Great move on our part for sure. Sticker price w Visited the dealer to test drive a used F150. We were ready to make a deal before running credit. Great move on our part for sure. Sticker price was advertised for 13,981.00. It was online at that price. It was on paperwork in the vehicle. Manager presents that they are wanting to be clear and showed another 2700.00 tacked on due to already installed options. Bedliner that wasn’t in the truck. Nitro filled in the tires, poly coating on paint, and something about a side step protector. 2700.00 on top of the advertised price. In other words, they low balled the price to get people to come in and had no intention to sell the vehicle for that price. Part of the options included a tint the previous owner added and a tailgate handle the previous owner added. Haaaa haaaa. It’s old school bait and switch under the guise of transparency. Based on my direct and personal experience, I would go to another dealer and not buy from this place. You will not get an honest deal here. More
by Ehzedmond
Employees Worked With
Matt
July 24, 2019
Several Disappointing Visits From Sales to Service The service advisor did work with his manager to get our vehicle repaired using the extended warranty plan we purchased from the same dealership. That The service advisor did work with his manager to get our vehicle repaired using the extended warranty plan we purchased from the same dealership. That is what went well. My experience with Surprise Ford has been awful from purchase to each interaction since. We purchased the vehicle and upon delivery noticed a rattling noise coming from the engine bay and was told "no worries, just bring it back at your convenience and you'll be covered by the warranty". I scheduled an appointment a couple weeks later on a Monday to drop off the vehicle on a Saturday since the dealership is over 50 miles from my house. My warranty is supposed to cover a rental for at least a week. What they didn't tell me is that was only after a diagnostic is done and the repair work approved by the warranty company and they do not do diagnostics on Saturdays. I had to wait a couple hours in the lobby until I could have a family member come pick me up from the dealership, none of which live nearby. The A/C clutch had let go on my A/C compressor causing the air to blow hot and need replacing. They did change the compressor, recharge the system and replaced the belt tensioner under warranty. Follow up with my service advisor took many calls and voicemails on my part with little proactive follow up on their part. The warranty company called me directly almost a week later asking about timeline to which I replied honestly and they denied the claim due to a pre-existing condition. After the service manager was able to get it covered I got a call back that they had completed the repairs but the engine was still making a rattling noise. They thought it may be the accessory belt and wanted to charge me $130 for a $25 part that they already had to install (old or new) to "see if that fixes it". This was disappointing that after having my vehicle for over a week and the original complaint being the rattling noise they couldn't diagnose the issue definitively without me coming out of pocket over $100 because the belt wasn't covered by the warranty. I replaced the belt myself the same day I picked up the vehicle and was able to tell it would fix the problem as the old belt was stretched out over 2 inches longer than the new one. Overall, my 3 visits to Surprise Ford included purchasing the vehicle (used 2015 Ford Explorer that had all the options my wife was looking for), getting a spare key made that required an appointment my sales rep told me he made and when I showed up at the time I was told to the service department had no record of the appointment and getting the warranty work done the A/C system. Unfortunately, all 3 of these visits were far more painful than necessary and had a lot of finger pointing at others instead of just focusing on resolving the issues the customer came in for, at the end of the day everyone I dealt with worked for Surprise Ford but you'd never know it with how quickly they throw each other under the bus. More
by Tyler
Employees Worked With
NA
July 23, 2019
My rig lasted three weeks You would think going to a "Ford" "Dealership" would instill confidence. Normally, I would agree. But "Surprise Ford" is an insult to the Ford Motor You would think going to a "Ford" "Dealership" would instill confidence. Normally, I would agree. But "Surprise Ford" is an insult to the Ford Motor Co brand (I have owned four). Do not buy from this dealership. They show no pride in their products, they do not stand behind their vehicles, or care about their reputation as a dealer. They also do not care about the power of consumer word-of-mouth, or about making repeat customers. I am advising you to avoid this "dealership" at all costs. My story: I just bought a used 2007 Expedition with 90K miles. I paid FULL ASKING PRICE (without the added options) to avoid the haggle. THREE WEEKS LATER, I am back at the dealership- engine is misfiring, losing power, sputtering all the way down Bell. (My wife, kids and I were actually headed up to Flagstaff for a full week of camping- not anymore). I showed them what was going on with the vehicle today- not phased. I shouldn't need a mechanic within the first month, right? With Surprise Ford, I guess it's just a total gamble. The rig is currently in their Service dept- and, based on the reviews that I have read online, here is what I think is going to happen: "Mr. Wilson, we found out what's wrong, it's a common issue with these engines, and it's going to cost you X." "And you're going to charge me full price even though I bought it just three weeks ago?" "Yep, sorry." "OK, then, I'll take it back from you and take it to my mechanic to do it for half of that and I'll tell everyone I know to avoid this dealership (because they don't stand behind the products they sell, they don't care about their reputation, they are just interested in making the sale)- starting with this review on Dealer Rater, then a Yelp review, then a Google Review, then a YouTube video- and I'll probably call my buddy at Channel 3/5." "OK Mr. Wilson, have a good day." I will update this review based on what goes down, but the likelihood of this place actually standing behind their product and taking care of the repairs is looking very very unlikely. Buyer seriously beware. More
by Phil W
Employees Worked With
Alex, Jerry, Various
July 05, 2019
Sticker Price is a Lie! Run from this place. Surprise Ford is a correct name. Because surprise the sticker price is not the real price!. They just tried to add 3000.00 on top of the sticker and Surprise Ford is a correct name. Because surprise the sticker price is not the real price!. They just tried to add 3000.00 on top of the sticker and advertised price; a 23% INCREASE. The reasons include: nitros in tires , pin stripping, coating on car and doors. Haha said they were options. These are items added to increase thier profit on the sale of the car. They are not options, they add no value to the car and are absolutely vapor ware. Don't waste your time here... If they would have honored sticker price we would have purchased the car. More
by Rbonner
Employees Worked With
Unsure.
July 01, 2019
Never been treated so poorly Went in to look at a Chrysler Pacifica and decided to purchase, after waiting for over an hour the came back with a price with in the neighborhood of Went in to look at a Chrysler Pacifica and decided to purchase, after waiting for over an hour the came back with a price with in the neighborhood of 6k added on with no explanation. When called out on it the sales guy I believe Tyler said I’ve got to make money too...seriously. After we get them to remove everything 3 hours later we wait an hour for detail to be done. After the 4 hour ordeal has passed we are unable to get car seats into the vehicle due the head rests. Apparently no one at a place that sells and services cars can figure this out. Their resolution is to offer to purchase new car seats. I’m unclear how they feel this would resolve the issue since headrests would still be in the way. Also we had our 2 children with us so there was no way for us to leave in the vehicle since we could not put them in car seats...you know laws and all. So with my wife in tears we politely asked them to cancel the sale and give us our car back. After over 15 minutes, I had to ask not so politely for them to return our money and vehicle so we could leave. I’ve never seen such ineptitude and terrible customer service. More
by Ryan
Employees Worked With
Tyler
June 27, 2019
My service advisor was fantastic, recommended highly! My service advisor Meghan Hunt was knowledgeable and thorough in making sure my truck was up to date on all factory recalls and notifications. She als My service advisor Meghan Hunt was knowledgeable and thorough in making sure my truck was up to date on all factory recalls and notifications. She also took the time to assist me with a rental during the duration of the repairs. Despite the commotion around her and the phone ringing she gave my issue undivided attention and made me feel like I was the most valued customer at that time. This was the second time with her as my service advisor and the she provided the same high level of service as before. I recommend asking for her by name if you have an opportunity. More
by Az Chiver
Employees Worked With
Meagan Hunt
