Supreme Toyota of Hammond

Supreme Toyota Stope in and ask for Willian Bunns and trust me this guy will take care of the rest. The service he provided was 5* and overall great experience Stope in and ask for Willian Bunns and trust me this guy will take care of the rest. The service he provided was 5* and overall great experience More

My new car purchase I visited supreme Toyota of Hammond for a service not expecting to buy a new vehicle. But I received a call from Joshua Nolan A sales rep who took his I visited supreme Toyota of Hammond for a service not expecting to buy a new vehicle. But I received a call from Joshua Nolan A sales rep who took his time to explain my options on trading in my vehicle. Ive been really wanting to upgrade to a new car but I didn't think I could he made me feel comfortable and gave me all of the affordable options in trading and upgrading to a new car. I will absolutely reccomend him to my family, friends, and co workers in their search for a new vehicle More

Great purchase experience I rate my experience 5 stars because of the friendly and honest service. I plan on returning to this dealership on my next vehicle purchase I rate my experience 5 stars because of the friendly and honest service. I plan on returning to this dealership on my next vehicle purchase More

So easy! We won't go see anyone else but Mike Smith. We have been buying cars from him for years, and he listens to what we want out of our vehicles. He keep We won't go see anyone else but Mike Smith. We have been buying cars from him for years, and he listens to what we want out of our vehicles. He keeps looking until he finds the perfect one, and we appreciate all of his hard work. We used to dread buying vehicles, but Mike makes it as painless as possible. He needs a raise so you can keep good people like him with your company. More

GREAT SERVICE!!! These guys always take care of my car and all it's need! Everyone does a great job but I only see Rae when I go in. He always has a delightful attitud These guys always take care of my car and all it's need! Everyone does a great job but I only see Rae when I go in. He always has a delightful attitude and will help with anything. Thanks guys More

Great customer service Very personable, thorough and accommodating. I plan to refer my friends and family to Samantha and the team at Supreme if any are in the market. Very personable, thorough and accommodating. I plan to refer my friends and family to Samantha and the team at Supreme if any are in the market. More

Best in the business Can't find better service from anyone. They bend their backs to make it happen every single time. I love it there. Thank you guys. Can't find better service from anyone. They bend their backs to make it happen every single time. I love it there. Thank you guys. More

Beware Visited Supreme Toyota this week from Baton Rouge. Before arriving I asked (via email) for a general estimate of all fees they charge in addition to t Visited Supreme Toyota this week from Baton Rouge. Before arriving I asked (via email) for a general estimate of all fees they charge in addition to the price of the vehicle itself, not including taxes (e.g. license, title, registration, etc.). I was told, in writing, that the fees would total approximately $440. After arriving and looking over the truck (2016 Tacoma), we made an offer and were invited to take a seat in the main lobby area while our sales rep and manager "ran the numbers." Upon their return, they showed us a purchase agreement (which we had to initial) that showed only two items: 1) Full sticker price of the vehicle; 2) A $495 charge for a product called Autoguard, which they said was mandatory, non-negotiable, and in addition to any fees charged "in the finance office" (i.e. title, license, registration). My wife and I expressed immediate concern that the sticker price of the vehicle had not been discounted at all; and that the $495 Autoguard charge had not ever been discussed with us prior to our visit. We explained that we were told, via email, the only extra fees on top of the sticker price would be $440; and as a result, we were very upset to see an additional $495 charge appear on the agreement. The sales manager then offered to reduce the full sticker price of the vehicle by $500 (to "offset" the Autoguard charge), but would not agree to tell us the other, typical fee amounts (i.e. title, license, registration, etc.) unless and until we signed the agreement in front of us. At that point, we were ready to walk out. The sales manager tried to explain that he wasn't trying to rip us off; that the Autoguard product "pays for itself over time"; that he "has mouths to feed"; etc. However, it was hard to believe him: The $495 was never disclosed until it magically appeared on our purchase agreement; and he still hadn't given us an estimate of what the other fees (i.e. title, license, registration) would be. "The back office handles that," he said. "Our finance guy will take care of you." Right. We walked out. Do yourself a favor and never walk in. More

