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Surprise Ford

Surprise, AZ

4.3
585 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our ...
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 585 reviews

December 24, 2022

Worst experience ever I went online looking art a car Joe contacted me telling me he sent me to many banks without my permission as a joke. I am in contact with the ftc and ag as we speak. Joe thought it was More

by joshescalade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joseph Rojas
Jan 06, 2023 -

Surprise Ford responded

We strive to provide our customers with a great experience so we’re concerned by your review. We are unable to identify you by this screenname but it’s important we speak with you to get additional details so we can address your concerns. Please contact our Customer Service Manager Lucy Penaloza at 623-666-8577 at your earliest availability.

More
Jan 06, 2023 -

joshescalade responded

Called Lucy she doesn’t return calls

October 18, 2022

I took my Escape in for a routine oil change. At no point did the advisor do a walk around with me before or after service. When I got my Escape back there was a loud rattle coming from the passe More

by G_benson2004
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
September 04, 2022

Had an Amazing Salesman! But wanted to purchase a 2018 Expedition and I was asked if I knew how much the vehicle cost. Keep in mind we also told them we were looking at More

by Luis P.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember because I WALKED OUT!
Sep 12, 2022 -

Surprise Ford responded

Luis, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact our Lucy Penaloza, our Customer Service Manager, at 623-666-8577 and we will do our best to make this better.

August 19, 2022

Tried to purchase bronco the wait was too long so I had to get a vehicle from somewhere else went to get my reservation and deposit money back and I’ve received absolutely no response from the salesman Bri More

by Lucifer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Aug 22, 2022 -

Surprise Ford responded

We’re disappointed to hear you have had issues getting in touch with our team regarding your reservation. Cancellations of reservations and refunds are done through Ford so we will be happy to get this facilitated for you. We are unable to identify you by this screenname to reach out directly so please contact our Customer Service Manager Lucy Penaloza at 623-666-8577 at your earliest convenience.

More
August 09, 2022

Went to see/test drive some cars, was going well, asked for a trade value, told they would need to make some calls and get back to me the next day, didn’t happen. I called, left a message to call me back, More

by British_Guy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marissa?
Aug 10, 2022 -

Surprise Ford responded

We strive to provide a 5-star experience so we’re very disappointed to hear this and apologize for your experience. We want to address your concerns so please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest availability.

July 13, 2022

Jesse and the entire Surprise Ford team were great to work with, and we would come back again for another purchase. More

by thardy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Guajardo
Jul 14, 2022 -

Surprise Ford responded

Thank you for the positive review!

May 16, 2022

made a appointment two weeks ago . Took time off work to bring car in . Told tec was on vaca tion. . Any responsible or professional business would have the courtesy to call. But what More

by rtut2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
does not matter
May 17, 2022 -

Surprise Ford responded

We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. We are unable to identify you by this screenname to reach out directly so please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.

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February 18, 2022

The manager Jason spoke to me in a condescending tone. Every time I tried to explain my frustration he would cut me off. After much debate with my wife we decided to leave. As we walked away I over heard More

by Matthew
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason, Darrius
Feb 21, 2022 -

Surprise Ford responded

Hello Matthew, we always appreciate feedback from customers, and we are disappointed to hear of this. We never want customers to feel like we aren't providing them with the absolute best in customer service. We are unable to identify you by this screenname to reach out directly so please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577.

More
November 19, 2021

Awesome! Marissa is such a sweet heart. She knows how to take care of her customers she did perfect I absolutely recommend her! Thank you so much for all your help and your attentions! More

by amadacarlos2006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Solis
Nov 22, 2021 -

Surprise Ford responded

Thank you for your positive feedback, from all of us here at Surprise Ford!

September 10, 2021

Jazlyn was by far the best sales person that our family has ever dealt with… While keeping in mind that we are in our late 40’s and have bought our fair share of new vehicles. She was a dream to work w More

by John ranger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jazlyn Rice
Sep 13, 2021 -

Surprise Ford responded

Thank you for your positive feedback!

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