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Surprise Ford

Surprise, AZ

4.3
580 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our ...
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 580 reviews

July 13, 2022

Jesse and the entire Surprise Ford team were great to work with, and we would come back again for another purchase. More

by thardy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Guajardo
Jul 14, 2022 -

Surprise Ford responded

Thank you for the positive review!

May 16, 2022

made a appointment two weeks ago . Took time off work to bring car in . Told tec was on vaca tion. . Any responsible or professional business would have the courtesy to call. But what More

by rtut2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
does not matter
May 17, 2022 -

Surprise Ford responded

We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. We are unable to identify you by this screenname to reach out directly so please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.

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February 18, 2022

The manager Jason spoke to me in a condescending tone. Every time I tried to explain my frustration he would cut me off. After much debate with my wife we decided to leave. As we walked away I over heard More

by Matthew
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason, Darrius
Feb 21, 2022 -

Surprise Ford responded

Hello Matthew, we always appreciate feedback from customers, and we are disappointed to hear of this. We never want customers to feel like we aren't providing them with the absolute best in customer service. We are unable to identify you by this screenname to reach out directly so please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577.

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November 19, 2021

Awesome! Marissa is such a sweet heart. She knows how to take care of her customers she did perfect I absolutely recommend her! Thank you so much for all your help and your attentions! More

by amadacarlos2006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Solis
Nov 22, 2021 -

Surprise Ford responded

Thank you for your positive feedback, from all of us here at Surprise Ford!

September 10, 2021

Jazlyn was by far the best sales person that our family has ever dealt with… While keeping in mind that we are in our late 40’s and have bought our fair share of new vehicles. She was a dream to work w More

by John ranger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jazlyn Rice
Sep 13, 2021 -

Surprise Ford responded

Thank you for your positive feedback!

August 30, 2021

Easy, Friendly, excellent sales and financing team! Prompt call backs, Test drive route was a great way to see how the car handled. Dann was awesome! More

by Smconner2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dann Hogan
Aug 31, 2021 -

Surprise Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 18, 2021

* DON'T DO BUSINESS WITH THIS PEOPLE *I was about to * DON'T DO BUSINESS WITH THIS PEOPLE * I was about to sign paperwork and they told "Sorry we just sold your Truck" DISGRACEFUL, UNPROFESSIONAL, UNET More

by Wogi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
GARRET
Aug 23, 2021 -

Surprise Ford responded

We have invested thousands of dollars in technology to stock high-demand vehicles and our inventory moves quite quickly. We apologize we were not able to hold the truck you were interested in. We are also disappointed to hear that our team did not provide you with better communication on its status and we would like to address that with our team. We are unable to identify you by this screenname so please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest availability.

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August 16, 2021

Absolutley disgraceful service!!! The financial person (I can't remember his name) there is completley unprofessional and petty. Just because he was having a bad day, he decided to take it out on us. After s More

by Mrs.N
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
n/a
Aug 17, 2021 -

Surprise Ford responded

It is our goal to provide outstanding customer service in all that we do and we are very disappointed to hear of this. We take these claims very seriously - we make it our mission to be an inclusive environment for all. We are unable to identify you by this screenname but we would like to speak with you to get more information about your visit so we can address your concerns with our team. Please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest availability.

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August 10, 2021

This dealership needs to have a training class in customer care. Was humiliated and the entire team was laughing and pointing. Like it was a joke to them. More

by 29smalls
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Aug 11, 2021 -

Surprise Ford responded

We are extremely concerned by the behavior you have described. We are unable to identify you by this screenname but would like to speak with you as soon as possible for more information on what happened. Please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest availability.

More
August 07, 2021

Dan Hogan was wonderful He worked very hard to find the Dan Hogan was wonderful He worked very hard to find the perfect deal and truck. We are so pleased and will return for another vehicle More

by bigredkaren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 09, 2021 -

Surprise Ford responded

Thank you for your positive feedback!

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