Back

Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,081 Reviews

1,081 Reviews of Superstition Springs Lexus - Service Center

Sort by
September 29, 2024

Allen worked with my insurance carrier to get my repair done same day. Much appreciated More

by AZITRIMBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
Oct 01, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear that Allen was able to assist you so efficiently. Providing timely service is our priority, and it’s great to know we met your expectations. Your feedback means a lot to us!

September 29, 2024

Service is good but I have to wait two hours. for the service to be done. More

by ermacn14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Superstition Springs Lexus responded

We’re glad you enjoyed the service. We understand that wait times can be frustrating, and we’re actively working on ways to improve efficiency. Your input helps us enhance the experience for everyone!

September 29, 2024

professsional, polite,knowledgeable, helpful, considerate, timely, informative, kind, considerate, personable, and a great individual to work with! More

by Ltyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron
Oct 01, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear that you had such a positive experience. Our team strives to provide exceptional service, and your feedback truly highlights our efforts. We look forward to working with you again!

September 29, 2024

The service was excellent as usual. My service Rep, Shane, was professional and very knowledgeable and helpful. A complementary detail was done and my nine year old RX350 looks nearly More

by RLHARTMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Oct 01, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear about your positive experience with Shane and our service team. Maintaining your RX350’s luxury look is our priority, and we appreciate your kind words. Looking forward to seeing you again for your next service!

September 29, 2024

It is always been easy to get my vehicle in on my schedule. They are great at communicating about what my vehicle needs and covering all the details. More

by AARONMP1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob in service
Oct 02, 2024 -

Superstition Springs Lexus responded

Thanks, Aaron! We’re thrilled to hear you appreciate our scheduling and communication. Making the process easy and transparent for our customers is a top priority. We look forward to continuing to serve you and your vehicle's needs!

September 29, 2024

Jake who I worked with was great. It took too long to get just a second key though. More

by roncamden331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake in Service
Oct 02, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback, Ron! We're glad to hear Jake provided great service. We apologize for the delay with the second key and appreciate your patience. Your experience helps us improve, and we’re committed to enhancing our processes. Looking forward to serving you even better next time!

September 29, 2024

Phillip is also great to work with. Service was quick, thorough and efficient. I highly recommend Superstition Springs Lexus. More

by MONDAIADAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Zito
Oct 02, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear you had a great experience with Phillip and found our service efficient. Your recommendation means a lot to us. We look forward to seeing you again at Superstition Springs Lexus!

September 29, 2024

I was told exactly what was needed to fix my car. I was given a loaner car and immediately on my way, no disruption to my calendar. Car was spotless when work was completed. More

by LINDAMCGEE415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel, were great, especially Alan.
Oct 02, 2024 -

Superstition Springs Lexus responded

Thanks, Linda! We're thrilled to hear you had such a smooth experience with your car repair. Our team strives to minimize disruptions and keep you moving. Your kind words motivate us to continue delivering great service!

September 29, 2024

Cost of service was high for what was done and prearranged discount was not executed when picking up the vehicle. I had to call the dealer and service agent back to get them to apply it as a credi More

by Mike_stamper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip Zito service department t
Oct 07, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the service cost and the application of your prearranged discount. It’s frustrating to have to follow up on matters that should have been handled seamlessly, and we understand how this can impact your overall satisfaction. To address your concerns directly, we invite you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com. He will be glad to assist you and ensure that we improve our processes moving forward. Thank you for your feedback, and we hope to resolve this for you soon.

September 29, 2024

Very classy and courteous one of the best experiences I’ve had buying a car in a long time More

by rickcomas50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Medel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Reynoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Superstition Springs Lexus responded

Rick, we’re thrilled to hear you had such a positive experience! Our team strives for excellence, and your kind words motivate us to keep delivering top-notch service. Thank you for choosing us for your car purchase!

...
68
...