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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,081 Reviews

1,081 Reviews of Superstition Springs Lexus - Service Center

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September 29, 2024

The Chris Bates was very professional and friendly. It was easy talking to him but I tried talking to a salesman that passed me on to talk to another salesman. I felt like he doesn’t have the time for More

by ROE409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Christy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Superstition Springs Lexus responded

Thank you for your feedback! We’re thrilled you had a great experience with Chris. However, we’re sorry to hear about the challenges with our sales team. Your comments are invaluable for improving our service, and we appreciate you sharing your thoughts with us.

September 29, 2024

Shane is an excellent advisor and excels at customer service! I really appreciate him and superstition Lexus! More

by terryden2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane in service
Oct 01, 2024 -

Superstition Springs Lexus responded

Thanks, Terry! We're thrilled to hear about your positive experience with Shane and our team at Superstition Lexus. Your appreciation means a lot to us, and we’re here to help anytime you need!

September 29, 2024

Service was completed quickly and efficiently. Advisor was courteous. The only issue is that their website is not ready for prime time. More

by Russ.young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
Oct 01, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Russ! We're thrilled to hear you had a quick and efficient experience. We appreciate your feedback about the website and are actively working on improvements. Your insights help us grow and serve you better!

September 29, 2024

Great experience, so easy and friendly to work with. We’ll definitely buy again from Superstition Springs Lexus! More

by Jkeeper
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Bruno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb!
Oct 01, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear you had a great experience and found our team friendly and easy to work with. We look forward to seeing you again at Superstition Springs Lexus!

September 29, 2024

They have great services. Understandable explanation of what will be done and what was done. More

by Azchos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Zito
Oct 01, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear you found our services helpful and our explanations clear. Your satisfaction is our top priority, and we look forward to continuing to provide you with great experiences!

September 29, 2024

Salma, my salesperson, treated me with respect and patience. She listened to my vision of the vehicle that was right for me. She persevered until I found myself sitting in the car that was beyond my e More

by yellowrose620
Recommend Dealer
Yes
Employees Worked With
Salma Albashir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear about your positive experience with Salma. It's wonderful to know she helped you find the perfect vehicle. We appreciate your continued trust in us and look forward to serving you again in the future! Enjoy your new ride!

September 27, 2024

The service is prompt and helpful. The staff are friendly. I really like the way my car is so clean when it is returned to me. More

by Gogopogogirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McClure
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myron and service people
Oct 01, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear that you enjoyed our prompt service and friendly staff. Keeping your car clean is our priority, and we're glad you noticed. We look forward to serving you again soon!

September 27, 2024

My service advisor Myron Lyons was honest and transparent. I thank him for his service. More

by Yong Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
Oct 01, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Yong! We're thrilled to hear about your positive experience with Myron. Honesty and transparency are our top priorities, and we're glad he delivered. We appreciate your support!

September 26, 2024

Excellent service Mr Allan is great! Thank you ..I always have great experience every time I bring my car. More

by lindajehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My advisor, Allan
Sep 27, 2024 -

Superstition Springs Lexus responded

Hi Linda, thanks for the fantastic review! We're thrilled to hear that Mr. Allan consistently provides you with excellent service. Your positive experiences mean a lot to us, and we look forward to continuing to serve you and your car!

September 26, 2024

Thorough checkout and fair price. Well pleased with accuracy of report and thoroughness of it. More

by Tmanyh0031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 27, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic feedback! We're thrilled to hear that you found our checkout process smooth and our reports accurate and thorough. Your satisfaction is our top priority, and we appreciate your support!

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