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Surprise Ford
Surprise, AZ
575 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 575 reviews
May 30, 2021
My salesman Dan was awesome! We got a great deal and it was one of the best car by experiences I've had. Would definitely buy another car from them. was one of the best car by experiences I've had. Would definitely buy another car from them. More
by tifoon49
Employees Worked With
Dan Hogan
May 29, 2021
I am very happy with my purchase of my an F150. I received excellent service. They went out of there way to make my experience a good one. I would go again when i am ready to purchase another vehicl received excellent service. They went out of there way to make my experience a good one. I would go again when i am ready to purchase another vehicle. More
by Mrs Jackson
Employees Worked With
Dann Hogan, Nicholas J. Van Horne
May 23, 2021
I bought 2017 Ford Fusion SE w/1.5L ecoboost motor brand new in January 2018 and started to have issues for the past year and half. Note that I do all schedule maintenance on my vehicle. At 39K miles, car new in January 2018 and started to have issues for the past year and half. Note that I do all schedule maintenance on my vehicle. At 39K miles, car stalled, and check engine light appeared, my service advisor told me it was a bad throttle body which was covered under warranty. At 40K miles, Recall stating steering wheel nut could possibly become loose and steering wheel detach while driving, covered under warranty. At 45K miles, another recall required update that coolant possibly leak into cylinder head, covered under warranty. At 53K miles, Camshaft positioning sensor failed caused check engine light to appear (formally known as PVC valve) failed, covered under warranty. Lastly, early February 2021, driving on freeway and lost power check engine light flashing, pulled over to check, engine idle rough. I hooked it to diagnosis tool gave me code P0302 misfire in cylinder 2, took it the dealer and told me that there was internal damage done to the piston and needed a long block or engine replacement at 61K miles! Contacted Ford customer care center, told me they would only cover 55% of cost of $8.9K because it was outside factory warranty of 60K miles. Note that I did confirmed extended warranty and did so little over 60K miles right before my motor blown. Absolutely ridiculous! I do not feel I should pay for this; this is a Ford defect on their part. I am a U.S. military veteran of 20 years of faithful service to our country. I had to seek non-profit veteran foundation for the remaining 45%. Furthermore, Ford has one of the worst poor customer service in the industry, spoke to multiple reps along with one supervisor at Ford Customer Care, they kept telling me that they do not have phone or an email to contact corporate, just an address to write them a letter, REALLY!?!? Who writes a letter these days will all the technology we have today and with Ford being a large corporation not having this option? I feel as though they just don’t care and don’t want to deal with the issue. All I am asking for is for them to make it right, the motor should not have been replaced on 4-year-old vehicle with 61K miles. I did some research and it appears Ford knows of this issue but does nothing to make it right. If I could rate Ford on every customer service platform, I would give zero stars out of 5. I will not purchase nor recommend Ford to anyone, EVER!!! After I got my motor replaced, I had to turn it back to my advisor due to check engine light and hard idle four days later. Service tech found rodent damage to fuel pressure rail harness, no one’s fault. Paid $400 out of pocket because insurance deductible threshold is $500. A week after I got it back, I got another check engine and wrench light. He dealer told me it was a bad throttle body and the wire harness may need to be replaced. They just replaced the throttle body and not the harness. Week and half later, same issue, this time they are replacing the wire harness. They first quoted me that I would have my vehicle back Thursday, May 13th or Friday, May 14th at the latest. I got a text from my advisor stating that my tech had ordered the wrong harness and had to overnight the right part. Overall, I may have had my car a month in total since February 2021 and it now May 16th, 2021. My advisor told me that he will have his tech finish it on Saturday and I can pick it up on Monday, May 17th. I picked up my vehicle today, May 17, when I got in it, the check engine light was on. My advisor ran the code and it came back as mass air flow temperature sensor. Check the harness and it was not hooked up. After I got home which is about 2 miles from the dealer, I got in my car and the check engine was back on again. Got it back to the dealer and ran the code and came back for knock sensor. That too was not connected. My advisor told me that he had his best tech on this this job. Really? You have your best tech on the job and continuous making same mistake. I can’t wrap my head around this on how terrible this place is ran…Do you think this is acceptable? I do not. I would also like to add that nor my service advisor, Dave or Service Director, Anoelle Azar not once addressed the issue or apologize for the time or issues has inconvenience my family. I have requested on multiple occasions for someone from senior leadership to return my call and still nothing. I’m highly disappointed in Surprise Ford and Ford as a brand. Absolutely unacceptable! Avoid this dealership! More
