Surf City Nissan

I was very displeased with this company, first of all, I was talking to a girl named Sophia of which she told me that they were doing 120% on used cars. Mind I told her that I was coming a far from Temecul was talking to a girl named Sophia of which she told me that they were doing 120% on used cars. Mind I told her that I was coming a far from Temecula, CA and not to waste my time, well I told her that I wanted to come up there next week but she insisted that I can take pictures of my car inside and out so that they can evaluate the car well, just like my friend said, you need the actual have the car in person in order to do the evaluations but I specifically told the girl that my AAA membership does not kick in until next week, well she still insisted that we come up there so I said well what the heck I will give it a try. We went up there as I thought, and she never introduced herself to me but instead she brought her manager to speak with me of which he told me that you need the car in person in order for us to evaluate the car. I was so heated and mad, and I told him that I told her 3 times is she sure that I should not come up there and not waste my time and I told him that I was very pissed, and they need to reimburse me my gas money for wasting my time. I told Sophia that I can bring the car up there next week, but she insisted that it was okay to come up there without the car. This place is so unprofessional with young people, and I will never ever be coming to this place again because she clearly lied to me and basically, she wanted me to come up there to trade the car in but I told her that I was not doing a trade that I was just giving the car away so, yes, she is very unprofessional and I am so disappointed. More

A few weeks ago, the Service Center at Surf City Nissan ripped me off for over $3,000. We towed in our vehicle with a P-CODE report. Miraculously, the Service Center and its sales people came up with diff ripped me off for over $3,000. We towed in our vehicle with a P-CODE report. Miraculously, the Service Center and its sales people came up with different codes and gave the "absolutely needed" new repairs that would " fix the car and make it safe to drive." On the next miraculous event, we left the service department with the supposedly fixed car. A few hours later, the engine light came on and the car was running the same way it was before the alleged repair. Needless to say, we towed it back and instead of doing the repair we already paid for, the service center sales lady came up with additional repairs that were " unfortunate. " They refused a refund and also refused to fix the car with the huge payment we already paid. My experience was absolutely horrible and the service center sales folks should be ashamed of themselves for the fraud they participate in. Shame on them. Although it was a rough ride, we drove our broken car a mile down the road and actually got it fixed right up. More

Two weeks ago my dad got a letter in the mail saying we still owed for the down payment. When my dad called the number where I make my payment they had said that I didn't owe anything and to ignore the let still owed for the down payment. When my dad called the number where I make my payment they had said that I didn't owe anything and to ignore the letter. A week later passes by and I get the letter again so this time I decided to call the number on the letter the reason why we decided to call the other number where we make the payments is because to us it was weird that they wanted cash, So when I called I spoke to Julie and she was being so unprofessional she made it seem like I didn't want to pay. Julie is working for the company, she isn't the owner so she needs to respect others. She isn't better than others. She should of gave me more information on what I can do instead of having a nasty attitude. I've never had an issue like this where I felt so disrespected at other dealership More

Part of going out to buy a car is also the trust, and relationship between the dealer and his clients, my family and I bought 2 new cars for the year, we were promised some gas cards, when we went to loo relationship between the dealer and his clients, my family and I bought 2 new cars for the year, we were promised some gas cards, when we went to look for them on several occasions they never worked. code or they resolved us by speaking with the service manager, they took our car for 35 minutes and then they said that the code on the gas pump does not work, come back later, we spoke with the saleswoman, a certain Maggy who had already returned from vacation from Colombia and he told me give me your phone number, that's how it happened, after several calls he never returned our calls for anything or as a courtesy, and to this day no one has said anything. That's why they lost a family as a client, business relationships are honest More