Surprise Ford

They don't honor their own pricing on carfax and car gurus when it's a $2k difference on a $80k Lincoln. They 100% did a bait and switch... the history on carfax shows the car was at $82k and was reduce gurus when it's a $2k difference on a $80k Lincoln. They 100% did a bait and switch... the history on carfax shows the car was at $82k and was reduced to $81k and they tried to say someone made a mistake on their website and reduced the price that day to $81k... 100% a lie!!!!! Do not trust this dealer. They heard a nice woman over the phone and took advantage. They will really do anything to make a buck on someone that was ready to buy but taking my business elsewhere! More

First off, the salesman Mike M. was a good guy, very helpful and willing to make time for you. What I really hated about this place was their Finance person Ron Sedakis and the service department who wa helpful and willing to make time for you. What I really hated about this place was their Finance person Ron Sedakis and the service department who wanted to charge me 600 for a disconnected wire for my adaptive cruise control (which I had a different ford dealer fix for 100). After deciding to buy a car, I spent around 2-3hours in finance all because Ron wouldnt let me go unless I signed up for the MPP. He tells me that it wont change my monthly payment and it didnt but it increased the loan period and it would have added up to around $2.2k. He kept telling me that i wont get the APR IF i didnt have the insurance. I kept telling him NO and he just kept "typing" as if he was talking to the person on the other side who he said would approve my APR if and ONLY IF i sign up for the MPP. He obviously wasnt conversing with anyone else and was probably only in it for his commission. Every time i would ask him if i could cancel it in the future, he kept avoiding the question and just kept saying "WHY WOULD YOU WANT TO DO THAT, IT'S BASICALLY FREE" (but again, the total would have added to around $2.2k) I took the MPP just to get the xxxx out of there and decided to come back the monday after (bought the car on a friday). I went back and cancelled the MPP with Ron and he said it would take around 4mos to cancel. I did the paper work anyway just to get it cancelled. This was around the first of June. It's now the 16th of November and I havent gotten anything back! More

I did not buy the vehicle. It was a terrible experience. Got conflicting stories. Got. I was told truck did not pass inspection and was no longer available Got conflicting stories. Got. I was told truck did not pass inspection and was no longer available More

It was a most pleasant experience purchasing our new Ford Escape. Jerimy, our salesman, and Debbie Delivery coordinator) who explained all the many features in our new car were great to work with. There was Escape. Jerimy, our salesman, and Debbie Delivery coordinator) who explained all the many features in our new car were great to work with. There was absolutely NO pressure. Everyone we encountered at the dealership was friendly, polite, and professional, We would highly recommend this dealership for a new or used car. Ask for Jerimy More

My husband and I were looking for a used SUV and found one at Surprise Ford. We don't have the best credit because the last few months have hurt us financially. We went to Surprise Ford because the price one at Surprise Ford. We don't have the best credit because the last few months have hurt us financially. We went to Surprise Ford because the price of the truck was better than anyone else. We meet with Fred and he was great. After we drove the truck we asked fred who is the numbers guy. He said I will get him for you. The numbers guy was his manager EJ. He was so polite and understanding. He and Fred made us feel as we were the most important people in the place. He said he would work with us and make the truck affordable. Fast forward a few minutes later we meet Eddie. He said I'm the GSM of the store and basically said take it or leave it! He was rude and arrogant. He made us feel like he was doing us a favor. Really? He made us feel like he could care less if we bought the truck or if we just got up and left. And we did! I'm sorry to Fred and EJ we really wanted to make a deal. But not now not ever. We know we don't have a lot of money and because of this pandemic we don't have the best credit but we were still customers. And we need a SUV for our growing family. More

Everything was going fine in an attempt to trade my car for a used car. After several days back and forth emails I was informed that there would be a $3000 reconditioning fee assessed to my trade in (a 2 for a used car. After several days back and forth emails I was informed that there would be a $3000 reconditioning fee assessed to my trade in (a 2019 VW). Its brand new. I didn't trade the car but negotiated for the Lincoln removing the junk fees. They demanded the titling and licensing be done through their office even though my state is reciprocal for title. They did they title work but have backed out of the rest of the licensing. These guys are complete cheats. Go to other dealers. More

This reminded me of a bad restaurant that when you walk into, you are the only one there!! That was my experience. I first tried to email and hash out details that way and possibly have the car deliver into, you are the only one there!! That was my experience. I first tried to email and hash out details that way and possibly have the car delivered. I couldnt get them to reply. I thought they may have been really busy since it was the last day of the month. NOPE! That was not the case. Crappy dealership that does not want business. I was looking to buy a Lincoln. Rude, unmodivated, unprofessional, cocky young sales kid. Drove 53 miles one way to dealership prepared and prequalified hoping to drive home in the car I had looked for online. They were unwilling to even counter my offer. Said they could not do it. Sales kid said the price is the price! So... I left. I will go to Sanderson Ford...... again (for my 3rd Lincoln purchase). They know how to treat and value potential customers and they know how to sell. Surprise Ford should send their employees to Sanderson Ford/Lincoln to be trained. Terrible experience, Terrible service. Their bad manners, terrible service, and unwillingness to even work with me earned them another ONE STAR NEGATIVE RATING to add to their collection! CONGRATULATIONS!! More

This dealership went above and beyond to drive a used vehicle to my home some 30 miles away for a test drive. Especially want to thank Tyler, a young salesman who was approachable, professional and court vehicle to my home some 30 miles away for a test drive. Especially want to thank Tyler, a young salesman who was approachable, professional and courteous. Surprise Ford needs to keep him front and center! More