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Surf City Nissan
Huntington Beach, CA
160 Reviews
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Showing 160 reviews
March 20, 2022
Shady as xxxx. Got spam in my mailbox saying they ran my credit and want my car. They have an opt out number that needs your social security number, date of birth a Got spam in my mailbox saying they ran my credit and want my car. They have an opt out number that needs your social security number, date of birth and address to opt out. Although after you enter all that info (used fake info) they ask you to speak your street name and it just keeps asking you until you hang up. Called the other number and a rude sales guy picked up. Told him hey I got this thing in the mail can you remove me and all he wanted was more of my info. Super shady dealer, would be very comfortable buying from them. Beware of scamer tactics More
by NissanTransmissionsFail
Employees Worked With
Tony McKinney
January 13, 2022
Bunch of crooks, working in this place, I got scammed and got an apology from anyone. They would make sign at any cost, long story short, my sister when there to buy a car, since her credit is not good she w got an apology from anyone. They would make sign at any cost, long story short, my sister when there to buy a car, since her credit is not good she was asked to get a Co-signer my sister called me asking me if I could help her out, I said yes, I got a call from this dealer asking me for my info, I wasn’t sure about the whole deal so when I was asked for the interest rate the woman on the phone said don’t worry about the numbers look great, but she needs $2500 down, I was still wandering about the interest rate plus they told my sister to give back her car to the bank, knowing how crazy and huge damage that could’ve cost her, she wanted to trade in her car but since it wasn’t cost Affective for them they wanted her to just give it back even though they a sure her they could take her car as a trade in. Before I knew it I was the only buyer when I found out I was like no way!!! That’s not the deal how could o be the owner when I’m not even there I live 3000 miles away from CA, long story short these crooks opened an account on my name for $2500 without my Consent I found out when my credit app notified me and. Not only they opened the account they cash it all out, affected my credit, I took a plane from Philadelphia to California to talk to someone face to face, when I did the Supposed to be manager Couldn’t give me a right answer just blaming the lady that do all the paperwork saying that she wasn’t even there at the moment and he needed to have more to the story. I opened a claim through the Business bureau administration and credit bureaus. This asho*%# never called me not apologized watch out they would lie to their core! STAY AWAY FROM THIS PLACE THEY KNOW WHO I AM IF THEY DONT LIKE THIS REVIEW THEY CAN CALL ME ANYTIME!!! More
by Jose
Employees Worked With
Don’t remember the names. All Hispanics the ones I deal with.
October 16, 2020
terrible experience, i was having a hard time pulling my statements up on my fintech bank and was told multiple times by my sales rep that i should "get a real bank" and that when i return to visit to "have statements up on my fintech bank and was told multiple times by my sales rep that i should "get a real bank" and that when i return to visit to "have a real bank" never returning. More
by Jon
Employees Worked With
cant remember
September 02, 2020
Advisor was Danny G and he gave excellent service! He was able to get me in the same day and shuttle me to and from work without any inconvenience! However I did call after I noticed my slip didn’t have the able to get me in the same day and shuttle me to and from work without any inconvenience! However I did call after I noticed my slip didn’t have the correct phone and some lady answered and didn’t want to take a message and sent me to his voicemail. I called back and some gentlemen answered he took the message for me! Other than that everything was great! Oh also my shuttle driver has excellent driving skills! Thank you for the Facebook promotion price! SATISFIED CUSTOMER! More
by AdiLa
Employees Worked With
Danny Garcia
April 26, 2020
Worst experience ever! Went in there with an okay almost good credit had a truck then i trade it in for a newer one. After the trade in i was still getting charged for the first one which i had already trad good credit had a truck then i trade it in for a newer one. After the trade in i was still getting charged for the first one which i had already trade in! I would go and call to see what was wrong all they would tell me to "ignore it" 3 months passed I found out they never sent the check for the first truck so it was still open on my credit which it totally ruined it !! Now they have not done nothing help me. More
by paulogarcia960
Employees Worked With
Gerson, cecilia
February 24, 2020