by chris.f1980
Employees Worked With
Anoelle, Dave
May 20, 2021
We are very happy with our new truck and how we were treated at Surprise Ford. Our salesman, Dann, was very knowledgeable and answered all our questions. There was no pressure. No rushing us for a decis treated at Surprise Ford. Our salesman, Dann, was very knowledgeable and answered all our questions. There was no pressure. No rushing us for a decision. Quality service and treatment. More
by Janet
Employees Worked With
Dann Hogan
April 17, 2021
With regards to being offered a multipoint inspection it was never communicated or brought to my attention! I THINK THATS CALLED COMMUNICATION ! It seems like there is a major lack of communication. Also a was never communicated or brought to my attention! I THINK THATS CALLED COMMUNICATION ! It seems like there is a major lack of communication. Also along with the lack of communication there was no mention of a leak. Had it been brought to my attention , i would have of addressed the issue at that time. Having worked in the automotive industry for 24yrs,I'm very well aware of the importance of maintenance, with regards to the care of my car. YOU CAN MAKE UP ALL THE EXCUSES YOU WANT but definitely there was negligence with regards to the service that was provided. LINCOLN REMAINS BROKEN More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 17, 2021
This was the smoothest automobile purchase/trade transaction I can remember in my over 50 years of buying and selling cars and trucks. My contact was Dann Hogan. He listened to my needs and got me w transaction I can remember in my over 50 years of buying and selling cars and trucks. My contact was Dann Hogan. He listened to my needs and got me what I wanted. I highly recommend him. The entire Surprise Ford staff that I met during my transaction were professionals. More
by Mctacos
Employees Worked With
Dann Hogan
April 16, 2021
Indeed anything to protect there own reputation and CYA, however there was no great measures or discussions stating or brought to my attention regarding leaks, clearly never had a problem going in an having however there was no great measures or discussions stating or brought to my attention regarding leaks, clearly never had a problem going in an having my oil change due to the confidence in the long term service writers there before i always had quality service but I get it due to the high turn over rate there @SURPRISE FORD how many more customers are going to have to experience this inexperience quality of service you provide that comes with a Hefty ticket $$$! More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 14, 2021
4/14/2021 10.55 amVehicle still sitting in drive way 4/14/2021 10.55 am Vehicle still sitting in drive way broken! Nothing resolved and doubt it will be. Be careful here , double check your vehicle if h 4/14/2021 10.55 am Vehicle still sitting in drive way broken! Nothing resolved and doubt it will be. Be careful here , double check your vehicle if having it serviced here . it is a shame when your trust is broken due to the lack of intelligence on the behalf of the staff and technician no accountability here at this place and a very costly mistake! Good job SURPRISE FORD! More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 14, 2021
Horrible experience ! BBB complaint filed ! Buyer beware!!! Nothing resolved vehicle still remains in the driveway broken no one wants to take accountability here it seems and appears to be easier sw beware!!! Nothing resolved vehicle still remains in the driveway broken no one wants to take accountability here it seems and appears to be easier swept under a rug than deal with a customer !! When dealing with Surprise Ford More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 13, 2021
vehicle still sitting in the Drive Way Broken! Due to the lack of intelligence of technician at surprise ford store! Corporate Lady spoken to Friday told me it's not the technician's job to inspect the c the lack of intelligence of technician at surprise ford store! Corporate Lady spoken to Friday told me it's not the technician's job to inspect the car! Mind Blown! Beware! Good Job Berkshire Hathaway More
by Dutchroyal44
Employees Worked With
Raymond Daurte
