Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.5
754 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Maverick. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
Contact Dealership

16825 W Waddell Rd

Surprise, AZ

85388

Directions

By Type

Showing 754 reviews

June 26, 2026

The entire experience was transparent and the folks could not have been any better. From the Salesman to the Managers to the Finance and Service Depts - top notch. More

by BRAD.BECKNER
Recommend Dealer
Yes
Employees Worked With
Tavi
Print
Jun 29, 2026 -

Surprise Ford responded

Your positive feedback genuinely means a great deal to us, Brad. Transparency is something we hold as a true standard, not just a talking point, so hearing that it showed throughout your entire visit is incredibly rewarding. We are glad every team member you encountered, from Sales to Finance to Service, made a strong impression. We look forward to being here for you whenever you need us next.

June 26, 2026

Always a good time. Swapped for both electric vehicles. Brett handled it perfectly Would definitely go back More

by budathompson1
Recommend Dealer
Yes
Employees Worked With
Brett Sallas
Print
Jun 29, 2026 -

Surprise Ford responded

We are honored to hear that your experience with us continues to be a positive one. Making the switch to electric vehicles is a significant decision, and we are glad to know the process felt seamless and well-handled. We will be sure to pass along your kind words. We look forward to welcoming you back whenever you need us!

June 24, 2026

I am still in shock! I got the vehicle I wanted, and the process was smooth, and I didn’t feel any pressure. I also was given time to complete the process. Thank you! More

by roxannetsosie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Rosevick, Xavier Rodriguez
Print
Jun 25, 2026 -

Surprise Ford responded

Thank you immensely for sharing your experience with us! We are so happy to hear that you were able to drive away in the vehicle you wanted, and that the process felt smooth and pressure-free. That is exactly the kind of experience we strive to provide for every customer. We truly appreciate you taking the time to leave such a wonderful review. Your kind words mean a great deal to us, and we hope you are enjoying your new vehicle. We look forward to serving you again in the future!

June 22, 2026

Excellent car buying experience. Don and Juan were both friendly, helpful, honest, and straightforward. Don was exceptionally knowledgeable about Ford vehicles and took the time to a More

by Kristin.blackberry
Recommend Dealer
Yes
Employees Worked With
Don Doncea (sales) & Juan (finance). Both were amazing.
Print
Jun 24, 2026 -

Surprise Ford responded

Thank you for your wonderful feedback, Kristin! It is truly great to hear that Don and Juan made your car buying experience such a positive one. Knowledgeable, honest, and helpful service is exactly what we strive to provide, and it is wonderful to know that came through during your visit. We appreciate you taking the time to share your experience, and we look forward to welcoming you back to Surprise Ford whenever you are ready for your next vehicle or need anything else. We will be sure to pass along your kind words to the team!

June 21, 2026

Zack, He was fantastic. Nick, manager made this easy and painless to reach a doable price. More

by NOBORDERSREALTY
Recommend Dealer
Yes
Employees Worked With
Zack
Print
Jun 24, 2026 -

Surprise Ford responded

Your positive experience means a great deal to us, and we truly appreciate you taking the time to share it! It is wonderful to hear that Zack provided fantastic service and that Nick made the pricing process easy and straightforward for you. That is exactly the kind of experience we strive to deliver for every customer who walks through our doors. We are grateful for your kind words and look forward to being here for you whenever you need us again. Thank you for choosing Surprise Ford!

June 21, 2026

The sales girl I worked with is named Camryn. She was sweet and attentive and helpful.I couldn't ask for more. I've never built a truck before. It was a new experience for me. And they made it ea More

by ssgodinez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Garate
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camryn and George
Print
Jun 23, 2026 -

Surprise Ford responded

We are thrilled to hear about your experience building your first truck! It is wonderful to know that Camryn's attentiveness and helpfulness made such a meaningful difference, especially for a first-time truck build. We truly appreciate you sharing your kind words. At Surprise Ford, we take great pride in making sure every customer feels supported and comfortable throughout the process, and it sounds like that is exactly what happened. We hope you are absolutely loving your new truck, and we look forward to being your dealership of choice for years to come!

June 20, 2026

How did you not feel like the salesman were transparent enough. Not only that I was lied to several times during the process. Toward the end, I felt like I was jumping through hoops just to be lied to you More

by invhnd
Recommend Dealer
No
Employees Worked With
John
Print
Jun 24, 2026 -

Surprise Ford responded

We are disappointed to hear about your experience regarding the sales process and the concerns you’ve described with communication and transparency. We strive to provide clear information and a straightforward experience throughout every step of the purchase process. We appreciate the opportunity to review your feedback and better understand your concerns. Please contact Jesus Garate, our General Sales Manager, at 623-666-8577.

June 19, 2026

Everyone was super respectful and nice. I appreciated the fact that I was treated like a human and no one was pushy. Normally, I dread buying cars because the process is so long, but Ben an More

by gizelle1219
Recommend Dealer
Yes
Employees Worked With
Ben
Print
Jun 22, 2026 -

Surprise Ford responded

Thank you for sharing such a wonderful review! It means a great deal to hear that you felt respected and at ease throughout the entire process. We truly believe that buying a car should be an enjoyable experience, and we are so glad that came through for you. We will be sure to pass along your kind words to Ben, Bryce, and the team member who helped you get acquainted with your new vehicle. Congratulations on your new car, and we look forward to being here for you whenever you need us!

June 16, 2026

They were professional and experienced in doing their job There was courtesy in answering questions that I would ask More

by trevinohilario2
Recommend Dealer
Yes
Print
Jun 17, 2026 -

Surprise Ford responded

Thank you for taking the time to share your experience with us! It is truly wonderful to hear that our team demonstrated professionalism and expertise while also making sure your questions were answered with courtesy. That is exactly the kind of experience we strive to provide for every customer who walks through our doors. We appreciate you trusting Surprise Ford, and we look forward to serving you again in the future!

June 13, 2026

Ben made the experience very easy Ben was good in buying our truck. He had the knowledge and very professional and helpful. He made our experience very easy. More

by debbiewolfinbarger
Recommend Dealer
Yes
Employees Worked With
Ben
Print
Jun 16, 2026 -

Surprise Ford responded

We are grateful for your kind words and for taking the time to share your experience! It is wonderful to hear that Ben provided you with knowledgeable, professional, and helpful service throughout your truck-buying journey. At Surprise Ford, delivering a smooth and enjoyable experience for every customer is something we truly care about. We will be sure to pass along your appreciation to Ben, and we look forward to being here for you whenever you need us in the future!

1
2
3
...
76