Surprise Ford

Yet nothing resolved ! Mr. tough guy service director reaches out to me today and doesn't even give a name also mentions the fact he thought I must have been there a day or two ago and they were getting reaches out to me today and doesn't even give a name also mentions the fact he thought I must have been there a day or two ago and they were getting on him to call me back to resolve my matter of a water pump leaking due to over looking it during last oil change visit, Let me you tell you the intelligence level here is getting better NOT! Starts buy saying yeah yeah I can help you out with that I can you get you a gm employee discount along with good guy discount ( Say what WOW) But does mention it has been 4months sense your last oil change , then the be rating and belittling starts had to end the conversation there , goes to show you any half wit can go and slap a resume together and get a job! If your expectations is to get quality service and receive expert advice here THINK AGAIN! More

This is the very best experience I have had buying a car.. Usually I do not like buying a car because of the pressure that is so often put on you Dann made this so easy and he was professional but also car.. Usually I do not like buying a car because of the pressure that is so often put on you Dann made this so easy and he was professional but also very nice to talk to. Thank you Dann. More

The customer service is the worst I have ever experienced. I bought a used 2017 Ford Mustang this month and had it shipped to VA. When it arrived the brake lights and interior lighting and signal experienced. I bought a used 2017 Ford Mustang this month and had it shipped to VA. When it arrived the brake lights and interior lighting and signals weren’t working. I had to take it immediately to a local Ford dealership who diagnosed it with a bad body control module which is $1600. Luckily I had bought an extended warranty that covers it but I have a $100 deductible. I have inquired about 10 times to have them cover the deductible because it shouldn’t have passed their inspection and no one has returned my calls yet. I have left messages with at least 3 managers and still waiting! They keep telling me they are checking on it with management. Once they sell the car they are done with customer service!!!! More

Great service and techs do all they can to keep up with what they have in these hard times recommend them to all Ford customers. what they have in these hard times recommend them to all Ford customers. More

I should have read the 13 pages of complaints on this dealership first before wasting two days on crooks. We sent an iquiry about a F450. We were told we were first in line and gave a deposit. After s dealership first before wasting two days on crooks. We sent an iquiry about a F450. We were told we were first in line and gave a deposit. After several text and calls from the scam artists we were told there were 8 other people looking at it, but we were first. I ask about the deposit holding it for a day and have it in text that it was offline. When we called back the saleman that took the credit card for the money suddenly couldn't hear me. He had the sales manger call and say they couldn't get a 9 year old Ford truck Financed. The Credit Union were we had two vehicle loans in the past and still have a motorcycle financed currently, "sales manager said they turn it down. That is funny as we have a 749 rating on Experian and they show us every hit on the credit. Guess what! NO HIT to our credit union but 6 hits to places like Alaska. In Texas we call that a big CROOK. Do yourself a favor and don't be;ive any BS from theses guys. Go to a dealer with business sence and ethical. More

Terrible experience. Salesperson was excellent, knowledgable, and accessable. Once negotiations started, it was all downhill. Sales manager quoted a price on vehicle we wanted, but not what was a knowledgable, and accessable. Once negotiations started, it was all downhill. Sales manager quoted a price on vehicle we wanted, but not what was advertised on Auto Trader...."sorry, I can't keep track of all the prices we advertise on different sites." Then quickly upped the offer on trade by $2000, and lowered the price on new vehicle by $500. So with virtually minimal effort, we had gained $2500....they realized we weren't idiots. After agreeing on a trade-in price, an appointment was made to close the deal. One hour after arriving for the paperwork, and informing the closer that this was a cash transaction requiring no credit checks, financing options, etc. and being told there were "printer problems," we started the final process. Nothing had been printed out, so I sat and watched as the many forms were produced. And signed with virtually no explanation as to what I was signing. Then I was presented "3 options" for extended warranty, the least of which covered the finish on the vehicle, the most expensive of which was a pretty all inclusive warranty....for $8000....on a $16000 purchase. I said that must be wrong....a misplaced decimal???? No, that was correct. I said a firm "no." Two more attempts to sell that warranty prompted me to ask for a manager, who then "recalculated" the warranty at $5000. At this point, I felt I was being held hostage. Deal finally got done, but afterward a credit agency notified me that Surprise Ford had done a credit check....not only not needed but potentially negatively affecting our credit score. I wouldn't go back to Surprise Ford if they had the last vehicle in Phoenix. More

I tried to get vehicle info thru the internet twice. I used the texting module still no call back. I called and was told by a sales manger that I would get a call back still nothing. I went to the deale used the texting module still no call back. I called and was told by a sales manger that I would get a call back still nothing. I went to the dealership itself and was looking for the truck I wanted and found out it had gone to auction and was told that I would get a call back the next day so that I could get to see the vehicle. By the way while I was looking for said vehicle no one came out and greeted me. I got an email from the General Manager with his direct dial number, it was a fax machine xxx-xxx-xxxx. I tried calling the general manager thru their main number and was told by his secretary that I would get a call back within ten minutes - its been 4 hours still nothing. Don't buy from them they are obviously too busy to take care of potential customers!! More