STAY AWAY. SCAM ARTISTS. RIP-OFF DEALERSHIPVERY CARELESS STAY AWAY. SCAM ARTISTS. RIP-OFF DEALERSHIP VERY CARELESS MANAGEMENT. I went to that dealer on 12/15/2019 and purchased a Nissan Leaf SL PLUS and si STAY AWAY. SCAM ARTISTS. RIP-OFF DEALERSHIP VERY CARELESS MANAGEMENT. I went to that dealer on 12/15/2019 and purchased a Nissan Leaf SL PLUS and signed the contract. We were waiting for some money coming from Replace your Ride Program to be able to pick up the car.I called them couple of times to make sure that everything is on the right track, and every time they confirmed that the car is on hold for me, and THEY CAN NOT SOLD IT WITHOUT LETTING ME KNOW. The last time I spoke to them was on Wednesday 01/29/2020 and spoke to couple of people there and they confirmed that the car is on hold for me. On Monday, 02/03/2020 when the money came, they told Replace your Ride representative that they sold the car a week before. I was not informed about that though I have a signed contract with them. I called the place many times to see what happened, but they lie every time I call. I leave a message to the finance department and to the general manager, but they live in another world and they never return the calls. The whole experience is so bad, and I really warn everyone before going to that place. I can not believe Nissan is risking their name with such place. Now I am without the car because I simply trusted this filthy dealership. More
by hoba227
Employees Worked With
Dennis / Claudia / Mark
January 18, 2020
Brought my car in for an oil change and now it is not drivab Worst experience of my life! I took my car in two weeks ago for a routine oil change and tire rotation because I had an out of town trip scheduled for Worst experience of my life! I took my car in two weeks ago for a routine oil change and tire rotation because I had an out of town trip scheduled for the same day to drive to San Francisco. After getting my oil changed, I got on the highway and within minutes my steering wheel started shaking aggressively after exceeding 60 miles per hour. I immediately returned to the dealership and they looked at it and said I needed to replace my wheel bearing. This is not an issue I ever had before getting my oil change and tires rotated and was never mentioned after my oil change (the documentation stated no issues with my car). Due to my car being damaged by Surf City Nissan, I had to rent a car to go on my out of town trip. When I returned to town on Monday of this week, I went back to Surf City Nissan so they can look at my car and hopefully fix what was damaged. After looking at my car, they stated I needed a wheel bearing for sure (even though I didn't need one before coming to this shop) and that it would cost over $400 to fix. I work on cars for fun and know there are warning signs before your wheel bearing goes bad which I had none. I asked to speak to the Service manager. She was a very rude and condescending woman and attempted to talk over me instead of letting me speak. I am a business professional who works hard and was talked to like a piece of crap. I was told by the service manager (with a smirk on her aging face), that I only had two options: I could either leave my car here today and pay over $400 to get fixed or I could come back another time and pay over $400 to get an issue fixed I never had before coming to Surf City Nissan! I am writing this review so no one else must endure the nightmare I went through with this scam Dealership. It’s been almost two weeks and my car is currently not drivable and I have to uber everywhere I go. The only good part of this dealership is Daisy in the service department who does an amazing job. Do not be followed by the countless face reviews Surf City Nissan has. I currently have a compliant open against Surf City Nissan with the Bureau of Automotive Repair. If they don’t do the honest thing and fix my car to the condition it was before getting serviced, my lawyer and I are prepared to seek legal action. Do not bring your car to this scam shop or you will regret it! More
by mgibson44
Employees Worked With
Female Service Manager
January 15, 2020
Service Department I will never go back to this "new ownership" dealer. I bought my car (Nissan Rogue 2017) in late 2016. I paid cash for a brand new car. I was given I will never go back to this "new ownership" dealer. I bought my car (Nissan Rogue 2017) in late 2016. I paid cash for a brand new car. I was given 3 free oil changes when I bought it. I recently took my car in for the 3rd oil change and the new dealer would not honor it because "we are a new dealer". However,they said, we can give you an oil change for $69.95. I put very few miles on my car and the sticker said to bring it back at 12,000+ miles. The car had not reached 12,000 miles yet! They did not budge so they just lost a customer and my rating is poor---never to return the this new dealership again! More
by hbdonna
Employees Worked With
Jasmine who schedules appointments and unknow in the service department.
August 11, 2019
Great customer service! Friendly staff and great customer service.it only took 3 hours for s trade in and purchase. i would recommend this dealership to my friends and family Friendly staff and great customer service.it only took 3 hours for s trade in and purchase. i would recommend this dealership to my friends and family. More
by Raptor
Employees Worked With
Justin
April 30, 2019
Leaf purchase Friendly, time consuming 3 hours on an appointment. Not aware auto security system was an additional add -on to car, made to sound like it was includ Friendly, time consuming 3 hours on an appointment. Not aware auto security system was an additional add -on to car, made to sound like it was included. More
by Mmoore
Employees Worked With
Omar
