Surprise Ford

Easy, Friendly, excellent sales and financing team! Prompt call backs, Test drive route was a great way to see how the car handled. Dann was awesome! Prompt call backs, Test drive route was a great way to see how the car handled. Dann was awesome! More

* DON'T DO BUSINESS WITH THIS PEOPLE *I was about to * DON'T DO BUSINESS WITH THIS PEOPLE * I was about to sign paperwork and they told "Sorry we just sold your Truck" DISGRACEFUL, UNPROFESSIONAL, UNET * DON'T DO BUSINESS WITH THIS PEOPLE * I was about to sign paperwork and they told "Sorry we just sold your Truck" DISGRACEFUL, UNPROFESSIONAL, UNETHICAL More

Absolutley disgraceful service!!! The financial person (I can't remember his name) there is completley unprofessional and petty. Just because he was having a bad day, he decided to take it out on us. After s can't remember his name) there is completley unprofessional and petty. Just because he was having a bad day, he decided to take it out on us. After saying a harmless joke, he walked away cursing and saying, "good luck getting a car today because I'm the only one that does numbers around here. You could sit out here all day for all I care." He then decided to put the car salesman that was helping us to another family "who were not black" and told that salesman to tell us that the car that we were looking to purchase was "sold". When the sales person told us that, we were puzzled and asked him, "what does he mean?" He just shrugged and said, "I don't know. That's just what he's telling me now." And the sales person walked away to help the other non-black family. No other employees tried to stand up for us. They all went on like this was a normal day even when the financial person was in the office, with an open door, yelling and slamming the phone down. His co-worker that was sitting next to him seemed not to be phased. This is obviosly a toxic and dysfunctional working environment for NO ONE to see ANYTHING wrong with the man's behavior. I even asked the receptionist for the general manager's information in order to report this employee and she "conveniently" could not locate his phone number. I would advise that NO ONE go to this dealership for business unless they get rid of that financial guy! We came with our money ready to do business and this was our treatment. It's a disgusting place. DON'T DO BUSINESS AT THIS DEALERSHIP!! More

This dealership needs to have a training class in customer care. Was humiliated and the entire team was laughing and pointing. Like it was a joke to them. customer care. Was humiliated and the entire team was laughing and pointing. Like it was a joke to them. More

Dan Hogan was wonderful He worked very hard to find the Dan Hogan was wonderful He worked very hard to find the perfect deal and truck. We are so pleased and will return for another vehicle Dan Hogan was wonderful He worked very hard to find the perfect deal and truck. We are so pleased and will return for another vehicle More

I recently bought a car with this dealership. The customer service was okay. I got the car I had been looking for. The price was a little more than I was hoping, but that's my problem. I asked for my customer service was okay. I got the car I had been looking for. The price was a little more than I was hoping, but that's my problem. I asked for my credit to only be pulled from one bank and they pulled from multiple banks and when trying finishing paper they had the wrong interest rate and bank. I told them I only wanted one bank he said he would do the paper and fix the interest rate when the banks finally called back. The bank did finally call back and lower our interest rate from what they even had told us before buying the car. They told us we had to drive there again even though they told us the paperwork we signed earlier was so I didn't have to come back, but I did. Then I have been waiting for my plate for my car for over a month. I called the dmv to see where my plate was they state they never received the information. I called the dealership they didn't process my registration until a moth later. Now I have to wait and hope actually sent it off like they actually said they did. If you don't want to read my paragraph I'll list things I didn't like about this dealership: 1. Having to communicate for too many days when the number I clearly gave would have worked without all the back and forth communicating. 2.I asked for only one back to be on the application, however my credit was hit with about 6 or more banks. 3. Having to come back because they didn't do the paperwork they said they were doing 4. Not sending off my paperwork for my license plate for over month. 5. Oh I forgot a couple things my fault but the I think they still should've been better. The car detailing was horrible I mean cat hair all over the seats and that's my fault should've asked for a better detail. I also received a the car with a key that battery was ready to die. The sales rep was cool More

What a JOKE of a dealership!! John W is no better, you have to practically beg for numbers and 1 to 2 days later you finally get them. (According to John he is always busy, he must selling 30 to 40 cars a have to practically beg for numbers and 1 to 2 days later you finally get them. (According to John he is always busy, he must selling 30 to 40 cars a month to be as busy as he claims to be) And the NUMBERS are a laughing stock, they act like your stupid enough to agree to the numbers. Anybody who buys a vehicle from Surprise Ford has been ripped off. I wonder if the GM knows what a joke his dealership is. Hey John why don’t you and your desk managers sell your cars to a real dealership so we can purchase from them. I had found a 2nd vehicle that I was going to purchase for my daughter but you guys screwed up the car I wanted so you actually lost 2 deals!! Just FYI for you guys you should really stop treating people like that are stupid. Stop trying to RIP people off with changing the prices on your cars and by trying to add bogus adds to the price. More

Sales team was great, bought a used explorer in january and bought a warranty. Now that its getting hot out we noticed the air would only cool to 70 degrees unless the RPMs were high(for reference, i have and bought a warranty. Now that its getting hot out we noticed the air would only cool to 70 degrees unless the RPMs were high(for reference, i have an 18 ford that puts out 40 degree air while at idle, and had on 06 chevy that did the same, a 07 crown vic that blew at 44 degrees and a 13 kia with similar qualities. We brought it in and the tech said he couldn’t duplicate the issue(he tested it in the am when its cool out, after we stated the issue only happens when it is hot, like 95 and above). He said he did find a leak at a valve and we were .5 lbs low - the valve not being covered by this amazing warranty. When i asked why i was charged so much for freon, the advisor told me the vehicle takes 2.5 lbs and that freon couldn’t be reclaimed( which is a lie - the system is evacuated and the freon is stored in the freon tank on the AC machine). When I left, the issue remained. I brought it back and they can not duplicate the issue, again. Now i have to take my vehicle to another mechanic to actually find and repair the issue. This is the last dealings ill have with surprise ford. More

Dann Hogan and the Surprise Ford Team went above and beyond throughout the whole experience, and we felt welcomed and helped at all times in a process that can feel so overwhelming if not done right. beyond throughout the whole experience, and we felt welcomed and helped at all times in a process that can feel so overwhelming if not done right. Dann was very helpful during the whole process, he was very insightful regarding the available units, and the available options, and at the end, we went home with an amazing unit. I’m definitely part of the Surprise Ford Family now, thanks Dann! More