Buyer Beware Buyer beware. This is probably not the dealership you want to spend your time or money at. I don't usually write reviews but I consider this a necessa Buyer beware. This is probably not the dealership you want to spend your time or money at. I don't usually write reviews but I consider this a necessary PSA because the employees of this dealership are incredibly dishonest and manipulative. In fact, when I filled out the survey Toyota sent me, it asked what Supreme could do to keep my business. My response is as follows: There is nothing Supreme Toyota of Hammond can do to keep my business. I will NEVER return. This was my first new car purchase and while I expected it to be daunting, I never imagined it would be so awful. I signed on a car Saturday evening (2016 Camry LE) and it was suppose to be delivered on the following Monday. Sunday evening I decided I had jumped the gun and made a purchase I was not pleased with. First thing Monday morning I went to the dealership to reverse the sale. I was told that "because it is an electronic process, the sale cannot be reversed. The only change that can be made is a change in VIN #". I understand that they wanted to preserve the sale but I was literally in tears over the situation and just wanted to return home without a new car, have time to calm down to return at a later date. Sure, they care about customer service so long as they benefit greatly from it. My issue was that Toyota did not produce the car options I wanted, or so I was originally told. I like the body style of the SE and XSE but I wanted grey cloth interior and I was told my only options were black with red stitching or black with grey stitching for the SE and the XSE only came in leather. Both of those were deal breakers. So it bumped me down to an LE which I didn't care for the body style of. It was nothing personal, I just realized how much money I was spending on a car that I was just settling with. They wanted to know what they could do to make me happy with the purchase since they "couldn't" undo it. I ended up with a 2016 Camry SE, white exterior, ash (which originally they told me that ash was black and not grey) interior, and the convenience package. I can not make a single complaint about this car, I believe in Toyota and the reputation it stands on, my complaint is directed toward the process that brought me to it. On the Saturday that I spent negotiating, my trade in value on my car was bumped from $500 to $1000 and I was ok with that. After I signed on the SE that Monday and got home I realized my trade in value went back down to $500, I also had to sign a waiver waiving my right to a 72 hour return window which shouldn't have even existed IF I in fact could not reverse a sale on a car that I had never even driven or seen 48 hours after signing. I think the most astounding thing that I witnessed was the smile on each persons face as I sat in tears. They saved $500 on my trade in, got several thousand dollars more out of a sale, got me to waive my 72 hour return window, AND got me to waive my right to a jury should I ever have an issue. It was truly an impressive staff and I've been letting all my friends know exactly what kind of people they are. Of course, I was naive to think integrity was something a car salesman valued but we live and learn. Anyway after this response, I got a phone call from Kyle the sales manager. He was the one that I dealt with when trying to reverse the sale (not exactly my favorite person) and he proceeded to twist my words from our previous discussion and told me that if they owed me $500 they would make it right because they don't do business that way. Obviously they do because my date of sale was May 14, that conversation happened sometime in June and it is currently July 21. Since that conversation which left me far more angry than I was previously, I've emailed the dealership manager Bo Gray with no response. I told myself that I would give them until I picked up my license plate to own up to their actions before posting a review anywhere hoping that I could at least share some ounce of integrity but I picked it up yesterday and I feel like I've been more than patient. I wish I had checked yelp before hand and seen the 1 star, and now that I've told people I went to Supreme of Hammond they look at me like I'm crazy because they too have had horrible experiences in the past. No one gave me a heads up before hand, but I certainly don't want anyone else to go through this nightmare. More

Friendly service, Micah was very helpful. He listened to what we wanted and showed us a few cars that we might like and we ended up buying two of them. They gave us a g Micah was very helpful. He listened to what we wanted and showed us a few cars that we might like and we ended up buying two of them. They gave us a great deal on the new cars and went above our expected offer on a trade in. More