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Surf City Nissan
Huntington Beach, CA
132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 132 reviews
August 11, 2019
Great customer service! Friendly staff and great customer service.it only took 3 hours for s trade in and purchase. i would recommend this dealership to my friends and family Friendly staff and great customer service.it only took 3 hours for s trade in and purchase. i would recommend this dealership to my friends and family. More
by Raptor
Employees Worked With
Justin
April 30, 2019
Leaf purchase Friendly, time consuming 3 hours on an appointment. Not aware auto security system was an additional add -on to car, made to sound like it was includ Friendly, time consuming 3 hours on an appointment. Not aware auto security system was an additional add -on to car, made to sound like it was included. More
by Mmoore
Employees Worked With
Omar
April 12, 2019
Mr. Campbell rocks Great service got me in and out got me on the road got me my payment I want it great service. I will go back and buy another car again Great service got me in and out got me on the road got me my payment I want it great service. I will go back and buy another car again More
by Armada Guy 444
Employees Worked With
James
March 11, 2019
Excellent experience Great people that are willing to help and make you drive off with the car YOU want. They are friendly and courteous, i had a pleasant experience and w Great people that are willing to help and make you drive off with the car YOU want. They are friendly and courteous, i had a pleasant experience and would definitely recommend it. More
by Artie08
Employees Worked With
Mike and Sherlyn
January 06, 2019
Great sales dept but finance dept sucks Drove almost an hour to get to dealership. Although I didn’t get the car I drove down for, I got something better thanks to Donte, Jon (I think that w Drove almost an hour to get to dealership. Although I didn’t get the car I drove down for, I got something better thanks to Donte, Jon (I think that was his name - former Marine) and Landrew. Deal was done within 30 minutes of arrival but got tied up in finance dept. (we were at dealership for 4 hours). We got there before a couple of guys, made our deal before they got there but for some reason they got into finance before we did. I was waiting for finance while they were still negotiating so I know for sure we should’ve been first. Come to find out they purchased a full price car when I purchased a used car and finance decided they were the better customer!? We waited 3 hours before we got into finance and that’s only because I complained and Donte/Landrew stepped up to help out. Both stayed two hours after the time they were supposed to get off to help us out. Only reason why I would recommend the dealership as a whole is because I appreciated the help and efforts of Donte, Jon and Landrew. If not for them, I would recommend others go elsewhere. Would’ve been 5 stars if not for finance dept. More
by Two time Nissan leaf buyer
Employees Worked With
Donte, Jon, Landrew
December 21, 2018
It was exhausting but we got the price close to our budget Ricardo and Chris were very helpful. We were expecting to pay less as per their first offer, but it ended up being a little more, that was a little di Ricardo and Chris were very helpful. We were expecting to pay less as per their first offer, but it ended up being a little more, that was a little disappointing but we ended up going back to the store and closing the deal. More
by Leticia
Employees Worked With
Ricardo and Chris
July 14, 2018
Great Dealership Drove up from San Diego to look at a used car. Donte had the car ready for us to see and test drive. Donte was very helpful and made the process of pu Drove up from San Diego to look at a used car. Donte had the car ready for us to see and test drive. Donte was very helpful and made the process of purchasing the car go smoothly. Would have rated the experience a 5 star, but I spent close to 6 hours at the dealership. We decided to purchase the car within 45 minutes. So, I’m not sure why there was such a delay. More
by Xterra12345
Employees Worked With
Donte and Steve
June 19, 2018
Bad Attitute/Do not Care Attitute Well, I purchased an extra key for my 2016 Leaf and had to go there to have it programmed. I called 714)500-6000 for an appointment and was told I did Well, I purchased an extra key for my 2016 Leaf and had to go there to have it programmed. I called 714)500-6000 for an appointment and was told I did not need one, just show up before closing time. The closing time for Mon was 6 pm, I was there at 4:15 pm and there was only one guy at the counter helping another customer and about 03 waiting in line, including me. After 15 min, Daisy Madrigal came out, assisted another gentleman with his car then walked to the back office, now I was the next in line. When Daisy came back after about 10 min, I came up to her and asked "Can you help me", she looked at me and responded "You want me to help you?". Seriously, did she think I just did not have any thing to do, showed up at Surf Nissan, stood around and did nothing? And during the waiting period, not one customer service acknowledge that I was standing there, not even "Hi, we will be right with you"? What kind of customer service is that? Then I had to explain to Daisy why I was there to have my key programmed. Get this, the waiting time is an hour for the programming, because they only had 02 technicians on site at 4:30pm, but the closing time was 6pm and there were few others who came after me. Poor planning, poor customer service, and the manager just sat in his office, casually looked out, but did not express any concern or greeting customers who had been waiting for their turn to be served. On top of that, after waiting in the lounge for my key to be programmed, Daisy came up and asked me ' The tech wanted to know why do you want a second key while your first key is till working?" What kind of question was that? I wanted to have 2nd key so I purchased it. How I use it is my business. For sure, I did not just want to give away my money for a very lousy service. I had had bad experience with the sales department, that why I bought my Leaf at Stadium Nissan. For the key, I thought any dealer could handle it easily. After paying for over $300, I must write this review so all consumers out there should think about twice before you want to have any thing to do with SURF NISSAN in Huntington Beach. SADLY, their employees attitude and goal are not serving customers. More
by Maxie
Employees Worked With
Daisy Madrigal
March 19, 2018
Dealer did not do a proper Certified Pre-Owned. Be very careful when you buy cars from this dealership. my Certified Pre-Owned car was not properly certify and I found out to late. the certification Be very careful when you buy cars from this dealership. my Certified Pre-Owned car was not properly certify and I found out to late. the certification that should have been done before the cars was put out for sale was not done. the dealer did not have the Certified Pre-Owned check list for my car and after 20 days I still not have it. the car was advertise as able to play mp3 songs, did not. there is a big hole on the inside of the car, if a proper inspection was done there would be no way the hole would not be found. after I complain to the dealership my family was harassed by the sales agent over the phone multiple times. be very careful when dealing with finance department. especially with any rebates you may get from Nissan. More
by edward cadena
Employees Worked With
Tony Mawyin
February 21, 2018
New car purchase The experience was great,salesman David Ortega was very nice and did everything to make me happy and made the purchase process easy,Robert did my fina The experience was great,salesman David Ortega was very nice and did everything to make me happy and made the purchase process easy,Robert did my finance paperwork. Very nice,quick and painless process. More
by Linda123
Employees Worked With
David Ortega and Robert
